Alaska Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1002 reviews
4/10
3 star Skytrax Rating
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9/10

Alaska Airlines customer review

(United States)

Recently returned from ANC-ATL-ANC in first class. I was quite pleased overall with not only the service attitudes of the cabin crew but also the layout of the B-900. The flights were all on time and the food was actually quite good. The crew from ANC to SEA (red-eye) was great with a flair for humor. I do not always travel upfront unfortunately but decided to give it a go wish I could do it every flight. No complaints here. I will continue to use Alaska.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Alaska Airlines customer review

(Canada)

I have flown several times with Alaskan Airlines over the past few years. I am Canadian and live 2.5 hrs from Spokane Washington. I have found all employees to be polite and helpful over the phone at check-in or while flying. I did have a flight delay in January but all passengers were kept informed of what was going on. I much prefer Alaskan Air over Air Canada. I will be flying with Alaskan again on Nov 6/13 to Hawaii.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Alaska Airlines customer review

(United States)

Round trip Seattle to Houston. Everything as expected on time friendly crew arrived back in Seattle 30 minutes early. Have flown Alaska at least once a year for the past 10 years have never had a late flight or lost luggage. Companion fare is a great deal $99.00 + tax anywhere they fly. If you don't like the seats in back quit whining and pony up the money to sit up front.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Alaska Airlines customer review

(United States)

My main issue is the check in. Flight from SMF to PDX was on the small propeller jet. Those do not have overhead room for normal overhead luggage. But they don't tell you. Hence you are forced to tag bags at the gate and place on cart for checking just like regular checked bags. What if you had something temperature sensitive. It's stupid not to inform customers that the plane does not have normal overhead storage. On the return flight it took half hour to check bags because the airline was understaffed line oppressively long. If I fly Alaska again I will bring a backpack only that's sure to fit in the tiny overhead compartment. Tell us if we get normal overhead. That's all I ask.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money N/A
no
10/10

Alaska Airlines customer review

(United States)

I've flown close to 50000 miles this year - all on Alaska Airlines. I've been flying Alaska for 15 plus years. Most of my travel is up and down the west coast with a NY Boston Orlando Chicago trip thrown in on occasion. Overall Alaska has done an amazing job all around. I've had one bag go missing in the last 15 years. It showed up at my door before 8 am the next morning. The food choices are excellent in coach and the few times I've been in First Class it's been wonderful. Their beverage choices are extensive and you can purchase an entertainment system on flights over 2 hours. Alaska's flight attendants are great - very friendly and accommodating and most of them have a great sense of humor! The few times I've had to fly other airlines I've discovered there is no comparison.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Alaska Airlines customer review

(United States)

I had not flown with Alaska Airlines for a number of years but had a good experience previously. I had a 6 leg trip this past week from LAX to ANC to FAI to Cordova to JNU and to SIT then finally to SEA. Every trip was on time or ahead of schedule. FA were attentive and polite. F&B service was good. I had the food purchase options on 2 flights and was very pleased. Not overly priced and was fresh with good flavor. Only downside was in LAX boarding was chaotic. Gate agent shows up 5 minutes before boarding so many confused passengers. On all flights I noticed the upholstery on the seats were quite worn. A little surprised when most flight were on 737-700 or 800 series aircraft. Anyway all in all a successful trip with Alaska Airlines. Flights on time and my baggage made every flight. I would certainly endorse Alaska Airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Alaska Airlines customer review

(United States)

Recently flew Alaska from Anchorage to SEA and then down to Redmond OR to take our daughter to college. The trip down was fine in all respects good service new 737-900 and on time. The trip to Redmond was on Horizon and they did fine as well. The return trip was Redmond to Portland then up to Anchorage again no problems. We departed a bit late from Portland due to a windshield wiper problem but due to the upper level winds due to the massive rainstorm in Portland we were just a few minutes late arriving in ANC. All in all good job all the way around by all crews and staff. I will fly them shortly to ATL and we will see how they do in First.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Alaska Airlines customer review

(United States)

I was not looking forward to 6 hours in a 737 from Seattle to Kona in first. In actuality the trip was not bad at all. Decent leg room and meal service were all complemented by a hard working and friendly flight attendant who serviced 20 people on her own. Digi player was decently loaded for entertainment. By today's lowered standards this flight was quite nice.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Alaska Airlines customer review

(Australia)

SEA-ANC-SEA KTN-JNU JNU-ANC-HNL in B737s during the month of August. Managed to get a Row 6 seat in each of them which led to being offered priority boarding. Every flight was either on time or ahead of schedule. Excellent in-flight service. This is an exceptional American carrier in the north-west of the country. Being slugged twice for baggage despite travelling on a single itinerary was the sole gripe.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Alaska Airlines customer review

(United States)

LAX-PDX. Very good early morning flight to PDX. Cabin a little tired and cramped but service was some of the best. The breakfast was actually really good - eggs benedict and bloody mary's. First time flying them and would again. They need to upgrade there interior product though as looks worn.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes