Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1002 reviews
4/10
3 star Skytrax Rating
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8/10

Alaska Airlines customer review

(Canada)

Flights Bellingham to Honolulu in Coach. Seats are tight but that's the sign of the times. Service was sparse. You are nickeled and dimed on everything now. Gone are the days of Wardair. Guess that's why they aren't in business. Miss the days when air flight was fun. Having said that out flights we good and we didn't really expect much more for the price we paid. Would take this trip with Alaska Air again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Alaska Airlines customer review

(United States)

Upgraded to First Class from JNU to ANC for $50 (1.5 hour flight). This was my 1st First Class experience and I was not impressed. Water was offered before take off. The plane was a slightly aged 737-400. At first the seats seem okay but they hardly recline and there is no adjustable headrests. This makes the seats unsuitable for sleeping in. There was also a lot less legroom than I was expecting. I wouldn't recommend putting a bag under the seat in front of you unless it is very small. Since it was morning we were served breakfast. Our drinks were served first along with the standard snack bag that's also served in coach. Then the meals were served. The meal was an egg and bacon French toast sandwich. It was okay but not very filling. I was expecting more for first class.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Alaska Airlines customer review

(United States)

Horrible experience transferring from Flight 456 arriving in Los Angeles to Flight 4213 going to San Jose CA. Boarding pass said Skywest but it was actually American Eagle. On arrival at LAX there was no information about either Skywest no indication where it was located and no one who seemed to know. Asked a gate agent who told us it was terminal 8. She did not say it was American Eagle we were looking for. After much walking and asking several people a TSA agent said to go to gate 65 and take shuttle bus to American. Upon reaching American we were told to board another bus which took us to a building near but not even attached to terminal 8. The TSA agent and the individual opening the restricted zone for us at gate 65 along with the shuttle bus drivers were the only competent individuals who seemed to know that Skywest was American Eagle in this case.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
4/10

Alaska Airlines customer review

(United States)

Out of 6 flights on Alaska going from Santa Barbara to Kalispell Montana and back only one flight (S.B. to Portland) was even remotely on time. All the rest departed from a half to full hour after the scheduled time. This is the worst this experienced long time flyer has ever seen.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Alaska Airlines customer review

(United States)

Exceptional flight from PHL to SEA on Aug 6th. Everything from checking in online using the mobile app to the inflight experience was smooth cheerful and efficient. The new recaro seats in Y class was smartly designed and comfortable as Y class goes. Inflight crew were cheerful and chatty particularly the senior attendant. Virgin America has great amenities on transcon flights but I find Alaska to offer the best service!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Alaska Airlines customer review

(United States)

Flew from Bethel AK to Anchorage AK on a 737-400 Combi. Flight left on time and service was great. Flight attendants were very nice and smiled. I purchased a Mediterranean Tapas picnic pack for $6 and it was very good. A couple of days later flew from Anchorage AK to Juneau AK on a lei themed 737-800 which is rare for the route (usually only 737-400s are flown). It was nice having an adjustable headrest but I noticed that the seats on the 737-800 don't recline as much as the seats on the older 737-400. The flight was pretty empty with only 50 passengers. The flight attendants seemed tired and didn't smile as much but the service was still okay. Flight left on time. 737-400 Combi's don't have inflight Wi-Fi but all the 737-800s do for a charge of $4.95 for a single flight pass. Overall Alaska Airlines is a great airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Alaska Airlines customer review

(United States)

Departed on time from DCA bound for SEA on a 737-400 window seat 16 impossible to move in or out while other two passengers occupied their respective seats. The individual on the middle seat wore the most puzzling attitude making it absolutely awful to even attempt to exit for a loo break for the 4 plus hour trip. Blame the ludicrous spacing that makes it an absolute necessity to require other passengers to co0operate multiple times during a long flight. From SEA to JUN still a fully loaded aircraft yet uneventful and more pleasant neighbor passengers. JUN to final destination PSG a short hour long hop. A short 30 min delay at SEA. Return PSG by way of WRG then KTN imposed an hour an a half delay due not to weather. We arrived late night at SEA and then off to catch a ride to a local awful Seatac Inn for an overnight layover. Flight back to DCA was more pleasant. FA mobilized quickly to keep the full cabin stocked with minute free snacks beverages in cups and purchased meals. Entertainment was avail at 10 dollars for a shared small screen pad which battery quickly ran out of charge. The DCA to SEA is a long flight on a regularly cramped cabin. The spacing between seats is insufficient for a 155 lb. 6 ft. man to exit the window seat without interfering or annoying uncooperative passengers. It is difficult to hold biological needs for such long travel distances.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Alaska Airlines customer review

(United States)

LAX-ANC-LAX. Seats were very comfortable and the staff service was great. They even gave us free peanuts and cookies! Although all of these were good the in-flight entertainment is horrible. It is basically an IPad that you rent at $12. Not worth it. Overall this was a great airline. I would definitely fly Alaska Airlines again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Alaska Airlines customer review

(United States)

I flew First Class from Palm Springs to San Francisco on July 7th. I have flown First Class on this route many times in the past with Alaska. In the past they had a great choice of salad or cheese plate on the flight with great service. Now they have totally eliminated that and didn't even bother to ask if anyone wanted a refill on their drink which they served with a cheap bag of pretzels. The flight attendant did everything possible not to walk in First Class but stayed in the galley doing nothing. Standards have gone down on Alaska.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
7/10

Alaska Airlines customer review

(United Kingdom)

Flew from San Jose to Fairbanks via Seattle. A good trip. Flight was on time. We knew no food was served so took our own. AA guarantee that if you don't receive your bags within 20 minutes of the plane arriving at the gate they will pay compensation ($20 I think). Our bags arrived within this time limit.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes