Austrian Airlines

ORD-VIE-DEL and return. When we travelled last December the interior of the plane was renovated hence it looked like a brand new plane. They went out of their way to take care of my son. The food was as decent as can be expected from airline food. New entertainment system/ brand new seats (with good leg room) Great service. As a frequent traveler to Asia I have tried most airlines for the long haul flights and I have to say Austrian stood out mainly due to the brand new interior but also due to great service. Last but not least have to talk about VIE airport. Of all the airports to have a 5 hour layover this might be one of the best. Lots of big couches available for take a quick shut eye with free WIFI. The reason for me try this airline was due to their excellent price but this year unless prices unfairly high I am going to book Austrian again. Highly recommended for the long Asia flights.

OS312 from Stockholm Arlanda Airport (Sweden) to Vienna Airport (Austria) Monday June 9. The aircraft used on this service was a Fokker 100 and I had a seat in Economy class seat 3F. Austrian Airlines has recently refurbished the cabins of its Fokker 100. After this refurbishment it is one of the best and most comfortable cabins available on intra-European flights. The seat pitch is good and the seats are very comfortable and outstanding compared to the nowadays common slim seats from Recaro that most Star Alliance airlines have installed. There was no IFE available and the food service were close to non-existent. The very comfortable seating however overcome this shortage in service. I can highly recommend Austrian Airlines for intra-European flights when operated by Fokker 100.

VIE-HAM in May. Got a "free upgrade" due to overbooking the evening flight. Did not know that it was business class seats are the same like in Y-Class. No welcome drink offered C-Class menu is a shame for a 4-star airline. Very narrow seats no real business class seats they just keep the middle seat free for C-Class passengers. Food was tasteless! Save money and stay in Eco. Business Class on OS European flights is not worth the money.

Frankfurt-Sarajevo via Vienna. Very pleasant flight. Basic onboard service (many drinks options and some snacks). Vienna airport with its free wifi possibility is really good for transit passengers. Flights on time. Immigration flawless too. Would fly with them again since to/out of Sarajevo no many options to choose from.

Chicago ORD - Vienna. Flight on time with very nicely refurbished B767-300. Excellent Ipad-like TV monitor great quality but very limited choice of movies and TV shows literally 20 movies and 4 episodes of TV shows ( compare to 1000+ on EK or BA). Food was tasty good size portions but only chicken or veggie pasta as a option. Hot sandwich for breakfast. Crew was the only down point of this flight only just polite to answer your question not a smile or friendly chat. Generally good flight but crew should be nicer.

Fantastic trip with Austrian Airlines VIE-ORD. Their business class on the 767 is one of the few that is truly worth the money on an inter-continental trip. The food is the best of any airlines world-wide the chef onboard really makes a difference! Service is charming the new seats are nice and offer easy aisle access too. Only drawback are the limited movie options far fewer than in Economy Class on Singapore/Qantas. Now I just wonder why can't LH be as good as their subsidiary?

Flew Business Class from Vienna to Beijing and back. Absolutely excellent service. In particular the lie-flat seats as well as the food (from Do&Co) and wine selection. Hard to beat.

Vienna to Sofia. Flight on-time and was operated by a clean A319 aircraft. Crew was kind although pretty robotic. Catering was just a small pack of solettis - small for the 1.5 hour flight. My ticket cost 220 EUR. Really disappointing trip.

April 30 flight from Dubai to Wien. Boarded at 1am departure scheduled at 1.40am. After one hour we could not take off due to a technical problem. At 6am we were still sitting on the plane. Passengers were kept on the plane for 5 hours (no meal no drinks) and then we were deboarded to the airport. None of the crew came with the passengers we were told to go to the same gate we boarded from - C29. At the gate there was no staff member from Austrian only a couple of staff with a vest marked Lufthansa. The only answer we received about connection flights was that everything would have been organized in Wien. At 13.00 finally we could enter board the plane again. When we arrived in Wien we were sent to the customer service counter where there were only 2 staff members for more than 200 passengers! Provided a hotel in Wien and we took the flight in the morning arriving with a 24 hour delay.

JFK-Vienna-JFK 777 Economy - non-stop flight refurbished interior since last trip 1-1.5 years ago. Leg room adequate but very narrow seat - almost the worst I have experienced in over 250 transatlantic flights. Aisle seat armrest does not retract making it tough for anyone to exit the row. Service onboard extremely efficient and pleasant. Quality of Meals has deteriorated considerably on Austrian. Salad only iceberg lettuce chicken or pasta very small tray. the second meal was once a full breakfast with cold cuts/cheese platter fresh fruit etc served on a tray. Now only a hot wrapped sandwich in tin foil nothing more. Conversely second meal on return to NY which was once small meal and pastry last year served on a tray is now the same hot sandwich which was served for breakfast headed to Vienna in tin foil - nothing more no tray. Reserved aisle seats honored. Austrian is beginning to sink to Delta levels though the screen on back of seat quite adequate and wide selection of films classical music etc.