British Airways customer review
A Bouzid (United Kingdom)
Flew 30th March 2015 LHR-YVR return with my school on a rugby tour (27 people). Seats were reasonably comfortable and they catered to my food requests of no pork well. Enjoyed it. But the IFE was absolutely horrendous and did not meet my expectations of British Airways- outdated movies with TV shows from 3 months before. Since we were flying on a Boeing 747-400 there were more seats per aisle but this made the cabin feel quite cramped. One recommendation for them - put fewer seats per aisle! Even though there were negatives flying outbound I have to say the return was great. I had swapped seats with another boy who wanted to sit next to someone so I sat in the extra legroom seats. IFE was far better and due to having the window seat I was able to sleep for around 6 hours when I was awoke by the breakfast/snack which was decent. Food had no flavour and was quite spicy (Lentil masala) but still edible. Although my experience on BA84 was very enjoyable I heard many of my companions had to move seats because of the not working IFE. One of my coaches had ordered orange juice so the cabin crew gave it to him as they were serving but then the other one would take it away for some reason and in the end they said they had none left. He had flown with Cathay Pacific to Manila the preceding week and he said that he had enjoyed that thoroughly. One of his worst experiences of air travel especially due to him being 6'4 and rather large. Overall a decent experience but just met my expectations. To improve British Airways need to start to be able to compete with other airlines like Singapore Emirates Etihad Cathay Pacific and Qantas as there service and level of comfort has definitely taken over from BA.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Russell David (United Kingdom)
Heathrow to Istanbul flight BA0676 in club class. I should have guessed what I was going to get when I saw this service is operated on a Boeing 767. Business or club class is a total waste of money same seat as in economy. No extra leg room or width no individual inflight entertainment and no seat power it's horrendous you may just as well book euro traveller. Both seats had seen better days the covers of which were in places falling apart. Food was only average too in my opinion. On the plus side of things the plane was for its age (it was the oldest 767 BA has got) in surprisingly good order and the staff were friendly enough and the flight arrived only ten minutes late which is a result.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
B Lakin (United Kingdom)
LHR to Philadelphia but return from JFK. Booked Club World and upgraded to First with Avios. Great service as always in First and the Concorde room continues to excel.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
S Stevenson
I travelled from London to Jo'burg and back on the Airbus 380 and had mixed experiences. On the way out I was in Premium Economy and was pleasantly surprised by the spacious seat and window locker and slept well. The return in Business was a different matter. I was truly shocked by how many seats had been crammed in the uncomfortable narrow seat the lack of privacy and having to climb over passenger's feet to vacate my seat. All this at a premium price. Shocking. The cabin crew were faultless and were only too aware of passengers' views on the cabin! Never again.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Fang Jun (China)
From Shanghai to London on 17 Mar. The whole trip was very good. The check in procedure was very quick. Boarding was finished very quickly. The cabin staff were helpful and friendly. The cabin was very quiet. The temperature was very appropriate. I did enjoy the flight. Meal was tasty drinks were quite good .Luggage was not lost. I really can not expect more.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
J Tydeman (United Kingdom)
Flew Warsaw to Heathrow. Reasonable all round. Fairly nice sandwich and drinks. Crew were patient with some passengers who thought they were in an all inclusive hotel. Very busy flight. New seats are extremely cramped. Feels a bit Ryanair. Boarding a bit chaotic as didn't do by seat row. Baggage started coming off one carousel at Heathrow only to inexplicably move to a different one without warning or announcement.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
M Coyle (Ireland)
Return LHR-YVR Boeing 747-400. I had been advised to fly BA but unfortunately I ended up very disappointed with the return leg. My seat was double booked so they eventually got me one but the entertainment system was not working! When I asked about it she said it had not been working yesterday either. No other vacant seats in economy but there were loads in business class but would not upgrade me. 10hr flight with nothing. Definitely would not fly with them again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
Egli Nicolaidou (United Kingdom)
I usually have very positive experiences when flying BA. This time travelling on 30/03/15 LCA-LGW the staff could not have been any less interested in the comfort of the passengers. It was a 4.5 hour flight and were served the meal within the first 20minutes with nothing to do for the next 4 hours. There was no inflight entertainment. The staff did not offer any hot drinks and when I walked all the way to the end of the aircraft to ask about a hot drink was told no one was going round offering tea but if I wanted one I could go and get it from service area. The staff couldn't have looked any more disinterested in their passengers!
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
British Airways customer review
R Simon (Austria)
LGW-JER-LGW day trip on March 25 both flights in Economy morning flight on Airbus 319 evening flight back on a 737-400 still featuring the more comfortable old seats. Both flights on-time or early. Excellent service for this short domestic hop. A breakfast sandwich and drinks were served in the morning while crisps or biscuits and full bar service were offered on the evening flight back. FAs were excellent on both legs providing a good efficient and friendly service on these short flights. Flying with hand baggage only we used web check-in for both legs which worked efficiently. Boarding procedures were unremarkable which is good. BAs Terraces Lounge in LGW is fairly comfortable and spacious enough although very busy in the morning. Acceptable cold breakfast choices and porridge as the only hot alternative. Drink choices were plentiful and of good quality. BAs Terraces Lounge in JER was more basic but again comfortable. Again various good quality drink alternatives but just very limited food options (basic snacks such as crisps and hot soup). Overall an excellent domestic flight experience for Economy. Would be more than happy to do it again. (Oneworld Sapphire).
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
British Airways customer review
Lilliam Washburn (United States)
Booked a trip via American Airlines and my flight from London to Seattle was on BA. What a treat. I wish all my AA trips were done by BA. Great service leg space beautiful gates airplanes. The 8.5 hr trip went by quickly. TV in every seat with plenty of great choices. Food was good and flight attendants were helpful and patient.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
On demand dining
Seat pitch : 31 ins
Seat width : 17 ins
In-seat &/or USB power
Inflight entertainment
