Alitalia

BOS-NAP in coach. Brand new Airbus 330-200 economy class. Window seats. On time departure and 30 minutes early arrival to FCO. FCO-NAP MD 80 great jets but its time to give them up. Service from Boston to Rome very good food and seats comfortable and the smell of a new air craft made it more enjoyable. I just booked another flight for September and received a great deal on.

LIN-FCO-IST-FCO-LIN. Check-in at Linate was done over the phone so I just had to pick my boarding pass at the counter. Polite staff at the gate changed my seat on the FCO-IST to a better selection. LIN-FCO was a great flight everything smooth and good service. Flight to IST was terrible rude staff and poor food availability. Only a cookie for a 2 hr international flight. Return flight was even worse rude flight attendant and very unhelpful. Service still below standards and lacking. FCO-LIN was a delight compared to the previous flight. Flight crew was totally on another level making the flight enjoyable. No consistency on this airline and should also focus not only on their major route between Milan and Rome.

We have just travelled from Rome to Barcelona and paid £845 for two business class seats. We had just finished a cruise and had a lot of luggage and we didn't want hassle with excess luggage costs etc. There were 3 people including us in business. Although there were 3 stewardess's we were not greeted at all. 20 minutes into this short flight we still had not seen a stewardess so I rang the button and asked for a drink. My wife asked for a G and T and I asked for a glass of Champagne. No gin no vodka and needless to say no Champagne. The White wine offered was warm and undrinkable. The food was terrible too. After serving the food we didn't see the stewardesses again. They shut the curtain and spent the rest of the flight chatting.