Alaska Airlines

The level of Alaskan Airlines service is great. The flight to Portland was a small plane with no first class, but for such a short flight it was absolutely fine. The Portland to Maui sector was wonderful. The staff are the most attentive and helpful I have travelled with. The food was to a high standard with a few choices. The drinks were served on a regular basis and the chocolate snacks are great. The seating is comfortable with adequate leg room and I found the entertainment notebooks really easy to use and the content was current films and tv programmes. The service is wonderful!

When I rushed into the Boston airport wearing my ten-month-old son in a baby carrier and balancing a 55 pound anxious dog in an oversized crate on an unthinkably tiny luggage carrier (oh, Logan!) while my three-year-old clung to my thigh things were looking bleak. We were running late and I wanted to check in the dog while my husband dealt with the rest of the luggage, the rental, and a looming police officer. I was frazzled, but the Alaska Air staff spotted me right away and from then on our travel experience went smoothly. He really made sure that all the documents are checked as quick as possible and helped me take the dog crate through inspection. No one gave me any trouble with the dog, and we received a ticked assuring us that she was on the plane with us in the cargo. We found her safe and sound at our destination. All the while the staff member was entertaining and patient with my curious and slightly anxious daughter and assured me that he will take care that my husband gets on the plane in time as he was late returning the rental car, which he did. Everyone else working with Alaska Air was very courteous and attentive as well. Since we booked our seats late, we were not assigned to the same row, and with two small children this six hour flight could have turned very ugly if we were kept apart. The flight attendants took care of this issue right away and adjusted our seating so that we were in the same row (also thanks to two gracious gentlemen who agreed to switch their seats for us). The flight was long but comfortable, there was enough leg room even in the economy seats with snacks, drinks, and entertainment tablets making the long flight with tired kids tolerable. By the way the food was hot and delicious. Another nice touch came when we requested an entertainment tablet which was ten dollars per piece. The flight attendant noticed that my husband gave it to our daughter right away, so she gave him another one at no extra charge. No one harassed us when our kids were getting loud and impatient (which happened couple of times and ended very quickly, they are such good kids), and no one mentioned anything to me as I was nursing my little boy for most of the flight. I only have great things to say about the Alaska crew, they were so professional and compassionate. I know I would recommend this airline to any family.

After flying around the USA for the past month on numerous different airlines, I experienced no better inflight service than with Alaskan Airlines. From the moment I arrived at the gate to board and the plane trip itself their staff and cabin service was exceptional. They were extremely friendly and helpful making sure everyone was comfortable, happy and had everything they needed and wanted. I wish I had flown with Alaskan Airlines more on this trip.

Just returned from a quick five day jaunt to Eugene, OR, flying Alaska Airlines. Bumped up to First class both ways due to my Gold status and some luck as well. The flights were great, crews professional, clean planes, good food and on time both directions. I had the pleasure of sitting next to a WWII former fighter pilot whose son is a Captain with Alaska. He was quite a hit with the crew as he seemed to be well known. I enjoyed his company and he made the flight an unforgettable experience. Departing in a week or so to fly to Raleigh NC on the first ever Alaska Airlines flight to grace the Tarheel State.

Alaska Airlines staff has excellent customer service and are willing to help any way they can. They make flying easy. I flew to Mexico for my wedding and they gave us free drinks and food and a seat in first class. They accommodated my dress that I carried on the plane and made my stressful trip that less hectic. I recommended flying Alaska Airlines for any trip.

There have been numerous incidents with Alaska Airlines while my daughter has lived in Mammoth Lakes over the past 5 years. Today, Sept 15, 2015 my daughter, who had made her reservation weeks ago to fly down and go on vacation to a central coast beach town, got a text at 1 pm today notifying her that her flight had been cancelled. The next flight is tomorrow evening which would have her arriving at 7ish and we are due to be at our vacation destination tomorrow. If she took the offer for tomorrow we would be losing one nights hotel stay nonrefundable as there is a 48 hour deadline to cancel. She called Alaska Airlines to get her refund as now she has to drive down to LA by herself in order to make our plan work. She asked why the flight was cancelled, already knowing what they would say. Alaska Airlines go to phrase for cancelling flights is "mechanical problems" when the flight isn't full enough. Sure enough that is what she was told. I'm thinking really, there are 3 hours before the flight leaves LAX for Mammoth and there isn't a working plane available to be brought in? Well, of course there is nothing a passenger can do or say to change the "I don't really care about you" attitude that exists in this situation. It is really sad that this happens fairly often which proves to me that Alaska Airlines really doesn't care about this particular flight. I feel Alaska Airlines should perhaps not be flying in to Mammoth Lakes every day. If people knew there was a limited schedule at least they would know how to plan instead of last minute cancellations being frequent.

This Alaskan Airlines trip has been the worst travel experience by far. I was stuck at the airport for 9 hours because they kept pushing the flight back every hour until they finally canceled it and reconnected me through a Delta Air Lines flight that was 3 hours later. Had to spend the night in San Diego and the next day I was optimistic that I would get to my final destination without a problem but of course the second I got there they flight was delayed due to mechanical issues. Very annoying and took up a lot of my vacation time.

Two more great flights with Alaska Airlines. Vancouver to Seattle was fine, no service due to weather but the Seattle to Kona flight was really good. It was packed full, but the crew were wonderful. Friendly, professional and fun - what more could you ask for? The crew get you in the mood for the Islands! We left on time and arrived a bit early.

Alaska Airlines is the best, they provide complimentary drinks, including beer and wine. Service is offered a couple of times even on a short 1.5 hour flight. The flight attendants are friendly, courteous, and professional.

Usually I am more than pleased with my trips on Alaska Airlines. I am a Gold member and will be again for this next year. The trip from Atlanta to Seattle was delayed due to a mechanical issue, starboard engine. This was fixed and we were about two hours late departing ATL. We were rebooked in ATL prior to finally leaving. This delay caused me to miss Flight 119 from SEA to ANC. I was rebooked on Flight 121 which is a Combi 400 737. Arrived at almost 3am and my luggage did not. None of the Atlanta folks luggage made it to ANC. I spoke with the luggage person and she said it would be sent out later on in the morning. I accepted this, not happy but it does happen. I called the MVP Gold customer service folks today to inquire about a partial refund for my flight as it had no 1st Class. She spoke to the accounting department and said I will get an $80 credit. The bottom line here is a customer who was not pleased overall, especially in regards to finding out about travel segments, some being refundable and some not. Oh well, live and learn. Portions of my experience went very well. Some others, not so much. I have four more trips coming up by Christmas on Alaska. I hope they go better than this one.