Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 750 reviews
5/10
4 star Skytrax Rating
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4/10

Austrian Airlines customer review

(Bulgaria)

Rating : 4/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Austrian Airlines customer review

(United Kingdom)

LHR-VIE-BKK and BKK-VIE-LHR. Excellent value for money all flights left on time snack and two rounds of drinks on the short flights. Food edible on long haul and plenty of drinks. In flight entertainment really good with the new touch screen TV's comfortable clean staff polite and helpful. Would definitely fly with this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Austrian Airlines customer review

(Austria)

MUC-VIE F100 in Business Class. Easy on time priority boarding. Young friendly crew very welcoming and incredibly on this just 45 minute flight they managed to serve a very tasty warm meal. Excellent legroom in 1A with neighboring seat kept free. Landed early. The only downside was having to be bussed to the terminal.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

Austrian Airlines customer review

(Romania)

I flew from Bucharest to Vienna. The food was quite poor only a small muffin was offered however you can have 2 drinks. The crew were kind services for children were relatively good. Ticket was quite cheap however service could have been better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Austrian Airlines customer review

(Austria)

INN-VIE-ZAG very good service in business. Although the flights were short tasty snack was offered and selection of drinks excellent. Star Alliance passengers recognized by cabin crew. Excellent value for money.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Austrian Airlines customer review

(Greece)

I was flying from SKG-VIE on A319. The seats were comfortable and seat pitch and width were good as well. The food quantity was not large but it was delicious. Inflight entertainment was okay but not great. Anyway the flight only lasted only for 1.5 hrs so for a domestic flight it was great.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Austrian Airlines customer review

(Italy)

MXP-VIE-SOF and VAR-VIE-MXP. All those flights apart the VIE-SOF were done by using Fokker aircraft: although not new at all they proved comfortable. In the other leg we flew with a new A320 with slim seats: acceptable legroom quite comfortable. The food that we were provided was acceptable given the length of the flights. Crew polite and efficient but a bit cold (and with terrible uniforms). The only inconvenience was in Vienna airport: in order to catch the connection we had to run because we lost time at an unnecessary additional security control as we proceeded from another EU member State although out of Schengen area. Then the plane was kept 45 mins at the finger in order to wait some more connecting passenger. I think that if is planned to wait long for people it should be better to write "final call" on the screens. In general however I've been satisfied.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Austrian Airlines customer review

(Austria)

VIE-MXP-VIE. Staff friendly and fluent in English dealt quickly and reliable with additional baggage that didn't fit into the overhead storage. Quick check-in extended legroom in the new short-haul cabin. Drinks/Coffee/Tea and choice between chocolate wafer and an apple. Good experience!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Austrian Airlines customer review

(United Arab Emirates)

VIE-BUD March 2013. As far as I know Austrian isn't a low cost airline however the baggage allowances (23kg and 8kg) and the strictness of shows it should be. Compared to Emirates (from Dubai to Vienna) where I can take 30 kg baggage and actually hand luggage limitation in 'all you are able to carry'. Crew were robotic - no smile. It was a very short trip and they were still stressed with providing drinks however aircraft not full. I will definitely avoid Austrian next time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Austrian Airlines customer review

(Austria)

ARN-VIE A319 in Economy. Excellent short-haul experience. Late arrival of incoming aircraft but swift turnaround in Stockholm and efficient well organized boarding process got us in the air on time and ahead of schedule in Vienna. Excellent ground staff at Arlanda - recognized my Senator status and re-seated me upon boarding so that I could have the middle seat free. On board very friendly and efficient service. Simple snack was sufficient for this 2 hour trip. Legroom good and the new seats are fine.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes