Air India

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1305 reviews
4/10
3 star Skytrax Rating
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2/10

"a very unpleasant trip"

(New Zealand)

Verified Review | Melbourne to Mumbai via Delhi. Would not fly Air India again. They lost all 3 of our bags and never offered us even a toothbrush to help us until it was found. Because we had no checked in baggage in which to stow my unopened duty free they took it from us. and although I emailed the airline they did not reply and it was never returned. Food was very ordinary especially for western travelers and stewardesses refused to help my grand daughter retrieve her overhead baggage which was at the back of the locker and she could not reach. A very unpleasant trip.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMEL to BOM via DEL
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"harassed by the airline"

(United Kingdom)

Verified Review | London to Delhi. I travel business class to India 6 to 8 times and started flying Air India from last year. I am now being harassed by the airline to verify my identity online, but the website link provided by AI does not allow me to do so and phone calls are no help. The meagre flying return air miles are suspended until the verification takes place. I tried to complain, but after filling in the extraordinarily long list of requirements on the website complaint form the submit button would not function. Utterly diabolical. Onboard service and food are abysmal and ground staff pretty awful too, without any real courtesy towards business class passengers spending thousands of pounds (on one flight they tried to downgrade me to economy class without explanation and only relented when I began to phone a Indian Union Cabinet Minister friend). There is no email to which one can write and the CMD is apparently completely unavailable. I am travelling BA tomorrow, having abandoned Air India which I flew out of a misguided desire to help India's national airline.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLHR to DEL
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"the flight was perfect"

(United Kingdom)

Verified Review | London to Ahmedabad return. I had not used Air India for nearly 8 years because of poor service previously but we booked this flight because it was a direct flight, and both legs of our journey could not have been better. The flight was perfect, the condition of the plane was excellent and the technology on board worked, the plane left on time and we arrived ahead of schedule. The cabin staff were brilliant and food was great. Even when I wanted to change my return flight date the telephone staff in India were very professional and really helpful.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to AMD
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a wonderful experience"

(Iceland)

Verified Review | Delhi to Lucknow with Air India - first time on domestic sectors and it was a wonderful experience. I have to say after trying European airlines and US carriers Air India is the best if comparing domestic travel. On this short flight we were given 2 sandwiches and cake and tea or coffee which was amazing given it was all complimentry on a 50 minute flight. Would definitely reccomend Air India.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDEL to LKO
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a wonderful flight"

(India)

Verified Review | Flew Air India frm Bhubaneswar to Varanasi and it was a wonderful flight. Crew were nice and took good care of passengers. Aircraft interiors were clean and well maintained. The flight was on time and it was surprising to see the change in the overall Air India experience.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBBI to VNS
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"flight was very comfortable"

(India)

Verified Review | This was my another great experience flying with Air India on Varanasi to Bhubaneswar route. The flight was very comfortable with cushioned seats covered in elegant red and golden colours. The cabin crew was friendly and the flight was on time. The best part of the flight was as usual the meals. Air India definitely serves the best indian meals in the skies. Overall a good expereince and would definately recommend. The Star Alliance membership definitely gives it a good hand to be tried to earn points and their international and regional connectivity.
AircraftA319
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVNS to BBI
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"no concept of business class priority boarding"

(United States)

One of the worst airlines I have flown. I was flying business class from Shanghai-Pudong to Bangalore seated in 1A. There is no concept of business class priority boarding (at least for this sector) and the prices was a mess. The food was not very good, and was extremely oily. When I converted my seat to a bed, there was a big hole in the back. The cabin crew however were nice and friendly and this was the only positive thing in the entire journey. Having flown with several other carriers such as Singapore, Emirates, Cathay Pacific, ANA, Lufthansa, Korean Air, I guess my expectations were high.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RoutePVG to BLR via DEL
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I love the service and food"

(Singapore)

Verified Review | Singapore to Delhi with Air India. I am a Singaporean and have travelled on many flights / airlines. As I visit India frequently, I started using Air India for all sectors. I love the service and food. In Biz class the seat can be flat so it is easier to have a good night's sleep. Crew are good and helpful. I am now planning to try their service from Singapore to Paris. A few months ago I was in Kochin for a funeral. On my return I was so tired, the ground staff at counter helped me right to the lounge. I did not use the inflight wifi so I cannot comment.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteSIN to DEL
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"Overall, better than expected"

(Australia)

Verified Review | London Heathrow to Bangkok via New Delhi. Check-in was seamless, take off was late but arrived almost on time. Staff were helpful on Heathrow to Delhi, though not that smiley. Delhi to Bangkok the staff were rather abrupt. Food was reasonable, though breakfast a bit sparse. Drinks offered twice throughout the first flight, though flight was overnight so that may have been why. Water was offered frequently though first half of flight then vanished (again, was overnight flight). Seats were basic, and no amenities kit offered. Blanket was warm, and cabin temp was generally good. Bathroom basic, floor got a bit wet as first flight progressed. Liked the hand cream in the bathroom. As for entertainment - a large selection of Indian fare, and a handful of up-to-date films mixed in with classics. I watched Me Before You and When Harry Met Sally. Unfortunately my headphones stopped working a few hours before landing. I encountered two sets of broken headphones on my connecting flight. Overall - better than expected. Flight was only 230GBP (connecting to Bangkok), so good value.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to BKK via DEL
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"All together good experience"

(India)

Verified Review | Chandigarh to Vadodara via Delhi. Very happy with the Air India service, it was unexpected as I travelled first time with the Air India. Special attention provided by flight attendants as I was travelling with small baby. First time I herd anybody on flight demonstrating how to take care of baby during any emergency point, if any. Provided with seat with extra oxygen mask. Food served was hot. The flight attendants were good at their work. All together good experience. Hope same always, may be more better.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIXC to BDQ via DEL
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes