American Airlines

✅ Verified Review | Augusta to Albuquerque via Charlotte. American Airlines flies most Eastern US Flights through a Charlotte Hub. Their timing in Charlotte does not account for the "chain of comedy" error that are built into domestic flights governed by the TSA. In a recent round trip from Augusta GA to Albuquerque NM; the return was routed from Albuquerque to Phoenix to Chicago to Charlotte to Augusta. The lay-over in CLT was scheduled as 56 minutes. The flight in Chicago did not board until 25 minutes after scheduled. The pilot taxied to a runway, waited 10 minutes and announced windspeed was too high to take off, waited another 15 minutes, then taxied to another runway where he announced the wind speed was fine, we were 5th in line for take off. Arrived in CLT and deboarded at 10:12 PM at terminal B16, connecting flight doors close at E24, 10:20 PM. Needless to say, missed flight. American Airline customer service unapologetically offered a hotel and a 9:30 AM flight the next day as only option. Problem - had appointment that I could not miss at 9;30 AM in Augusta. I pushed it - wanted a rental, AA agent got a bit nasty. No rentals available, took car service back (probably cheaper than a 1 way rental in the end). Still arguing with AA - they claim total liability is $90 - the land mile % of total trip that was unused. They blame wind, weather, airport flight controllers and "me". I have been an engineer and project manager for almost 20 years, part of the measurement of my job performance is my ability to meet schedule commitments. Why is it that AA believes meeting schedule commitments is optional?

✅ Verified Review | Cincinnati to Birmingham via Charlotte. I'm trying to remain kind and sweet, but this is the third flight with American Airlines in the span of 3 days that has been delayed, resulting in an overnight stay, and arriving a day later than planned to my destination. Customer service was nonchalant and unapologetic when I missed my connecting flight as a result of delays. If at all possible, I will avoid flying with American Airlines in the future.

✅ Verified Review | Charlotte to Los Angeles. Posting this as I was surprised that American Airlines doesn't provide blankets to coach class, only to first class passengers. I normally fly with Delta, and they have never failed to provide blankets. Just so you are informed and can be prepared. The flight attendants are not as attentive.

✅ Verified Review | Denver to Dallas Ft Worth. Boarding the plane- the ladies checking boarding passes were extremely rude to passengers. The pilot just about took us out trying to get down the JetWay to the plane. The manager was rude when coming through jetway to get checked carry on luggage down. There are ways to say "excuse me" if you are trying to get by. Stewardess was rude on the flight as well. What happened to hospitality, kindness, and manners in this place?

✅ Verified Review | Charlotte to Orlando. The man working at the desk where you scan you ticket was so rude. He looked at my bag and said it was too big to carry on and said it wouldn't fit. He was rude the way he said it. My bag has fit on every plane I've taken it on. Including the American Airlines flight I just got off of 1 hour ago. There was plenty of room on the overhead compartments went I got on the plane, now I'm inconvenienced by having to stop by baggage claim.

✅ Verified Review | Flew American Airlines from Phoenix to Chicago. I was shocked upon getting to my seat. There was two partially wet napkins scattered on the seat with tons of crumbs and flakes. The women who was already seated said hers was like that as well and she pointed it out to stewardess and she said she was not concerned about it at all and just threw the napkins on my seat and said the person could just clean it up. What grossed me out the most was I never knew if the wet stuff was from the napkin or was on the seat from the previous passenger. You never know what it could be. I was shocked the stewardess was rude to the other passenger and seemed bothered she had to go get napkins. I fly a lot and never have had my seat so gross.

✅ Verified Review | Cleveland to Minneapolis via Chicago. I have never had such a disorganized, rude, and downright horrible customer service experience. Our first flight was delayed because of one single passenger's passport not going through. A flight full of about 60-70 people delayed 45 minutes for one individual - which should have been figured out by removing her from the flight, as there were many people (at least 25) whom had connecting flights they had to get to, including us. We had a connecting flight in Chicago that was leaving 30 minutes after we landed, prior to the delay time. We were instructed to call the delay hotline to find flights for our party of 8 from Chicago to Minneapolis, in case we did not make it in time to catch our connection. We arrived with about 10 minutes to spare because of a delay in the mechanics with said connecting flight. We got to the gate to assure we were going to make it and it turns out the hotline screwed up 3 of our seats and booked us for a flight leaving 5 hours later than our original take off time that we sprinted through O'Hare airport to make. While I understand screw ups, the attitudes of the ladies at the gate was absolutely unacceptable. Not once did we receive an apology, nor did they seem willing to help, even though we were originally very calm and cooperative. They acted as if it was our fault and even made a comment about my manners, while they continued to treat us poorly. They were well aware of the situation and knew our flight was arriving with little time to make it to the gate and knew the number of seats that were needed. It was in no way our fault, as we did as we were instructed each step of the way. I will never be flying American Airlines again and hope I never have to deal with another one of the employees I encountered in this entire experience.

✅ Verified Review | The absolute worst experience I've ever had on an airline. I've flown Delta or United my entire life but flying from Dallas to Atlanta, American seemed like the way to go. Wrong. My flight was delayed, the flight crew was unorganized and upon landing in Atlanta they somehow managed to take us to a gate that had a broken jetway. We then had to get towed to another gate after 30-45 minutes of waiting. Very unorganized and not efficient in allowing passengers to make their connections.

✅ Verified Review | Flew from New York LGA to Chicago ORD on a flight that surpassed every expectation! It left and arrived on schedule. I had checked in a bag and it was on the luggage carousel soon after arrival. The in-flight service harkened back to the joyous days of flying. Two exceedingly courteous and solicitous flight attendants catered to the first class cabin whose 16 seats were all occupied. A full breakfast with choices was provided. Beverages were offered numerous times. Attendants came regularly to check on passenger wishes. Free giveaway headphones were offered to listen to music or watch a show on the drop down from the ceiling TV screens - no screens on the back of the seat in front. Bathroom was kept clean and tidy. A hot towel to refresh was another pleasant perk. Pilots kept us in the loop on the flight's progress. It was a very early morning flight on the first day of the month - the July issue of the inflight magazine was in the pocket and the crossword puzzle was quite engaging. The cabin was pleasant, spacious and clean with ample overhead space to stow bags. Very high performance by American Airlines! Hope they can repeat it again and again.

✅ Verified Review | I work in TX and work in NV, so I fly frequently Dallas DFW to Las Vegas, once every 2 weeks, and always by American Airlines because of the convenience (non-stop flight). AA is a Dallas Fort Worth based company. I am now a member of AA and a platinum Mastercard holder. I flew this morning (flight 542) in a seat that I upgraded paying $64. For this sum of money, I got to sit in 5C, a seat with a malfunctioning belt that refused to lock, I also got boarding privilege of Group 5 and my 2 bags were not the last to come out but close to last. It is an absolute disgrace that AA charges us $64 for an upgrade, for what? Did I mention the gate changes, on Sunday. I checked my gate online, and, I learnt that it was C10. The next day I got a boarding pass that said C7; while seated close to C7 we were told that it would be C8. Well we flew out of C24, I am glad I was paying attention, knowing that with this team anything was possible. AA is a very poorly run organization by people who are beyond caring. I think there were 2 seats in row 5 that had belts malfunctioning, 5C and 5E. Both the airline and DFW airport need a complete overhaul. Yes, everything in TX is big, but who gives a damn about dimensions, we want quality, we want efficiency.