Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 750 reviews
5/10
4 star Skytrax Rating
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Austrian Airlines customer review

(Austria)

October 21 2014 21.55 flight OS 919 (operated by Tyrolean) Vienna to Salzburg. Did the pilot really think he could land in Salzburg despite severe weather warnings? About twenty minutes into the very uncomfortable flight the pilot told the passengers that there was a lightning strike in Salzburg that we could not land and he would let us know next steps. After thirty minutes into the forty-minute flight he announced that the problem in Salzburg was solved and that he was going to try to land even though he admitted that there were very high winds and heavy rain (and of course lightning). After the wheels went down and we headed to the airport he realized that trying to landing was futile. Minutes before we touched down he aborted the landing and flew back up into the storm. After letting us know that he could not land in Salzburg which was obvious he later told us that we were landing in Linz and that a bus would take us to Salzburg. While I realize the goal of the airline is to deliver passengers to their destination from my perspective the stress to the passengers on this flight could have avoided. We had no service because the attendant was securely fastened in her seat for almost all of this harrowing flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Austrian Airlines customer review

(Australia)

Staff not friendly and not dedicated on 4 flights. Cancelled flight without an explanation or apologizing (and when you travel for more than 24 hours with unfriendly crew you get irritated). Clearly there was small number of people on cancelled flight so they decided to spread us in other flights. Not enough food no towels or wet wipes for hands. Not enough water served. Not very comfortable seats - entertainment poor.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Austrian Airlines customer review

(Germany)

Austrian Airlines Berlin - Vienna - Thessaloniki return. Each flight was on time everything working rather like a machine than like in a hospitality business. Crews were almost all unfriendly and without dedication. No smile nothing to make you feel welcome. On all flights peanuts or a candy bar served. For a price of a serious airline I'd have imagined different. Why to pay more than on a no frills airline if service is the same?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Austrian Airlines customer review

(United Kingdom)

LHR/VIE/MLE and return September 2014. Outbound flights were fine and B767 although now extremely old are very well kitted out in Business class. Half full so excellent service. Return is where the problems start - at Male they can only check you in for the MLE-VIE sector - at VIE we found the flight overbooked for LHR with options for the next morning as they had let our seats go. Abysmal service when you have been flying for 9 hours and apparently this is not a concern of Austrian Airlines that there agents can't check you through from Male. We were not alone in having problems with OS connections on a Friday afternoon so be warned fly this route at your peril. After kicking off they eventually found our seats again but then due to technical problems delayed the flight by over an hour with what can only be described as limited explanation - the usual chaos at LHR (not OS's fault on this to be fair) added a further 40 minutes to the delay - a great holiday but not a nice surprise from Austrian at the end.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Austrian Airlines customer review

(Canada)

Just flew from Vienna to Bucharest and back as they had a better departure/arrival time than Tarom and I was more than unsatisfied - the cabin crew were arrogant the food on board was horrible all they offer you is an apple which for a £200 ticket is unacceptable! The flight departed and arrived late without excuses and apologies and the check-in and boarding was pretty chaotic in Bucharest as the flight back to Vienna was about 80% full. The flight from Vienna to Bucharest was flown by a Fokker aircraft with about 20 passengers on board. I was once again appalled by Austrian. On the VIE-OTP route I highly recommend flying Tarom since they have lower prices they are more punctual and Tarom services are top quality and quantity. I'm going to try to avoid flying Austrian from now on.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Austrian Airlines customer review

(Belgium)

VIE-BRU A320 c class good check-in in CAT in Vienna City terminal caught an earlier flight than originally booked and the member of staff was just only too eager to help. A breeze to get to airport and an excellent senator lounge. Flight itself nothing to write home about but correct and smooth. Service done by very experienced stewardess. My bag was first out. Will recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Austrian Airlines customer review

(Australia)

They fly for our smile I was so disappointed that most of the staff did not smile therefor we did not smile. My wife and I flew business class from Melbourne to Bangkok with Thai Air and Austrian Airlines to Vienna the main difference was staff on board Austrian Airlines they simply did not want to be there. The cook on OS 25 was rude and grumpy in hindsight I should have voiced my opinion at the time. On the return flight OS 26 it was a repeat the staff did their job but were not pleasant. We are regular flyers to Vienna with various airlines but now have a bad taste from the airline from my country of birth.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Austrian Airlines customer review

(United States)

Travel twice a year from CDG to VIE. I booked my ticket online in the US. It was not possible to check in online 24 hours prior to the flight and print out a boarding pass. You have to do it at the airport wait until an Austrian airline rep can check you in and get you a boarding pass. This is extremely inconvenient and annoying. Instead of going to the lounge for the layover at 6.30 in the morning arriving from NY you have to wait to get a boarding pass. CDG-VIE business class has the same seats as coach the seat next to you is left empty. The whole point of a business class is have a roomier seat with more legroom. Austrian airline is missing the point. Service usually pleasant food OK. On the most recent trip in August they lost my luggage.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Austrian Airlines customer review

(Austria)

Yesterday OTP-VIE evening flight. Booked online seat 22F in an Airbus 320. Surprisingly plane changed to outdated Fokker 100 so the seat was now in the last row half a meter away from the engine. Because of this change complete chaos occurred Fokker has seats 2-3 Airbus 3-3 so a lot of passengers had seat numbers which didn't exist in the Fokker and 20 passengers was booked on the 22.30 flight. I am 171 cm but I had problems getting into the seat. I could not even read a magazine and opening the table tray ended in the middle of my chest with an angle of 45 degrees. After starting the engines it was so loud I couldn't understand a single word of the safety instructions neither the captains speech. Service is only a 5g-bag of pretzels or a sweet bar and some drinks even this small things are difficult to handle if you cannot open the tray-table. Would be interesting if you order a meal online before for 15 Euros how to eat that? The seat pocket in front of me was full of garbage napkins pretzel-bags. In the past we were proud of our national carrier slogan was "service is our success". Now they claim to be a 4-star airline in fact the are a high price airline with low service outdated planes. I cannot recommend Austrian.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Austrian Airlines customer review

(Czech Republic)

Flew ORD - VIE and the experience was very mixed. Website initially let me choose a vegetarian meal and enter my frequent flyer number but after a certain time it was annulled. I wrote an e-mail to them and they told me the meal was booked and the frequent flyer number was added. I did get my vegetarian meal. I also asked them for an aisle seat because the website would not let me choose a seat. They told me that this cannot be done because I had a United ticket. Only at United they told me they cannot influence the seats because it is an Austrian flight - Catch 22. The plane was new the food ok the crew are nice but not offering top service. They told us that they ran out of wine at the dinner serving but then had it again. If you watched a movie and there was an announcement you had to take the earphones off in order to hear it because the announcement was only in the cabin loudspeakers but not in the entertainment system. On arrival in Vienna we had to take buses to the terminal which I found quite strange for such a large plane - I have never experienced this in an intercontinental flight to major destinations. All in all they are still far from perfection. I expected more.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no