Austrian Airlines

✅ Trip Verified |   Worst airline experience ever. More or better training on how to treat the customers that support your company. Without us, your company does not exist, which at this time would probably be a good thing. From the beginning of the trip booking until the last minutes in the Vienna Airport going home the rude and downright nasty people you employ were numerous and almost as if they couldn’t be bothered. I booked through United in April 2023, your partner airline. While booking our trip, they raised the prices by $150.00 each. I found out the price we paid did not guarantee us specific seats but just a seat wherever you wanted to seat us and we need to pay extra for the seats we want. That costs us another $50.00 each. Several months later they changed airplanes to Vienna thus changing our seats. Another set of emails to straighten this mess up and get seats we paid for. We get the first rude person in a long line of them 4 hours before departure. She looked like she was doing us a favor being there. One of our party had put their carry-on bag in the test container for size and weight. It was overweight. They made some adjustments and got it under the required weight. That wasn’t good enough and they were told that it would have to be checked. At the check-in counter, the woman asked them why it was tagged for check-in. They advised her that the other woman said it needed to be checked. The counter agent walked them over to the same type of test container, put it in, and said that it would be fine to carry on. The counter agent looked at the other woman who shook her head no, and ended that discussion. The trip home: 3 hours before departure time. Must be part of airline policy to get rid of people to talk to when we have questions. Great move that must be to save money for customer service training. The rudeness of the woman attending the self-bag check-in machines. Boarding time: I have my Android Wallet QR code up i.e. Boarding pass. This person looks at the phone, tries to do something with it, and then says he needs to print out a boarding pass. He shuts down the lane to get a printed pass. This separates me from my wife and I am carrying her extra bag. She later told me that they rudely told her she had to keep moving instead of waiting. With the printed boarding, I try to get through the automatic gate and I get pulled out of line for having an extra bag. I explained to the woman that I had to wait for a printed boarding pass and my wife had already proceeded on. I was sarcastically asked “So you want me to believe that your family has already passed through to let you on with the extra bag?” Seriously? I said to the gate agent that my wife had already moved on. She asked the same question again. And I said to her yes. Sarcastically and rudely, she said that we shouldn’t get separated next time. This was all about the lack of customer service. I am not going to say “I will never use your airline again” but I will make it a point not to use this airline if possible.

Not Verified | Flight OS464 from Manchester to Vienna was running some 90 minutes late, having been delayed earlier in the day by a sustained snowfall in Vienna. I was concerned that I would miss my connecting flight in Vienna but both Austrian and their Star Alliance partner EVA Air could not have been more helpful. The cabin crew on the Austrian flight sought to offer reassurance and once again delivered a lovely tasty meal. Despite landing in Vienna with only about 20 minutes until my next flight was due to leave, Austrian and airport staff and EVA Air worked together to make sure I made my connection. Quite brilliant customer service for which I was very grateful!

Not Verified | Terrible service. I received an email the day prior to my flight stating that I could check my carry-on baggage free of charge as the flight was almost fully booked. Upon checking in, the agent weighed my bag and said it was overweight by 3kg. I offered to remove some items to lower the weight, but the agent said that this was not allowed as she had already weighed by bag. This seemed very strange to me at the moment and to be honest, it still seems strange that I wasn't permitted to remove a few things.

✅ Trip Verified | The flight was delayed a few times and finally after a delay of 2 hrs 40mins cancelled. Most passengers were able to reach Athens same day however I was rebooked on a flight at 10.05 pm and this flight also caught a delay of 40 minutes. I reached Athens the next day at 2.00 am. Not fun, I could use the business lounge with food and drinks however Austrian only give one voucher of 10€ and food and drinks are not cheap at Vienna Airport. On that flight a small hot plate and a piece of cake was offered aside the usual drinks. FA were friendly. It must be said Austrian did pay the financial damage rather fast.

✅ Trip Verified | Similar to Lufthansa and Swiss, they pass off an economy class seat plus an empty adjacent seat as business class. Features such as charging ports/outlets aren’t available, let alone IFE. For a 4.5 hour flight, there were no drop down screens. The forward bathrooms were a free for all. Landed behind schedule in Vienna and only had 45 minutes before the next flight departed. They didn’t prioritize business class passengers who had short connections and there were only 4 very crowded immigration desks open. Best to avoid Lufthansa group airlines on any flights longer than 1.5-2 hours. It’s just not worth the $s.

✅ Trip Verified | First time on Austrian Airlines and I was surprised how good they are. Plane was old, but in a top condition. Food was good too (usually I wont eat plane food) Entertainment was ok. I would gladly fly with them again in the future.

✅ Trip Verified | Austrian Airlines has lots of old Airbuses but they look neat inside. Business class is typical for Europe, just Y seating with the middle seat remaining unoccupied. This is ok for short haul. The onboard service was impeccable. In Y all is available upon payment except water and munchies. In Business, a light meal incl. dessert on china is served in spite of the short flight time. Cabin staff is friendly and courteous. Announcements were made twice from the flight deck, and were the best I have ever heard in recent times where you don't get as much info as you used to 40 years ago. The fare was reasonable. Booking and online check-in were extremely easy and efficient. Even in Y you can select your seat free of charge! The airport services at Vienna and Podgorica were not good, though. Podgorica is a nightmare, and no Austrian Airlines representative seemed to be on hand to look after the 100-plus passengers.

✅ Trip Verified | I am implore you to save yourself the stress, time and money, and find another airline to fly, even if it means flying a bit longer or including a second stop on your journey. I am a gold level traveller, flying one to two times per month for the last few years, and my experience is that Austrian Airlines is 100% the worst airline in Europe. Their flights are consistently delayed, cancelled or over-booked. Recently, they managed to lose my checked-in luggage, only to return it 18 days later (yes, you read that correctly) with nothing but an email saying 'apologies'. Even though their website indicates I could claim for incidental replacements during this 18 day period, they refused to refund me even €1 for the inconvenience caused. I honestly cannot understand how this airline is still in business. For me, I will never fly their airline again.

✅ Trip Verified | Not even worth 1 star! Let's start with the worst incident. Lost luggage, no refund even though they acknowledge the mistake. Nowhere to be found, we filled out the forms properly, and all we hear is that they are working on it. It's been about two months now. My girlfriend had to buy everything again from the suitcase, and we still haven't received the money back, even though they admit the mistake lies with Austrian Airlines. If you can avoid this airline, I strongly, strongly, strongly recommend to do so. Mistake number 2: My girlfriend and I flew from Tirana to Amsterdam with a layover. Due to a delay at the first stop, we couldn't make the second flight, everything was fully booked, and we had to stay overnight, only the overnight stay was well arranged. We were supposed to get everything back for food, transportation, etc. We only received about 70% of it, even though we kept it reasonable. Shame on you, Austrian Airlines.

✅ Trip Verified | We flew Austrian Airlines from Vienna to Chicago on business class and thought it was the best business class experience we've had between Europe and the USA in years. We used to look forward to flying business or first class because the airlines used to make it a special experience. Our current thinking (until yesterday) was that US and European airlines no longer did that. The service in business class on Austrian was exceptional. It started with a dedicated check in area for business class clients where the staff were helpful and welcoming. The lounge was nice. The real magic began once we got on the plane. The crew and the food were amazing. The chef was enthusiastic about his work and served us little appetizers and soup in addition to the food listed on the menu. It felt like a treat. The menu featured a good variety of meal options and everything we had to eat was very flavorful and well-prepared. The crew was very knowledgeable about the food choices and the wines on offer. The lie flat seats had a massage function plus the weighted blanket and pillow were of high quality. Throughout our flight, the crew made us feel like special guests throughout the entire experience. We will definitely fly Austrian again.