Austrian Airlines

TXL-VIE-PEK return in economy class (B763). Flights were OK and absolutely on time! Food is quite good and as I heard they will replace the old IFE-System soon.

The problem was not the airline aircraft or its crew but some of the passengers on the flight from Vienna to London. Austrian provide all passengers with the choice of seat yet when I boarded the passengers located in the seats next to me requested that I switched my choice of an aisle seat which I did not. The cabin crew are helpful efficient and friendly. The refreshments are good. The check-in services are efficient and useful. The queues seemed more prominent than usual at Vienna but the terminals and gates are very good with a smoking room free WLAN and sofas. Austrian are a good quality airline and the crew are professional.

LHR-VIE-LHR 29/12/12 and 1/1/13. Excellent product in Business Class. Flights on time boarding perfect in flight service friendly and accomplished on both legs. Food by Do & Co lives up to the long haul experience and plentiful. My only quibble is that the Captain takes an awful long time to switch off the seatbelt sign so long on the return flight (after 30 mins climbing and in calm air) that the senior crew member had to go into the cockpit to check whereupon the seat belt sign was switched off immediately and service began. Excellent food and drinks as usual by Austrian. One complaint: on return flight to LHR cabin lights did not get switched on after take off on questioning this was told that there were approx 100 Japanese pax who'd transferred from a day flight from Japan and requested a dark flight. Cabin crew member for business pax rightly asked if I wanted lights switched on I said no but did think that on a short 2hr flight to London not acceptable for a group to dictate the lighting on a plane - but sympathise with Austrian if this is a regular and lucrative booking! All in all Austrian remains a quality European airline in Business Class well worth flying.

We took the flight OS 026 from Bangkok to Vienna on December 30 2012. Overall impression is poor. The seats are uncomfortable and worn out no leg room. Onboard entertainment is below the level acceptable for long flights. Sandwich that we got for breakfast must have been a few days old. In front of us was a family with 3 kids and the father reclined the seats back during take off. He was not willing to set them into the upright position even during dinner. The cabin staff did not want to react - they said that nothing could be done. Will avoid Austrian flights in the future.

JFK-Vienna-JFK. The seat space on the 777 in economy was the tightest and most uncomfortable of any transatlantic flights I have experienced with the exception of a previous trip on Austrian. Even with an aisle seat it was impossible to move seats dreadfully hard. That said the crew were exemplary main meals of good quality though quantity was a bit miserly in quantity the breakfast prior to landing in Vienna and the snack prior to landing in JFK far more substantial and tastier than most other airlines offer. Plenty of drink runs. Seats booked were honored with both flights jam packed.

LHR to Vienna on a mid afternoon flight onboard the Star Alliance 737-800. The mobile check-in service was easy and quicker yet the request for an aisle seat was not available despite earlier check-in. The flight was full and there was an overbooking meaning one passenger was unable to travel. A sandwich was served and two drinks also. The cabin seemed too hot during take-off however the temperature dropped as we reached cruising altitude. All the short haul fleet have been fitted with more comfortable stylish cabins and is a real plus side to the journey with Austrian. Overall a good journey.

Flight INN-VIE cancelled. Initially AUA announced delay on the screen however there was no one from AUA in departure hall to assist passengers. They show a complete lack of interest. Some passengers have been approached for rebooking but those with a higher status (Star Alliance Gold). 3 hours later the second flight was cancelled. Again nobody in the departure hall to assist passengers. Announcements were either inappropriate or late. Two staff members tried to identify passengers from their flight to give them a 5 EUR voucher however again they did not care about Star Alliance Gold status at all. Check-in staff in part cannot recognize priority passengers and do not know how to manage situations like cancellations. An agent responsible for the 2nd rebooking was more professional and arranged free taxi transportation after the 2nd flight cancellation.

Vienna to Bangkok 3 August OS 025. Impressed by the friendly and competent service fresh food good beverages and magazines. Looking forward to our next flight.

From Berlin Tegel to Wien the B737-800 was spotless. The 3x3 configuration with the middle set blocked was not the most comfortable but business was quite empty and it was a short (1 hr 10 mins) flight so cannot complain. Enjoyed the light blue with red leather seats decor of the cabin a nice departure from the frequent dark blues and greys from other airlines. Flight attendant welcoming and professional spoke good English and worked hard to make flight enjoyable. Around 11am a full lunch was served with starter hot breads small salad with black forest cake for dessert. A nice Austrian sparkling wine and hot coffee with pralines to close. Wien airport looked new and huge cannot understand why we parked on a remote area and they had to stuff all the passengers on one bus many fingers where available. From Wien to Frankfurt another spotless plane this time an A-321 with the Euro standard business with 3x3 and blocked middle seat. It was a bit more comfortable than the 737-800 and this time cabin was almost full. During the sunset the friendly FA served a full dinner with starter small salad nice pork schnitzel with potato salad a very good chocolate-mousse tart and coffee and pralines. Landed in Frankfurt after an uneventful 1.10 hrs flight. Both flights on time with professional and hard-working crew and nice looking and clean planes besides high quality meals. Would fly again.

Flew from Bangkok to Vienna very limited leg room old entertainment system could not eat comfortably as the chair in front if me was reclined I asked an attendant to ask the passenger to sit up and was told no ad he is asleep! Cabin Crew seemed to not be around for most of the flight apart from at meal times. The attendant on my side of the plane was rude and abrupt she crashed the trolley into the narrow aisle a few times and dropped cups on the floor!