Austrian Airlines

We flew BKK-VIE we had issues with the online check in. Despite selecting window seats when we paid for the tickets we were auto assigned new seats which were in the middle cabin. At the start of the flight I connected my headphones and the flight steward quite rudely pulled them out from the jack and said no headphones while taking off. I looked around and the majority of passengers had headphones connected but the same steward said nothing to those passengers nor did he do anything to the person sitting next to me who was in clear sight of the steward using headphones. We laughed it off and thought this couldn't get much worse. The food was terrible and they took around 2 hours to clear the trays from your seat. The staff were not very friendly and did not when I would ring the buzzer for some water. They rarely do drinks runs like on other flights. I would avoid this airline if possible.

Flew ORD - VIE and the experience was very mixed. Website initially let me choose a vegetarian meal and enter my frequent flyer number but after a certain time it was annulled. I wrote an e-mail to them and they told me the meal was booked and the frequent flyer number was added. I did get my vegetarian meal. I also asked them for an aisle seat because the website would not let me choose a seat. They told me that this cannot be done because I had a United ticket. Only at United they told me they cannot influence the seats because it is an Austrian flight - Catch 22. The plane was new the food ok the crew are nice but not offering top service. They told us that they ran out of wine at the dinner serving but then had it again. If you watched a movie and there was an announcement you had to take the earphones off in order to hear it because the announcement was only in the cabin loudspeakers but not in the entertainment system. On arrival in Vienna we had to take buses to the terminal which I found quite strange for such a large plane - I have never experienced this in an intercontinental flight to major destinations. All in all they are still far from perfection. I expected more.

IAD-VIE Pristine 777 Business Cabin a great place to spend 8 hours - or longer. Crew were friendly professional and motivated and reference to passengers as "guests" was obviously more than just marketing speak. Austrian include a chef in the cabin crew adding the finishing touch to a superior Do&Co food service capped with a delicious "coffee menu." Evidence of attention to detail at every stage of the flight from imaginative amenity bags to spotless loos decorated with fresh flowers. Every bit as good as Qatar and co and in many respects (eg European service style) more to our liking. Onward short hauls VIE-SKP-VIE-FRA showed a standard consistent with the longhaul product. Five stars in the air slightly fewer in the lounges which need a touch of the same magic. Austrian will be our automatic choice from now onwards.

Service in business class was appalling the attendant "forgot" to lay my table the first and second courses I had to remind her each time. Both my husband and I were not offered water or beverage refills after landing they didn't even bother to acknowledge the passengers as we were leaving. We travel business class on many different airlines my husband is a million mile flyer and this was the worst experience. Our flight was OS93 on September 2 2014 from Vienna to Washington DC.

Had a flight from Sofia to Budapest through Vienna. When I arrived at Vienna airport the flight to Budapest was delayed and planned for some 30 mins late. Later they announced that the airplane is expected to depart from Zagreb and will arrive at 11.35 and further information will be provided soon. Heard no more information and went to gate at 11.30 they said that the flight had finished boarding. I was then charged for the next flight to Budapest. So beware of Vienna airport notifications.

BKK-VIE and back on Boeing 777. 1st leg automatic upgrade on exit row seat due to no-one sitting there. Even got given free amenity kit from business class! The promptness and fast flying speed - commendable. Both flights arrived before schedule! Service just gets the basics right. Lacking warmth from Asian airlines. The touch-screen IFE is the best ever. Currently only good for flying to Austria.

In early August I traveled with my wife and 15-year old son from Athens to Vienna and then (the next day) from Vienna to New York. In both flights (but especially in the Vienna - New York one) I need to point out the excellent service friendly attitude politeness and efficiency of the cabin crew. We were excellently treated in a clearly new aircraft with very comfortable and roomy seats large touch-screen personal TVs very neat toiletry bag and a very interesting well cooked and well served menu. As my wife needs help to move around and go to the toilet the response of the cabin crew to help her and make sure that she was comfortable was really exceptional. Although it was a very long "night" flight and the business class was sold out the crew were always on their feet and did a perfect job in keeping everybody satisfied. We had an excellent 9-hour flight to New York and I would wholeheartedly recommend the business class of Austrian Airlines to friends and family.

Flew from Vienna to Lviv on August 4th. Flight was on time. Quick boarding and coaching to the aircraft. Excellent cabin crew very efficient service. Arrival in Lviv few minutes ahead of schedule.

Flew Larnaca (LCA) to London Heathrow (LHR) via Vienna (VIE) on 12/08/2014. Economy class. Friendly check-in and boarding gate ground handling staff at LCA. LCA to VIE on A321. Airbridge available. Nice clean plane. Friendly cabin crew. Excellent English language skills from both cabin and flight deck staff. Clear announcements on aircraft. On time departure from LCA. VIE to LHR on A320. Airbridge available. Departure delayed about 20 mins due to earlier weather issues at LHR. Friendly boarding gate staff. Aircraft nice and clean. Cabin crew friendly. Excellent English language skills from both cabin and flight deck staff. Clear announcements. On both sectors seating is typical Airbus economy poorly padded utilitarian seating. Adequate leg room for a 176cm height person. IFE on both sectors was typically advertising the highlights of a visit to Austria combined with cartoons for the kids and a great deal of promotion for Red Bull! The only disappointment was the catering: on the LCA-VIE sector just about edible small (and I mean small) meal + drinks. On the VIE-LHR sector only a tiny bag of pretzels + drinks. I was seriously hungry by the time I reached LHR. I'd happily fly Austrian again but I'd either order additional food or take my own.

This was a terrible flight. The plane looked nice but the staff couldn't care less. We flew from Dubai to Vienna and didn't get water during the night. Even when calling the hostess nobody came. They were very disorganised. It was a very unfriendly staff and they only took care for the business class passengers. Never again with Austrian Airlines.