Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 750 reviews
5/10
4 star Skytrax Rating
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2/10

Austrian Airlines customer review

(Canada)

Flew from Toronto to Bucharest via Vienna and back. Their food was awful I had never seen such tiny portions of food. Although decent the food was much too small. On the leg from Vienna to Bucharest they only served us one small slice of a waffle (hardly recognizable as one). Two drinks had been offered. When flying Tarom from VIE to Bucharest it was much better in terms of services timing and seating comfort. Will not fly Austrian anymore.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Austrian Airlines customer review

(Germany)

Flew OS094 2 July IAD-VIE. Check-in by Lufthansa outstanding! The new business class product of Austrian is a great improvement. Food and drinks were wonderful. Pre-departure/Welcome drinks were only orange juice and water. Why no Champagne? The answer was that it was not allowed as the US customs had a rule about that.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Austrian Airlines customer review

(Canada)

Vienna-Toronto. A B767 was put into service with a complete new interior including in-flight entertainment upgrade. Stewardesses were consistent friendly young and helpful. In-flight service was impeccable we were served a typical Austrian meal. Beverages were served frequently throughout the entire flight. Arrival in Toronto was ahead of schedule. Would definitely recommend Austrian Airlines long-haul service to North America although tickets may be a little pricey in comparison to other airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Austrian Airlines customer review

(Austria)

BKK-VIE in Business Class. Excellent Food service nice touch by chef on board. Very friendly cabin crew. Choice of inflight entertainment could be bigger but was okay. Seat was new and very comfortable just cabin temperature was to high for a comfy good-night sleep.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Austrian Airlines customer review

(Singapore)

Frankfurt-Vienna (return) Economy class. Outbound leg on A321. Flight was full which made the flight a strictly 'one carry-on baggage' only. Snacks and drinks served and a short programme was shown in the overhead TV screen. Both front and back door were used on arrival and a bus ferried passengers to the airport building. Return flight on an A320. Flight not so full. Again snacks and drinks served for economy class (hot meal and drinks for business class) but sufficient for the short flight. Short movie shown. One thing about Austrian is they are strict about hand carry luggage so be prepared to check-in bags if they are too heavy. Service was good decent legroom and will fly Austrian again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Austrian Airlines customer review

(Canada)

ARN-VIE-YYZ Business Class. On-time boarding from cramped departure lounge in Vienna's old D wing. Aircraft was an older 767 with an ancient interior (green carpet purple seats wood panelling). Austrian's new Business Class interior can't come fast enough. IFE was 4 movies on a loop. Most other features didn't work. That said the service was very good and the food was probably the best I have ever had on any airline (better than Singapore or Cathay). I would highly recommend Austrian if you are flying on a newer plane.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Austrian Airlines customer review

(United States)

IAD-VIE 19 May 2013 Booked frequent flier business class ticket to Turkey and routed on Austrian Airlines for first leg. First flight experience on this airlines. Redesigned 767 business class seating comfortable and easy aisle access. Service excellent and on-board chef provided best meal of 9 business class flights throughout my vacation. Sleeping position was uncomfortable - seats very narrow hard and positioned at angle. Some difficulty removing tray and with entertainment system on new seats - even frustrated crew. Would definitely consider Austrian for US to Europe flights especially business class.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Austrian Airlines customer review

(United States)

VIE-Rome in business class recently. Very impressed with service food and staff aboard a quick flight from Vienna to Rome. From the moment we entered the cabin the flight crew provided a welcoming environment and did an outstanding job. The food service was some of the best I have tasted on an airplane. The Austrian wines were an added treat.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Austrian Airlines customer review

(Austria)

VIE-FCO-VIE. Flight to Rome was very nice. The plane was nearly full but seat next to me was left empty. As a MM Senator I appreciate that. Returning flight was a different story. Plane was half empty and they seated 3 in a row. In my opinion the Senator benefits are a lottery and it is a shame that Austrian does not treat their best customers accordingly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Austrian Airlines customer review

(Austria)

LHR-VIE full flight Friday evening flight gate 5 far of from departure lounge 2 drink runs reduced catering - really sad they substituted sandwiches with a small pack of solletti to sell more of their premium menus - FA professional as usual wait on ground for parking position in VIE for 15 min strange for the late evening arrival.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes