Alitalia

✅ Trip Verified | London to Rome. We came very Early. In fact came in 4 hrs. At the airport and was the first few early passengers. The staff asked us to gave up our carry on luggage saying it was a full flight and gave us a zone 1 assignment for boarding. The flight was delayed, and at boarding they didn't follow The zoning assignment. Very disappointed. Poor customer service.

✅ Trip Verified | Rome to Prague. On September 15, 2019, we bought 2 tickets on the airline's website for January 15, 2020 from Rome to Prague. November 13, 2019 by mail we received a message that our flight was canceled We contacted the contact center, where we were asked to purchase tickets for another flight with an additional fee. The operator did not warn us that the new flight is also joint and there are no clear agreements with the partner Czech airlines and sold us a new ticket. As a result, we paid another money and received a confirmation email for flight AZ7546 on January 15, departing at 14-50 However, on December 6, I again received a letter that our flight was canceled. When I called the contact center, I communicated with an operator. She told me that the flight at 14-50 does not fly. To my objection that the flight on 15.01 at 15-15, for which we originally purchased tickets, exists on the website of Czech airlines (indicated that together with Alitalia), the operator replied that our flight on this flight is not possible. There are no other direct flights on January 15 As a result, I had to issue a refund. The operator assured me that they will issue a refund immediately, within 3 banking days I will receive money on the card. How could you sell tickets when there are no clear agreements with the partner airline? Why didn't I get a refund and buy a ticket from Czech airlines for the flight I need when I canceled my first flight? It has been more than two months since the ticket refund was issued at the contact center. Still no refund for my money.

Not Verified | Bologna to Sao Paulo return via Rome. Every flight on time, the planes were clean and tidy. It's the first time i experienced the premium economy and i have to say that the value for money is great, mostly for a 12 hours flight. Really nice legroom and seat inclination. IFE poor as always, they shouldn update it! Cabin crew, friendly, polite and helpful .. special mention to the cabin crew AZ675 on 05/02/20. I appreciated the welcome cocktail, but is not possible to serve it in a plastic cup. Food really good, the best food you can find on a plane! No wifi on the plane.

Not Verified | Rome to Brindisi. In Brindisi and in Rome, sky priority boarding is not respected when passenger have to be transported by bus from the airport to the aircraft. On contrary, in the airport of Verona, once sky priority passengers are in the bus they are in a segregated area from the rest of the passengers and once the bus reach the aircraft first the bus doors of the area where sky priority passengers are segregated and so they can board first. It is advised that similar practice is implemented in other airports where Alitalia operates.

✅ Trip Verified | Rome to Warsaw. Very comfortable and relaxing trip, I arrived in Warsaw a few minutes early. Clean plane, very nice on-board staff offered us snacks and drinks. I will travel again with Alitalia.

✅ Trip Verified | Rome to JFK, New York on 1/3/20. We sat in Row 26. The seating configuration was 2-4-2. We had the four middle seats. Completely lacking on this flight was comfort, even a minimal amount was not to be found. The flight almost had to be turned around within 15 minutes of take-off due to a loud verbal altercation between a family siting in Row 26 behind us and the passengers seated behind them in Row 27 - all because of reclining seats and absolutely no room because of reclining seats. The aisles were also so narrow that it was virtually impossible for 2 people to pass each other in the aisle. The seats were so uncomfortable that not even the arm rests fully raised to the vertical position. I have never experienced seats before where the arms did not fully raise to a vertical position. The food was poor on this 8 hour flight. One meal was lasagne and the second meal or snack was some sort of pizza that was rolled like a burrito, I could not ea that. The crew was not exceptionally friendly. They were mostly missing during the flight when not serving the meals and were congregating at the back of the plane. Even though this was a daylight flight, we took off 2.35 pm Rome time, the lights in the cabin were turned off early in the flight. Te movie selection was minimal and not very good.

✅ Trip Verified | Washington to Rome. The trip was a fail because my passport expires within the three months needed to enter Rome (mistake on me) but my issue is after you have processed my passport and then printed my boarding pass they still allowed me to pay for bags when it should have been flagged that I wouldn’t be able to fly. I’m at the gate and the attendant looks at my passport and says “you aren’t valid”. Ok so will my baggage fee be refunded, no. This is definitely unfair. Contacting the customer support team was a good lesson learned that all support staff are not created equally. These guys should have given my money back at the least but such is life. Hopefully they get better and it’s true you get what you pay for (sometimes).

Not Verified | Rome to Los Angeles was the worst flight experience I’ve had. The first problems occurred when we tried to check in online, with Alitalia’s website it took over 3 hours just to check in and print boarding passes. I tried to to call Customer Service for help, to no avail. Onboard the seats are narrow, and there’s no leg room. The passenger in front of me kept trying to recline his seat, which almost placed his head in my lap and made it nearly impossible to watch a movie, which may or may not have been a good thing because their inflight entertainment leaves a lot to be desired. The movie screen is only about 4” X 6”, and my entertainment system continually crashed. We rarely saw flight attendants throughout the flight and even if you pressed the call button, no one came. The meals/snacks were less than mediocre. The one snack we received was a tuna salad sandwich. When I asked if they had any other sandwich choice, the flight attendant asked if I had requested a special meal due to food allergies. When I told her no, she went and got me 2 small packets of their crackers. Beverage service was lacking, twice I asked for a glass of water, I never received it. About 2 hours into the flight, I used the bathroom, only to find less than 1/4 roll of toilet paper sitting on the sink counter.

✅ Trip Verified | Never been to Italy before, first time to write a review before take off! It’s all about the leg room. I am already in a lot of discomfort and we haven’t even taken off. There is zero leg room. I am worried that if the passenger in front reclined by even an inch, I will suffer an untimely death. I really should have done my homework, but as this is the National carrier etc, I assumed it would be the best.

I bought an Alitalia ticket and I called and confirmed with Alitalia customer service that economy tickets included a checked bag. The customer service representative confirmed that I had a checked bag. When I arrived at the airport, they refused to check my bag unless I paid $60 each way. Obviously, it was too late at that point to pack a carry-on so I was forced to pay an extra $240 dollars ($120 round trip for myself and my boyfriend) for our bags. They told me I had a "light" ticket, but it didn't say that on my ticket. They said that economy tickets included a bag, but light tickets did not. Alitalia overcharged us for the bags. I contacted them after the incident on September 20, 2019, and the automated email noted that they would respond to us within 30 days. It's now 46 days later and I'm still waiting for a resolution.