American Airlines

Could not believe that an approved size/weight hand held luggage was not allowed on the plane with me because of some rule they have. They get all travellers regardless of class with travel wheel based approved luggage to valet check just before entering the plane. Only American Airlines could do that to 1st class and all economy passengers! Why do they have onboard baggage sizes and weights guides when it goes in the hull anyway? On the flight the FA thought it was cool to stuff food in his face and chew it while doing the safety demo. Unreal only American Airlines could turn air travel into a subway trip to the Bronx and not a pleasant experience it was designed for. Disgusting airline, staff attitude and policies. I will be looking for direct flights from overseas so I don't have to travel internally with American Airlines again.

Our American Airlines flight from Manchester to JFK was delayed by over 3.5 hours with no explanation. When I looked into the history of this route, this daily flight has not departed on time even once in the last 28 days. The flight itself was okay once we got going, but really departing and arriving on time is pretty fundamental to how highly an airline can be rated.

Because I am used to economy airlines, riding American was a change. While the flight on the CRJ-200 was operated by Air Wisconsin under the US Airways Express tag, the parent was still American. Overall the flight attendants were polite and attentive. I asked one of the stewardess (737-800 flight from DCA to ORD) how her day was going and how many flights she had today. She replied with her answer, then gave me a an entire can of Coca-Cola. Surprising considering that they aren't supposed to do that. Though $25 each way for a bag is excessive, it does beat the economy airlines. Their airfare is high, but because this was school sponsored, I only had to pay for the bags. Overall, including a 30-minute delay at DCA, not bad.

I booked a flight from Paris to Columbus, with a stop in New York (JFK). Shortly after booking my ticket, I noticed that American Airlines allowed just more than an hour to make the connection. Since I would be coming into JFK on an international flight, and would need to go through customs and re-check baggage before continuing on to my connecting flight. I become concerned about the time crunch and called American Airlines to verify that I would have enough time to make the connection. They assured me that I would, so I moved forward with the planned itinerary. When I arrived into New York from Paris, I was pleased that American Airlines had sent an employee to wait for me at the gate to give me an expedited pass through customs so that I could catch my connecting flight. Unfortunately, after clearing customs, I waited for an additional 30 minutes to get my checked baggage, so that I could re-check it. I literally ran the entire way through the airport to catch my flight. I arrived at my gate exactly 9 minutes before the flight was scheduled to take off, but the flight was already gone. Not only was the door shut, but the airplane was already gone from the gate. This left me wondering why American Airlines authorized a flight to leave early when not all of its passengers had arrived at the gate. I was especially disappointed since I was traveling with my wife and infant son, and we were all very tired after a long day of traveling (we began our journey the day before flying with a different airline into Paris). An American Airlines agent at the gate kindly re-booked me for a flight the next day, but informed me that I would need to wait in the check-in line in order to ask about a hotel voucher. After waiting in line and speaking with a check-in agent about a hotel voucher, I was informed that since my flight from Paris was on time, they would not give me a voucher. I explained that I had run through the airport, and that the reason I had missed my flight was because my bags did not come through for more than 30 minutes after I had cleared customs. The check-in agent seemed to feel genuinely sorry, but reiterated that he would not give me a hotel voucher. Instead, I paid $300 to get a decent hotel on short notice. It is frustrating and unfortunate that American Airlines would feel it more important to avoid additional cost than to reimburse a customer for an expense that American Airlines had caused. American Airlines made two mistakes: They authorized a flight to push off early, even though they knew they had passengers rushing from a connecting flight. They did not give a hotel voucher even though they were late in getting checked bags to the carousel, resulting in a missed flight and need for a place to stay for the night. Nobody likes to be taken advantage of when they are vulnerable. This is how American Airlines treated me and my family. For this reason, I will avoid using American Airlines in the future when possible.

This was American Airlines flights from Miami to Norfolk via Charlotte. This was a previous USAir route for sure. Our departing flight was delayed by nearly 30 minutes, but thanks to modern unexplicable airline scheduling, we still arrived into Charlotte an hour before our connecting flight which was on time. American is really more of a no frills airline than the so called discount airlines. Both of our flights were on repainted USAir planes which had no in cabin entertainment at all, other than wifi which I did not bother to connect to. No snacks served either. Both of these planes, while clean, were definitely on the worn side. One thing I will add, is for the first time I used Americans mobile boarding pass. This can be obtained via their app or emailed. With this and not checking bags, I had absolutely no contact with any airport agents. I also slept on both flights so I had no inflight contact with flight crew. I saw people with paper boarding passes and thought, how 2000's! I ultimately arrived on time and safely into Norfolk. I guess thats the ultimate goal when flying domestically these days!

My flight to Colorado Springs went fine, but my return flight was horrible. I got to Dallas where I was supposed to catch my connecting flight, two hours early. I waited in the terminal and my flight kept getting pushed back. They would not tell us anything except that the plane was rerouted to San Antonio. About an hour and a half after we were supposed to board, they finally told us that the flight was cancelled and that we had to rebook. I went to the desk and they had me call the customer service number, which the woman I talked to wasn't helpful at all. I told her that I needed the earliest flight possible, but she kept listing flights that were extremely late in the day. I am 26 weeks pregnant, and didn't have any more money for food or a hotel room and they refused to give vouchers for food or a hotel, so I wound up having to sleep in the airport with nothing to eat. They finally got me on a flight, and we had taxied onto the runway, when the plane just stopped. No real explanation why. We sat on the plane waiting for it to take off for an hour, before we finally got off the ground. I will not be flying American again.

I missed a connection on America Airlines / US Air in July because the handicap cart in the airport was late. Handicap cart was in the record. When I told the agent I was going to use a wheelchair she said it was too far and to wait. Missed the connection listening to her. I was rebooked coach and have yet to receive a refund on the first class portion of the flight. Today I was to fly first class from Vegas to Memphis through Charlotte. Arrived at airport early enough but line and service even for first class was so long and slow missed flight even though had already checked in and had boarding passes. Agent apologized and admitted they were slow because of cancellations in Dallas. Would not send my bags later and let me board flight. No curb service for bag. It will take an act of congress to get refund for half of this $1500 first class ticket and now I am stranded. Higher tickets, record profits, less customer service. If at all possible never fly American .

Our American Airlines flight from Chicago to Dallas Fort Worth was departing at 7am. However once we got on the flight we were told that we wouldn't be able to leave for an hour because someone didn't finish their paperwork and the hydraulic fluid needed to be filled. After that hour the door was closed and the pilot said we were ready to leave but still waiting on last minute paperwork so it would be about 5 more minutes. Finally, at 8:40, our plane started moving and we got to the runway only to be told by our pilot that the weather conditions at Fort Worth were too severe so they shut down the airport and they will keep us updated on when we get to leave. We are currently trapped in the plane waiting to find out if we will actually leave Chicago today or not. If there was a section below for zero stars, I'd be marking that.

Dallas to Oklahoma with American Airlines. While delays due to weather are understandable, the incompetence of the staff and their inability to explain issues in a polite and respectful manner is disturbing. Overall this was the worst flying experience I have been subjected to and I would not recommend anyone following in my footsteps.

Cavalier disregard for safety. Time is not of the essence. American Airlines staff (gate and flight attendants) showed no regard for safety whatsoever. Gross overloading of the cabin storage bins was only exceeded by total disregard for safety regarding exit seats. Passengers at the exit seats were permitted to place items too large for the bins between the seats. The flight attendants did not conduct proper checks to ensure passengers seats, seat belts, cabin trays and computers were in fact ready for take off or landing. The passenger briefing for take off was non-existent. The briefing for exit row passengers was worse! The flight was late and overcrowded, due to earlier delays, cancellations and overbooking. Check-in was fair, but boarding was poor.