Air New Zealand

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 717 reviews
6/10
4 star Skytrax Rating
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7/10

Air New Zealand customer review

(Australia)

SYD-AKL-LAX. Smooth flight from Sydney to Auckland. The flight was a little delayed in boarding at Sydney because the plane arrived late but still managed to keep me on schedule for my flight to LAX as I had a decent layover. Lunch served from SYD-AKL was actually pretty good and quite tasty for airplane food. Dinner served from AKL-LAX was not so good and took forever because I was at the very back of the plane. The service was ok but not amazing and some of the flight attendants were a bit cold. When boarding the plane I had no one on hand to assist me in storing my bag in the overhead compartment and I could have done with the assistance as I'm only 5'2". In-flight entertainment was good and had a large selection. Seating was comfy and had ample leg room. Overall I wouldn't mind flying with them again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air New Zealand customer review

(New Zealand)

AKL to HKG. 772. Midnight flight. Very strange that all cabin crews in economy class were all Asian males. Services were good nice and friendly. After the meal went straight to sleep. Have to say the seat was not bad at all. Managed to get some sleep. Landing was super.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air New Zealand customer review

(Canada)

Sydney to Auckland in Business. We had originally booked 'The Works' for the short hop over the Tasman but were offered 'One Up" to bid on an upgrade to Business Class. Our offer was accepted. This was the first time on Air New Zealand and we were suitably impressed with the service food and beverage offers. We didn't take advantage of lying on the lie flat beds as it was a day flight. The safety video was entertaining and we could see that many passengers watched it unlike on other airlines where they are ignored. The flight departed and arrived on time. The only criticism was boarding at Sydney. The departure lounge was packed and was adjacent to an A-380 flight departure. We had been in the ANZ lounge and on arrival at the gate (30 minutes before departure) the flight was already boarding and there was no visible Business Class priority lane. Boarding for all passengers appeared to be a bit of a dog's breakfast.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Air New Zealand customer review

(Australia)

First time with Air New Zealand on a short hop from Wellington to Auckland. Old B733 but well maintained and with comfortable seating. Loved the safety video. Smart looking crew very efficiently managed to serve a drink (coffee tea water) and a snack during this short domestic flight. Ground staff made me check-in my carry-on as it was 1 kg over the weight limit. Wish they would enforce this with all travellers as other passengers brought large pieces of luggage on board. Flight about double the price than Jetstar on same route and as a QF Platinum will give my business to Jetstar in the future. This one time NZ booking was done due to flight times as I needed to catch an international flight from Auckland.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Air New Zealand customer review

(United States)

Flew to London from Los Angeles round-trip on Air New Zealand and it was a wonderful experience. The attendants kept us fed and hydrated there was plenty to do on the in flight entertainment console I was reasonably comfortable in coach. I'd happily fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air New Zealand customer review

(New Zealand)

We travelled on flight 136 Wednesday 15 May BNE-AKL. We sat in row 55. On entering the cabin the temperature was cool and not long after takeoff the temperature dropped to 'very cold'. Other passengers were clearly noticing the same because there was a large request for blankets. On asking the flight attendant if the cabin temp could be turned up we were told "yes when we get down the back of the plane after serving the meals. We know its cold because everyone else has already told us". An hour and a half later it was still freezing. It only began to warm up half an hour out of Auckland. We have constantly supported AirNZ however this would be the worst flight we have had with the airline. One of our inflight entertainment screens wouldn't work and no headset was left at that seat. The cost of our seats covered the meal baggage and inflight entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air New Zealand customer review

(Australia)

Sydney-Auckland-Christchurch on 777-200 Business Premier and A320 on domestic leg. Lounge in Sydney very busy but as usual good selection off food and drink. Priority boarding was fast and efficient; Flight was excellent with great service from the crew. Have done Tasman sector a few times and food is the same great selection of high quality NZ wines. The 777-200 was showing signs of wear and tear. Staff service was friendly and was a great flight from Sydney. Auckland to Sydney was on a Tasman configured A320 lounge in Auckland was good with a good selection of breakfast and coffee from their Barista services. Flight was quick and was impressed that one crew member had remembered me from previous flights. Onetime and excellent service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air New Zealand customer review

(United Kingdom)

We booked a "flexi-plus" internal flight AKL-CHC with ANZ. Our international Emirates flight was late so we phoned from Sydney to say that we would miss it and would take a later flight. Although we had flexi-plus tickets "no service fees or fare difference will apply to flight changes made at the airport on the day of departure where changing to an earlier or later flight departing that day" they insisted we pay another £250.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
3/10

Air New Zealand customer review

(New Zealand)

I have flown with Air New Zealand for several years and have always found their service wonderful. That was not the case with my last flight to Hawaii. I felt like a number and some people received food and some did not. In my case my husband did and I didn't because of a new system of paying for food and even a drink of juice. For an international flight I think this is a terrible system which lead to a great deal of confusion and uncomfortableness for both the passengers and the flight crew. The different food services caused me to feel uncared for and undervalued as a customer.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air New Zealand customer review

(United Kingdom)

Flew Wellington-San Francisco (via Auckland). Bought the upgrade to premium economy and it was well worth it. The personal and friendly service was the best we have experienced. Cabin was immaculate everything worked the seats were comfortable and reasonably new.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes