Alaska Airlines

One way, PDX-LAX. Everything was smooth sailing. Seats were comfortable, staff were great, and the flight was on time. I also like the electrical outlets in the seats. The big disappointment was the food. Nothing substantial on this flight except cookies and a small bag of pretzels. They made such a big deal about their cookies. I would have preferred an option such as fruit or cheese and crackers. I don't really know what they are thinking with this. I would have given them a 10 if not for the snack issue.

LAX-SEA on the 737-800. Flew on 4th of July and the atmosphere on-board was festive and friendly. Flight attendants interacted with the passengers. Purser was lovely. The crew was probably one of the best and most friendly I have flown with. They went above and beyond when I realized I had left my jacket at the lounge and made sure I got it back. Seats comfortable with plenty of space for the 2-hour flight. Food and beverage selection was extensive. Excellent snack of pasta with marinara sauce, beans, along with with a salad which was fresh. Overall, a wonderful flight. Good lounge, excellent service, great food and comfortable seats.

Just returned to the Greatland having flown what is now my favorite airline once again. Departed ANC at 5 am and arrived ontime in SEA. I was bumped up to First due to my Gold status which I appreciate. The service was fine, the plane clean and all in all nothing to complain about. The trip to Redmond was on Horizon, a Q-400. No problems with anything here. If there was one thing though it would be the seats on the Q do not adjust at all. I wish they would but understand why they don't. The return trip was great on both legs. The crew was very impressive with their customer service.

Returned recently from a trip to SEA from ANC and SDF (on Am Eagle) to ORD then onto ANC. All flights were well run affairs with fine crews and great service. I flew First and when I get upgraded I always enjoy the experience. I am however more than pleased when I do not move up as the rest of the plane service crew does a fine job. I have yet to be unhappy with this airline since I have returned to using it on all my flights out and back to the Greatland. I have about six more flights scheduled in the next half year and I plan to fly them every time. Please keep it up!

Flight 893 9 May. I don't fly Alaska at all as my loyalties are with another airline at present because of frequent flier status. I flew last Saturday night at 9.45pm from Seattle to Oakland. What a difference in customer service. From the very start in the airport - their employees seemed gracious. The agents at the departure gate seemed relaxed and most affable as I watched them before our boarding call. My mainline carrier I usually fly - the employees always seem "put out" when they are interrupted from their computers. Inflight was pleasant. Flight attendants who seemed happy. If Alaska Airlines flew where I needed to go - they would have won me over.

Flight AS838 on 6 May. Flew Alaska from Honolulu to Oakland on 6 May. I was not expecting much for the cost of the first class ticket and was pleasantly surprised. Aircraft was not old (737-800) seat was spacious enough for a 5 hour day time flight. Meal was good and a nice linen service. Even the wine served was quite good and topped up regularly if you wished without having to ask. Crew were friendly and efficient. Even check in was quick and efficient. Overall a good experience and I think worth the extra for first class for this length flight. I rate it as highly as some domestic Australian business class flights I've had so it was quite good.

Flew with family SJC-Honolulu then returned to SJC via Seattle. Economy Class. All planes were 737's of some variety. The seats were comfortable with adjustable headrests but legroom was terrible. I'm short so this was only a problem when I (or someone else) wanted to use the restroom as the person on the aisle seat had no choice but to get out of his seat to accommodate us. The cheese platter is an excellent meal available on all flights. Availability of hot meals was inconsistent and confusing (available one direction but not the other on flights before 9 am or after etc.). Flight attendants were friendly and attentive. However on our trip from HNL-SEA they disappeared 3 hours into the 5.5 hour flight and we were getting thirsty. Had to go ask for water. Hint: Alaska boards very early (45 min) and will depart early if they can. We once showed up 20 minutes before our departure time with boarding passes I had printed the night before and the plane had left already! They said they had paged us but we couldn't hear anything in that particular airport. Fortunately they had seats available on the next flight 2 hours later and got us on that for no charge.

Upgraded to first class for our flight from SEA to DFW. Had seen Tom Douglas in the news lately talking his about the new menu he created for all Alaska flights. Our breakfast going down and dinner coming back was awful looking awful smelling and awful tasting. Many in 1st class that had the dinner on the return did not eat it. Even FA said she was embarrassed to be serving this meal. The spinach had a nasty smell to it.

Flew First LA to Pueto Vallarta and had several issues. Firstly leg room was the poorest I'd experienced in first class ever. Secondly the cabin was far too cold and no rugs are supplied. Thirdly several passengers were allowed to remain in a reclined seat position for landing a safety issue. Lunch offered no choice - the chicken wedge salad was inedible. Luggage took well over the 20 minutes to arrive on the carousel. I could go on but let's just say I won't be flying with them again.

Kona - Oakland First class. What an improvement. Leaving United in the dust Alaska offers good food good service and decent leg room on this sector. Individual meals instead of all at one time distinguish this excellent offering from United using the same aircraft and only one hard working flight attendant. Finally a major carrier steps up and offers good service to and from Hawaii.