British Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3778 reviews
5/10
4 star Skytrax Rating
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5/10

British Airways customer review

(United Kingdom)

Comfortable seats and plenty of space but the food was poor and the in-flight entertainment system was rubbish. The screens were small and the picture quality terrible. I liked that fact that the cabin crew were more mature people but the service was far from attentive. This is the first time I have flown with BA for over 15 years and I will try and avoid it in future. I have had much better flights with other airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

British Airways customer review

(United Kingdom)

Flew to and from Punta Cana from Gatwick. Two good flights. Orderly check-in. Great crew. Food mostly quite good although if a salad is going to comprise a few lettuce leaves and a chopped up tomato frankly don't bother. Flights pretty much on time. Both very busy. Breakfast on arrival in London was poor too. IFE is horrendously behind competitors. Really dire. Ran out of options after about half an hour. Some airlines offer thousands of films and programmes. The crew are the best part of BA as the seats and catering are not up to much. Check in was excellent at both ends. There was a minor system glitch at Punta Cana which meant a short delay but a member off staff came through the queue to keep us all informed. Top notch.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

British Airways customer review

(Cyprus)

We travelled CUN-LGW 11 March and it's the last time we will ever travel Business class with BA. No lounge facilities at Cancun only a voucher offered for use in departure area food outlets. On board usual gymnastics to get in and out of seats ran out of food choices for dinner limited choice for breakfast tea served in a cup without saucer. Cabin staff excessively noisy in galley throughout flight. Better value in cattle class.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

British Airways customer review

(Australia)

Due to a health issue I chose to fly business class from Sydney to Singapore Singapore to Heathrow Heathrow to Mykonos and then returned BA15 6th October. I was seated in the same seat 16k both ways. My main problem was that by the time they got to me for each meal time whatever I had chosen off the menu they had run out of or there had been a mistake and they didn't have the meals that were on the menu. Often I would have to call out to them for a drink as they seemed to forget that there was another seat. In the morning because I am diabetic I had to go to the front and ask for something to eat which was hard as most people where sleeping and I didn't want to disturb anyone.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

British Airways customer review

(Canada)

YYZ-DXB via LHR. Outbound flight YYZ-LHR was delayed by an hour. Good thing they sent a text message well ahead of time. Boarding was quick and efficient in flight entertainment (IFE) was superb with plenty of very good choices latest releases. Probably the best I've seen in Economy class. Service was ok normal. B777 was great - I'm 6ft 4in so I asked for bulkhead seats. I ordered a special meal and it was ready for all four sections of my journey. LHR-DXB portion all good (B747). On the way back DXB-LHR was great (B777) - I took the 3.20pm outbound flight right after my business was completed (as opposed to taking those 1-2am flights that are offered by other air carriers). LHR-YYZ flew on the new Dreamliner 787. I was not too impressed with the seat configuration and space. To me the 777 was more comfortable. All in all I was pleased with BA's service and comfort.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

British Airways customer review

(United Kingdom)

Travelled back from Cape Town on 28th February 2015. Booked seats beforehand to make sure that we had front row seats only to get on the plane and discover contrary to what the webview had displayed we were bang smack in the middle of a row of seat! Complained to BA and told that the maps you can see on ba.com are representative of the seats on board flights and that they cannot guarantee your seat will be exactly as shown on our website as the configuration can vary depending on the aircraft you're travelling on. What a total rip off! The seats were extremely cramped our inflight entertainment system keep failing. Once the food had been dished out and tidied away the flight attended disappeared completely and absolutely no water or drinks were offered until we were about two hours from landing! BA need to get their act together and invest in better aircraft's. Clapped out 747s - even first class looked shoddy!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

British Airways customer review

(United Kingdom)

British Airways business class is outclassed by rivals. The lay out of the seats needs sorting - I do not expect people to step over me when I have my seat extended in order to get out of their seating area. The inflight food was poor. Drinks were offered occasionally - 3/4 times on a ten hour flight - slightly warm coffee - ran out of ice. The idea that you have a selection of food to choose from in the business class galley was a joke. Non business class passengers used business class toilet and then helped themselves to the food. Inflight entertainment very poor. The terrace lounge at Gatwick is outdated - no hot food apart from porridge (we checked in at 9.00am) a few pieces of cold toast plus the usual cold meats and cheese. Booking business class with British Airways is definitely not worth the money.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

British Airways customer review

(United Kingdom)

I have to admit to not being a fan of the BA Club World (Business Class) configuration but this is what our travel agent came up with for our direct flight. Seating you head to toe allows them to get in 8 seats across compared to their competitors normal 7. On my flight 11 rows this gave them 11 extra seats good for the bean counters but can cause problems for the passengers. On my flight from MLE to LGW 10 hrs 35 minutes I was in 11B facing forward and in the bed position my feet were on a drop down stool fixed to the back of 10B. The passenger in 10A facing back had to step over my legs to exit their seat and kicked me a number of times as they did this during the long flight. It is illegal to drink alcohol in the airport in Male and so after take off I was looking forward to a cold lager. The drinks trolley came but all the beer including the lager was warm. The FA said that they had no means of cooling the lager on board. I cannot drink warm lager and I am not a spirit drinker and so went without. I settled down to watch a film but my entertainment system would work for about 15 minutes and then shut itself down. No entertainment system and I then found that some of the adjustment buttons on the seat did not appear to be working so it was either sitting up or lying down and risk being kicked. There were 2 meal services on the flight. The first one was OK but when it came to the second one when they got to me last row in the cabin they had run out of food and all they could offer me was a salad. Not the best flight in the world and when we arrived at LGW all the economy bags came off first and the Club bags with "priority" tags attached came off last. I have been in correspondence with BA and Customer Relations has stated "You traveled in the cabin you originally booked. However the meals we serve and our in-flight entertainment system is complimentary and not included in our fare. The BA website has a description of this service which includes: 1) Extensive Flight Entertainment System. 2) Seat Converts to 4 key positions. 3) Choice of light meal or four course dining. BA claimed to be "The Worlds Favorite Airline". They are not mine. They also clam "To Fly To Serve". Well as they say they did fly me from MLE to LGW bt I am not quite sure where the service came in.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

British Airways customer review

(United Kingdom)

Club Europe from LHR to Frankfurt RTN. Outbound flight was great A320 with new seats which are very comfortable great food and a good service. Aircraft on the return leg was a very old A319 rather dirty and quite shabby looking inside however purser working Club Europe was outstanding.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

British Airways customer review

(United Kingdom)

LHR-PISA-LHR. I have a house in Tuscany so fly there often. I used to fly a certain yellow/blue/white budget carrier from Stansted but got fed up at being treated like an inconvenience and that the FA's consistently spoke poor English. As a Silver card holder my wife and I enjoyed a nice breakfast in the lounge. It was not busy. We were seated in the exit rows which I selected before we left. It was better than the Club Europe space I had last month - which is why I bought economy as opposed to Club which I feel represents very poor value. The plane was a nice new A320 with the new seats. It was spotless. We had a nice snack on both flights + a few Gin and Tonics for me ! (the wife was driving on arrival) The FAs were great. Friendly and treated us like customers - not like cattle. Funnily enough both flights pushed back early and arrived early. Flight home was a bit rough due to high winds around Pisa - and a re-assuring comment over the PA system was a thoughtful touch to nervous flyers - my wife included. All in all BA at its best. They either getting it right or spectacularly wrong. There never appears to be anything in the middle. Am flying again with them in 4 weeks time and look forward to it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

British Airways Photos

British Airways is the flag carrier of the United Kingdom, with its main hub being at London Heathrow Airport where it operates from Terminal 5 and Terminal 3. The airline also has substantial operations from Gatwick Airport. British Airways is a member of Onweworld alliance, and part of International Airlines Group (IAG).

FIRST CLASS

British Airways offers First Class on many long haul routes operated by widebody aircraft (Boeing 747-400, Boeing 777, Boeing 787 and the A380). Most aircraft have 14 flat-bed seats in First Class, and 8 seats on the Boeing 787-9.

flat_seatsFlat bed seat / suite
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

BUSINESS CLASS

Branded as Club World for long haul and Club Europe for short haul services, British Airways was one of the pioneers of flat bed seats in long haul business class. The product is overdue an upgrade, with the seat layout on a Boeing 777 being 8-across in contrast to the more standard 4-across layout. British Airways Club Europe cabin uses a standard Economy class seat, with the middle of each 3-across section left empty. British Airways charges business class customers to reserve seats for both long haul and short haul flights..

LONG HAUL
flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
On demand dining
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

SHORT HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
DiningComplimentary meal / snack

PREMIUM ECONOMY

British Airways offers a premium economy cabin on their long haul / widebody aircraft, branded as World Traveller Plus. With the exception of the larger seat, the onboard service and product varies little to the standard long haul Economy class.

Seat pitchSeat pitch : 38 ins
Seat widthSeat width : 18.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

ECONOMY CLASS

British Airways has been reducing economy class standards recently and now charge for all food and beverages on short haul services. Further cuts are expected to their long haul product standards. The cabins are branded as World Traveller for long haul, and EuroTraveller for short haul.

LONG HAUL
Seat pitchSeat pitch : 31 ins
Seat widthSeat width : 17.5 ins
No WiFiOnboard WiFi
power_iconUSB power
AVODAudio / video on demand
DiningComplimentary meal
WinesComplimentary beverages & wines
SleepingPillow / blanket

SHORT HAUL
Seat pitchSeat pitch : 29-30 ins
Seat widthSeat width : 17 ins
In-seat &/or USB power
No WiFiOnboard WiFi
Inflight entertainment
Complimentary meal / beverages