Austrian Airlines

The seats in Business Class are very good with 180 degree inclination. The service on board is good as well. In Bangkok and Vienna airports there did not seem to be any fast track for passengers in business class.

FRA-VIE round trip. Things getting worse and worse - not long time ago this was an above average airline. Staff demotivated costs cutting all over. The only positive I find is that the flights are nearly always on time.

Had a terrible trip IAD-VIE on 777-200. The seat was a single window seat 9K - in seating position it was ok but in bed position your legs above knees are to be placed to "tunnel" between seats in front of you. Tunnel is so narrow you can't move inside it. Meal service was very slow: my friend in economy finished it and was sleeping when C-class was getting their entrees. It took them more than 3 hours (almost half the flight) to feed us. Then they gave us 1.5 break and woke us up for breakfast - it was a disaster. I had a group of 3 drunk adults seated next to me who were drinking schnapps all flight long laughing and chatting to each other in a loud voice not letting any other in the cabin to sleep. The crew completely didn't care. Avoid them: being Lufthansa's subsidiary Austrian charge the same for much worse service.

LHR-VIE-OTP. Fly this airline frequently in Business class and generally happy. Economy class however is a disgrace. Commoditised product whereby they attempt to up-sell at every opportunity (more luggage Business upg better meal) - this is just conceding defeat to low cost competitors like Ryanair. I had the dubious pleasure of sitting to next to a pax who had ordered the EUR15 meal which demonstrates the true value of the EUR149 upg offered. 2 hour 15 minute flight and one small plastic cake and one round of drinks staff disinterested. VIE to OTP was a 25 gramme bag of salted pretzels. Late arrival in Vienna at a Schengen gate so had to take a bus transfer to the terminal and no time to use the Senator lounge to get any decent food. Returned on LH subsidiary Germanwings with a vastly superior on-board product including sandwiches snacks and drinks. Recommendation is based on Business Class will avoid in Economy.

Travelled Business class between Delhi and Vienna on 6 Nov 2014. Not a single smiling face among the entire cabin crew. After a comfortable sleep - I didn't eat anything woke to ask for some coffee. No coffee came. What came was a curt response that we will soon serve coffee with breakfast. Very few airlines would respond like that to a business class passenger! The skimpy toilet set seemed to come out of economy a toothbrush socks and eye mask. The breakfast service was good though unsmilingly served.

Budapest - Vienna to London Heathrow. First plane was a Fokker very old but ok for a 30 min hop. Crew just rude and could not be more unfriendly I said hello and was given a blank stare than she looked away in disgust. Water served on the flight. Remote parking in Vienna and a run to my gate through passport control where I just made my flight the last to board. Crew a bit better with just drinks served no food which is a let down not even a sandwich just a small pack of cookie. 2 Drink rounds with decent Austrian wines and beer. Plane nice and clean comfortable. But left a bit unhappy without a sandwich and rude staff. Only again if price is right.

Flew from Vienna to Tel Aviv round trip in business class on older Airbus. Not worth the fare for business class. Business class simply means the first few rows in the plane with same seating as economy but no one in the middle seat. Food was good and service was pleasant enough but seats reclined only slightly were not particularly comfortable and in any event identical to economy. I guess if you don't want anyone sitting next to you place a high priority on sitting in the front of the plane and are willing to pay a lot for this then enjoy.

Vienna to Dulles in Business class. Superb in every respect. Others have been critical of the seating. I found the seats to be the best in the air. Yes they were firm but in a comfortable and supportive way. My next flight was on United business class and the softer seats were not nearly as comfortable as on Austrian. Food and service were outstanding. The hi-tech seat controls and audiovisual options were similarly good. In many rows the seating was 1-2-1 so plenty of options for privacy when traveling alone. Cathay Pacific was my previous all time favorite but Austrian is even better.

As this was a United issued ticket I could not preselect seat line nor check in. Could not change seat at airports so was place in the middle seat of 777. Very uncomfortable for a 9 hr flight from VIE to IAD. Pandemonium at the VIE gate. One agent trying to check passports for 300 passengers blocking the main corridor as they would not let checked passenger's into the boarding area. No signage to inform passengers of what the lines were for boarding time or zones. The seats in the 777 are very uncomfortable. In the middle seats your legs have to straddle the pillar of the seat in front and there is no room for any carry on bags. There is limited recline. 9 hours of torture difficult to sleep.

I flew from Vienna to Athens and back on a business trip and was once again astonished and very disappointed with Austrian - The flight to Athens had a delay of over 2 hours and we just sat there in our seats in the plane which was getting overly uncomfortable. No drinks or food were offered during that time either. When asking the cabin crew for help they'd just ignore me in a very rude manner. After take-off they gave us a choice of an apple or solettis (mini pretzels) which was way below expectations and not even close to enough on a 2-hour flight although they offered a decent variety of drinks. The seats were very uncomfortable on both flights - Both were operated by an A320 aircraft and both flights were empty (only around 30 passengers on each flight). The flight back also got delayed although it was a shorter delay. Once again bad service rude and unpleasant flight crew and flying with Aegean would have cost me a lot less and I would have received far better service.