Asiana Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 510 reviews
8/10
5 star Skytrax Rating
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8/10

Asiana Airlines customer review

(South Korea)

ICN-LAX roundtrip in Y. Once you fly with one airline regularly over the years you would be well aware of what you get onboard. Choice of in-flight catering is running out of variation and onboard entertainment has similar problems. One thing I would not want changing is the service and warmth from the crew this airline has - always eager to help you enjoy this 11+ hrs journey on a packed 747. This old Jumbo Jet is well maintained.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(United States)

LAX-INC-PEK return. Very good value for money. Food was good and seats were extremely comfortable for Economy. Inflight entertainment acceptable but not great. Overall a good experience but I wish they would improve inflight entertainment.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United States)

JFK to Seoul. Having made hundreds of flights over the last 30 years I was reminded of what it was like when the passenger really mattered. The gracious treatment by the attendants was excellent they really seemed to care. The plane's cabin was well maintained. The 3 meals above average and the continued passing out of beverages during the flight was much appreciated. The attitude of the attendants made the 14 hr flight a memorable experience.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(United States)

Seoul to San Francisco on 777 aircraft. Almost everything from check-in to landing was excellent. My baggage was tagged as priority due to the rather tight connection. My only criticism would be that the quality of food was not what I remembered it to be as well as it being redundant with the tiring ssambbap and steak option. Overall Asiana is still great value for money and my loyalty remains.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Asiana Airlines customer review

(United States)

SGN to ICN. Departure time was moved on the day of the flight. Breakfast was awful and the Western menu ran out. Audio systems on 777 not varied enough with only a few movies no TV shows no games CNN not available. Seat selection online not user friendly. However flight attendants are pleasant and seat pitch good.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Asiana Airlines customer review

(Gambia)

LHR to Seoul. A bit put out by checking in at T1 in LHR and the BMI staff could not have been less helpful. Trip was excellent though nice seats with plenty of room food was fine. Easy to collect baggage at Seoul.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United States)

Roundtrip from LAX to Ho Chi Minh City. Encountered strong headwind that made us late arriving into Korea. Flight held in Korea until we could board for Saigon. Good flight that included the attendants leading us in exercises while we were seated. Extremely good food prompt service and thoughtfulness of attendants.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Asiana Airlines customer review

(Singapore)

Hong Kong to Seoul on a red eye flight. Flight attendants were friendly and attentive. The cabin crew were versatile with special requests. Aside from that the rest of the flight was on par with other Asian carriers.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(United States)

SFO-ICN. 12.5 hr flight was great. Service pleasant meals tasty and seating area generous with 34" seat pitch. All in all I enjoyed my flight experience and would fly Asiana again.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(United States)

San Francisco to Shanghai. Great food leg space and very friendly crew overall a good experience except one of the flights had some technical difficulties with the entertainment system which lasted about 30mins. I took 4 flights in total and am satisfied.
Seat TypeEconomy Class
Value For Money 12345
yes