Alitalia

Barcelona to Rome then connecting from Rome to Miami. We had reservations for the Classica Plus class seats on the Rome-Miami leg. In Barcelona they attempted to print our boarding passes for the second leg of the flight but were unable to after having us wait for over an hour while they attempted to do so. Apparently the original plane was switched to an aircraft without the Classica Plus section. Never informed of this change and apparently neither was the check-in desk in Spain. In Barcelona we were told to report directly to the gate in Rome where they would have our boarding passes. After racing through the airport in Rome and arriving at the gate we were told there was no Classica Plus on this aircraft. Rather than upgrade us to business class we were downgraded to economy class with four seats in the centre of the plane. We were told to go to the ticketing desk in Miami when we landed for a refund of the overcharge. In addition to the downgrade to economy class my reservation for a gluten-free meal was lost leaving me unable to eat most of the food available on the flight. When we finally landed two of our bags were missing. We were then told they were left in Rome. They were delivered late the next evening. We had to then wait at the ticketing desk for our refund. We are still awaiting a refund for the overcharge for economy class.

The flight from Rome to Toronto 14 June was the worst flight I have experienced. Flight attendants were rude and inattentive. Most of them remained in the rear of the plane socializing. They failed to maintain even a semblance of cleanliness in the restrooms which by the flight's conclusion were filthy. The floors were strewn with wet paper towels the trash receptacle was overflowing and the sinks were clogged. Furthermore the seats had little or no padding some were actually repaired with masking tape. Only centre consoles were available for entertainment. A miserable experience.

FCO-LAX-FCO on a 777-200ER which was completely full in both flights fast check-in departure and arrival on time. The flights were calm and nice thanks to a good on-board entertainment system and a professional and friendly cabin crew which passed frequently offering beverages. the food was good two meals and many snacks and drinks with an open bar in the back of the plane.

Flew from JFK to Palermo with a connection in Rome and from Catania to JFK connecting in Rome again. We had a two-hour delay sitting on the tarmac at JFK with NO information. Obviously missed our connection in Rome and were hustled off to a later connecting flight again with no information. On the return trip we again had a tight connection so our bags did not make it to JFK - and they weren't delivered to us for two more days. Flight attendants were rude and/or preoccupied. Food was inedible. I'll never fly Alitalia again.

LHR-FCO-GIG-FCO-LHR. Really nice surprise at London Heathrow flying on A321 with old Alitalia livery. Service onboard very professional with an excellent hot snack (omelette and salmon) for a duration of 2.5h. Transfer at Rome Fiumicino painless using fast track lane and the airport has lots of shops and restaurants. The Alitalia Giotto lounge was packed but the drinks selection was fine as well as the variety of sandwiches. Boarding A330 to Rio quick using Sky Priority lane. The aircraft had the new Magnifica Class with a 1-2-1 configuration. It was half full. Plenty of space in overhead lockers however if you seat in the middle there are none and have to use the ones on the side. Pre-taking off drinks given great selection of appetizers and the best moment was the food. Alitalia won best Airline Food recently and I was very much looking forward to it. Succulent Beef with Roasted Mediterranean vegetables as main course and for dessert a light unctuous Neapolitan Almond Cake. A 5 stars food and the espresso is served in a very beautiful cup and lid. The IFE had a good variety of recent movies but I thought the international selection was lacking. They have Flat beds (Only Skyteam airline in Europe to have these) and managed a good 7h sleep with a very comfortable duvet. The amenities given were a Bulgari bag with lots of toiletries products very much appreciated and high class. Staff very professional smiling and very happy to go for the extra mile for the customers. Breakfast consisted of a selection of Italian pastries and cakes with fresh fruits excellent! On the return leg Alitalia uses Air France/KLM lounge that can be cramped at times but it has great selection of hot snacks (the palm tree heart quiches are gorgeous). Boarding the A330 was painless again and the Magnifica class was full this time. Despite taking off 1h later we managed to catch up 30 minutes. The amenities given was another Bulgari bag and the best highlight was the food again with Pork Milanese as main course. Slept a good 7hours and had a copious breakfast before landing in Rome. The A321 to London was on time and service very good again. Overall a good value for money their new Magnifica class is an excellent product their Flat beds very comfortable and it's the Best Food I've ever had on an airline. Would recommend to anyone trying their new Business class either for professional purpose or leisure. Will definitely fly again with Alitalia on the lines featuring the new Magnifica Class.

London to Bari via Rome Bari to London via Milan. Very good experience airline is consistently improving. Online check-in now available when travelling with children making baggage drop at Heathrow very easy and quick. Planes clean and modern drinks fine snack just adequate (similar to BA in Europe now). Prices were good and arrivals near enough on time.

We booked a flight from New York City to Rome and Delta airlines farmed us out to Alitalia. We checked in online the night before our return trip and arrived at the airport 2 1/2 hours early for our flight. Only to be told the flight was overbooked and they gave our seats away. They were very rude and would not even try to explain why they gave our seats away. We were just told to go rebook. We went to that counter and they said they got us rebooked on another flight through Delta. We went to that terminal only to be told the ticket we had was for standby only as their flight was full as well. Alitalia did not care and just wanted to push us off to someone else. Delta were very professional and we're able to get us on a flight home. I will never travel by Alitalia again.

Nothing seems to have changed since privatisation. Apart from the fact that prices have gone up and a meal is no longer offered including on 3 hours from London to Rome. Check-in staff rude at London Thessaloniki and Rome. Asked to check in an extra bag due to a medical condition and still within the baggage limitations but was asked to pay 40 euros. Flight was only half full. Also very difficult to find the gate for the connecting flight. Crew were only friendly on leg Rome-Thessaloniki and there doesn't seem to be consistency with the service. Only Italian customers seem to get asked whether they want sweet or savoury biscuits. Otherwise they don't even greet when you board and seem preoccupied with their own chat. London to Rome half an hour late without an announcement or apology. There was a customer satisfaction survey on board between Rome and London but only a hand-full of people were picked not sure according to what criteria.

ROMA-ORD on a new A330. Flight on time and FA's professional. Individual inflight entertainment system with USB port at every seat. Great selection of movies and TV shoes. Overall great flight.

MIA-MXP on a new A330 traveling with my wife and infant son. We were greeted by a very nice staff member in Miami who gave us comfortable front row seats with a baby bassinet. Flight staff were courteous and professional. Food was average but not bad and with good portions. An open bar with snacks and beverages was at present for the entire flight and cabin attendants passed offering water frequently. The IFE system is one of the best I’ve seen in an airline – dozens of films games and TV shows in a 9 inch touch-screen and in many different languages. Departure on time we arrived to Milan 20 minutes before schedule. I will definitely fly with Alitalia again.