Air New Zealand

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 849 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
na

Air New Zealand customer review

(New Zealand)

Air NZ uses a number of code share options in order to maximise the places that you can fly with the airline. This is fantastic option to increase the number of destinations that you can fly too. However after a recent experience I was disappointed to discover that some code share options with Air NZ have concealed conditions that are not in line with what you normally expect from an Air NZ flight. From the check in to the amount of baggage to the inflight entertainment - nothing in this case. Yes this is the Virgin Australia and Air NZ code share agreement. The Works is far from 'The Works' that you would receive on an Air NZ plane. Yes good bye unlimited drinks hello one drink. Good by movies hello you can rent one if you would like. I maybe misreading what the works means but to me that generally means everything not a limited sub-par arrangement that they currently have with Virgin. Additionally not being able to fly different classes from Wellington in very frustrating and frankly a missed opportunity for Air NZ.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air New Zealand customer review

(Australia)

I am a Qantas Platinum but decided to try something different. Flew Air New Zealand from Melbourne - Auckland and then Auckland - Los Angeles - both legs in business class. Had issue with bags as initially they refused to transfer them from one flight to another because they were separate tickets meaning I would have only 1 hour 50 minutes to go through NZ immigration/customs and then recheck for the LA flight. I was astounded and eventually they relented agreeing to do it making it clear that it was only because I was in business class. Cabin crew on both legs were great food was excellent. Disliked the herringbone window seat arrangements as made it hard to see out of the windows. My allocated seat was not available as it had malfunctioned so they had seated me in another next to the galley which I objected to. I was then moved to another seat but the gate agent did not tell me that this too was near a galley. Not impressed! The seat on the AKL-LAX leg was comfortable but just not up to scratch. If you wanted to lie flat you had get out of the seat and then it was folded down and a mattress put on top. This means you could not sit up easily during the night as to sit up the mattress had to be removed and the seat unfolded and returned to an upright or semi-reclined position. Kind of all or nothing! Lack of storage in seat area. Would I fly Air NZ again? Only if the price was right.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air New Zealand customer review

(Greece)

PPT-AKL- MEL (NZ41-overnight flight short layover at AKL followed by NZ123) July 11-12. Both flights on B777-300. PPT airport facilities and Business Class lounge basic AKL Business Class lounge fully stocked yet overcrowded. Flight PPT-MEL: aircraft in pristine condition full flat beds mattress duvet pillow amenity kit provided. Flight attendants explained in detail use of seat controls and provided a full turn-down service to each one of the passengers shortly after take-off. Humoristic and original safety instructions video. Breakfast was served some two hours before landing - adequate quantity good quality yet nothing impressive. Lavatories clean. Cabin crew very professional. Transtasman flight AKL-MEL: This service was not at the same standard as the previous. My seat - and several others - did not function at all flight attendant had to restart them. Cabin crew more distant restrained and not at the same professional level than in the previous flight. Food and beverages average. IFE system had plenty of choices. Arrived on time. One of my suitcases was partially damaged yet ANZ in MEL arranged for its free repair. In conclusion these flights were certainly not equal in quality : the PPT-AKL was a four-to-five stars service the AKL-MEL a three-to-four stars service leaving lots to be improved.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air New Zealand customer review

(New Zealand)

AKL to YVR (return). On both flights the food was average and only two meals not even a snack for Lunch prior to arriving in YVR. The plane was in need of a refit. The entertainment (systems) both choice and operation was rubbish system crashed jumped and skipped so I gave up. Second major item was the Gate staff at YVR. 4 of them and two only checked in the gold/priority customers leaving the other two to check in 300+ others. All in all not impressed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air New Zealand customer review

(New Zealand)

Consistently excellent. Staff always really genuinely friendly (or outstanding actors/actresses!). Food and wine good or excellent. Cuddle class is a revelation only used it once. Business fantastic but economy good too. Respond to e-mails very quickly phone support also good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air New Zealand customer review

(New Zealand)

Flew from Auckland to Nadi in late July on an A320. Flight left on time and arrived in Nadi earlier due to a tail wind. We had a works ticket which meant we got a meal which I was very impressed with. Never knew airline food could be so good. Flight attendants as always very friendly. My only complaint is the seating of this plane. It is very squashed and the seats seemed very uncomfortable. I had difficulty eating my meal as I was in the centre seat and just really had no room for my arms. The seat was so uncomfortable that I had a slight back ache in my lower back. A terrible plane really. Would avoid a A320 in the future if I could.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air New Zealand customer review

(New Zealand)

Flying home from Nadi to Auckland with a connecting flight to Kerikeri as we live in the Far North. On arrival at Nadi Airport we were told the plane had been upgraded from a 777 to a 747 which was the first clue to a problem as that is a much larger plane. Boarding time was 1.30pm and that came with the announcement to board so we waited at the appropriate gate and then everyone disappeared and then the announcement that there was going to be a delay. An hour delay as it turned out. Not sure why we were not told earlier about this as someone would have known but we weren't. At that time we knew we would miss our connecting flight which was the last one for that day. The steward on the plane came round to people with connecting flights to try to help us and he said that we should make it no problems and if not they could put us on a flight to Whangarei not sure how as there were none to Whangarei that day and there was no way of making that last flight as by the time you have collected your baggage (we were waiting for bags at precisely the time our connecting flight took off) and got through customs there was no chance. So we were put up for the night and booked on a flight the next day to Kerikeri but when we got to the airport the next day someone had decided to take us off that flight! The flight itself was good food was good although the drinks cart was way behind the food arriving. Staff were pleasant except for the false information and this plane had plenty of room. Air New Zealand is usually good to fly with and yes things can go wrong. But lack of communication and competence of some staff really made for a terrible end to a great holiday. I would say I would never fly them again but we don't have many choices in New Zealand and they are really the lesser of the other evils!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air New Zealand customer review

(United Kingdom)

MEL-WLG. Flight left on time and was 20 minutes shorter than planned. Seats were great and I had plenty of leg room (I am 6'5") I had an exit seat thinking there would be more but they were all the same on the A320. I was disappointed that I was not given a meal after paying for a full fare ticket and therefore had to purchase snacks (most of which had sold out already which is highly frustrating). Inflight entertainment was also not included this was $10 per movie which I thought was extremely overpriced! Luckily I put some things on my phone to watch. Some staff were friendly some not so. Free water/tea/coffee - but you get that on any airline. Overall happy but there could be improvements.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air New Zealand customer review

(Australia)

Recently had to be diverted from Queenstown to Christchurch due to extremely high winds trying to land in Queenstown. Once in Christchurch Air New Zealand staff were excellent they arranged and paid for accommodation the shuttle to get to the hotel and breakfast the following morning. They then notified us at our hotels about our flight that had been arranged the following day and then collected us all by shuttle to get us back to the airport on time. We had a smooth flight into Queenstown the following day. The situation was handled extremely well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Air New Zealand customer review

(New Zealand)

I flew HKG to AKL with Air NZ. Having flown Cathay Pacific on three long haul sectors I was looking forward to the flight. I was so disappointed and astounded how bad their business class product has become. Both the food and wine were not up to standard. The Airshow system was not working and the entertainment choices were very poor. The seats are not lie flat until you complete something akin to a military exercise to set up a bed with a mattress. Cost cutting measures are so evident as even the bread rolls look smaller and the hot face towels given to you look like they have been cut in half. The four flight stewards did their best but who on earth decided to dress them in tight waist coats and aprons? Other airlines I have flown provide a far better level of service at a lower fare and I will not be flying Air New Zealand again on their long haul sectors as I do not think they look after their business class passengers like other airlines. Their tenure as a 4 star airline must be looking very shaky indeed.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no