American Airlines

✅ Trip Verified | Washington DCA to Chicago. I just want to express my gratitude to 2 American Airlines customer service employees at Reagan National airport in DC. I am dealing with a vision disability and the both went the extra mile to help me change my flight and get me the proper info and they did it with a great attitude. Thank you, your patience and kindness went above and beyond!

✅ Trip Verified | LaGuardia to Washington via Buffalo. Poor and horrible service, too many delays in one trip.It should be a one hour fly until Washington and one more hour to get to Buffalo. I took my flight at 4pm and finally got home at 2am, small seats, no food not even water. Horrible and very uncomfortable.

✅ Trip Verified | I had a terrible experience flying from Chicago O'hare to San Antonio. My flight was delayed 5 times due to snow but workers were not able to help you and they were disrespectful. I totally do not recommend you flying in this airline. Service is awful, we were waiting in the plane for 2 hours to depart and we just get a glass of water or soda in the whole flight.

✅ Trip Verified | Corpus Christi to San Jose. I travel quite frequently whether it be business or leisure and usually am very happy with my flight. This instance however is unacceptable. I am a US Soldier and had to fly out of Corpus to arrive at my final destination San Jose to having no bags. My flight did not change. I had all my uniforms to go to my next training site, and now have been held up due to the airline losing my bags, and telling me I am unable to receive them till after 11am today. This is totally unacceptable. I would understand if flights had been delayed or changed, but neither of this happened. I am a frequent flyer and used 75,000 points to get this flight, and now I will be attending a training late due to your irresponsible staff.

✅ Trip Verified | Chicago to Boston. American Airlines is the most inefficient and disrespectful airline out there. They are late, and today they got to my limit by canceling my first flight at 3pm for no reason, they also expected me to get on a different flight to Boston vía Florida. After I discussed for 20 minutes with a very disrespectful customer service assistant she proceeded to give me a ticket to a flight straight to Boston 3 hours later (keep in mind she said several times it wasn’t possible to fly straight to Boston today, disregarding the fact that I paid 700$ in order to fly direct). The 6pm flight got cancelled after many hours of delay and now they won’t give me my carry on bag which they made me check back, and the cherry on top is that they expect me to leave tomorrow to Philadelphia and on Tuesday to Boston. Of course I am expected to pay for the hotel because that is the American Airlines way! Do yourself a favor and stay away from this so called airline.

✅ Trip Verified | Charlotte to Philadelphia. The crew were late to get on board, we left over a hour late from CLT. Then once we arrived into Philadelphia there were no ground crew waiting. Sitting on the ground as we wait “for the ground manager to assemble a crew”, so the pilot said, “American doesn’t usually hold these standards". I took this same flight last Friday CLT - PHL and no ground crew where ready too. It’s a huge same American. You need to get yourself sorted. Bad hospitality half the time, late the rest.

Not Verified | Washington to Miami via Washington. The flight to Miami was pretty good. Staff were courteous and attentive. The flight back was extremely disappointing. The seats were smaller and on an older model plane, and the staff barely attended to us. The nuts were lukewarm, and our trays were not emptied until the flight was almost over. The staff was more interested in talking to each other and playing on their phones than assisting anyone on the flight. Needless to say, we will not be flying American Airlines ever again. The service and level of comfort is vastly different than what we experienced on United Airlines and we will not be choosing American Airlines for future travel.

✅ Trip Verified | Raleigh Durham to New York. My first flight didn't offer us so much as a pretzel for a snack, despite a travel time of over three hours. The onboard wifi didn't work, meaning we had no entertainment whatsoever for 3+ hours. Poor service all around. On my second (return) flight, the wifi was working but I was charged $12 for access to it, after which the "free" movies would not load due an an error with the American Airlines app. I watched YouTube instead. Avoid this airline at all costs!

✅ Trip Verified | Los Angeles to Honolulu. Good Flight, but nothing special. Flight was on time from push back to landing. Bags also arrived very quickly which is a nice surprise from AA the mainland operations could learn something from the Islands on how to get a plane unloaded and bags arriving quickly. Plane is showing it's age with well wore seats. IFE worked great. I did not try the WiFi so I don't know if it worked over water. My disappointment with the flight is it was only OK, nothing special like the Hawaii flights use to be. FA did the bare minimum to make it through the flight again, nothing special. Meal was again, ok, nothing great. If you want a special experience for your trip to the islands, I would recommend Hawaiian Airlines and stay off the big three.

✅ Trip Verified | Phoenix to Austin. My review is for my son who who bumped out of his seat on his flight home from Phoenix to Austin. He had early checked in online 24 hours earlier and already had his boarding pass on his IPhone when he arrive at the gate. He arrived at the gate 15 minutes before the plane was due to depart. The person at the boarding pass scanner told my son your seat was just given away to a standby passenger. The gate agent gave my sons seat away right at the time my son arrived telling my son he was late but he was not late. So the gate agent was looking to bump someone off the flight in order to accommodate a middle aged couple maybe because they had made some sort of excuse. It was not right for the American Airlines gate agent to give my son seat away as he already had his boarding pass and they could have let him board but would not. They claimed he was late to the gate but he was right there while the gate agent was giving away his seat to another standby passenger.