✅ Trip Verified
| Zurich to Marrakech via Vienna. My wife and I booked a connecting flight from Zurich to Vienna and lastly to Marrakech, we were supposed to reach Marrakech at 1pm. However, due to a technical issue with the plane we were delayed for more than an hour causing us to miss our connecting flight from Austria to Marrakech. When we reached Vienna and approached the Austrian airlines service center, we were told by the staff that the only way for us to get to Marrakech is to fly from Vienna to Brussels and Brussels to Casablanca and from Casablanca to Marrakech which we did as that was the only option given to us. We only arrived at Marrakech close to 11pm which is more than 9 hours of delay .. we waited to collect our baggage but it did not arrived at Marrakech and we were told by the representative of Austrian airlines in Marrakech that they are not able to locate our baggage in their system. We then asked if it is possible for them to notify us when they have found our baggage but the representative said that we have to call them everyday to check the whereabouts of our baggage and that it is not their responsibility to notify us. We then wrote in to Austrian airlines feedback team to ask about what are the things that we are able to claim due to the lost of baggage and all they said was to send them our receipts and they will review. Their feedback team response time is really slow and things are worst when you are under such a difficult situation during part of your trip. This was their reply when we asked them what we are able to claim due to the lost of baggage, " We will get back to you as soon as possible. Due to the extraordinary high volume of incoming requests we do need longer to answer you. We thank you for your understanding." We wasted almost 2 days of our holiday due to the delay and the time spent to travel to get our essentials such as toiletries and new clothing which we did not need to buy if not for the lost of baggage. After our trip, we were offered 100% of expenses for cosmetic products and 50% for clothes due to the lost luggage. Please take note that they will neither send your lost baggage to your hotel once they have found it nor will they reimburse for the cost of your transport to collect your baggage from the airport and back to the hotel. We were then told that the technical issue with the plane was due to reason beyond their control and therefore the Airlines will not be compensating us for the delay caused.