Air France

CDG-RUH-CDG 7 hours flight from Paris to Riyadh. Departure and landing was on time however a minor incident happened in Riyadh where the plane was kept on the taxiway for about 20 mins because it had nowhere to park. Crew friendly and helpful. Very clean cabin with good food - CDG-RUH breakfast and RUH-CDG dinner. Alcoholic beverages weren't served when we where in Saudi airspace but once we left it I enjoyed a nice glass of champagne. Good experience highly recommended.

LHR to Jo'burg and back via Paris in Jan 2014. Full flight CDG to Jo'burg but very good service food films. Return less busy and had 3 seats to myself which was great overnight on a long flight.. Connections each way at CDG very smooth and in same terminal which helped. Last flew with Air France on business from Sanaa to Paris quite a long time back and although in 1st class was not impressed. Much improved airline on the basis of these last 4 flights.

We recently flew from Detroit to Paris on Air France. Seats were crammed into spaces and not lined up evenly! Absolutely no room to move and when the person in front of us reclined they were in our laps! To get out of our seats we had to climb over arm rests because there was absolutely no leg room. I am a small person so you can imagine how uncomfortable this had to be for a larger person. I will never fly this airline again! No room to breathe horrible food miserable trip!

GIG (Rio de Janeiro)-CDG-BCN. A poor flight from the beginning to the end. My luggage was 4kgs overweight at check-in. In order to avoid charges AF agent proposed me to purchase a hand cabin luggage at the airport and carry it with me in cabin. So did I. Luggage went through general security check however at the boarding gate I was asked to check it in without explanation. Equipment was a grotty A330-200 very reduced pitch IFE was not working cabin crew were incredibly rude and Chef de Cabine was behaving like a jail keeper. Food was inedible with very small portions toilets were dirty and smelly with no soap available. Arrival at CDG: dirty airport rude police agents absent ground staff. CDG-BCN was delayed without explanation and to end the bad dream second piece of luggage (hand cabin bag) did not fly to BCN and was kept at GIG. Needless to say never again with Air France KLM nor any SkyTeam member (by far the worst alliance all around the world).

I travelled in Premium Economy from Toronto to New Delhi on February 24 2014 and returned on March 8 2014. Seats were very uncomfortable - no recline. Food was the same as in Economy Class. You have to travel back to the aircraft for toilet with the Economy Class passengers. No airport lounge access. Had to pay $55 at the Paris airport for lounge access. Lounge was good.

Paid for exit row seats on flight from Paris to Toronto reserved 4 months in advance as I am 6ft 5 in tall and need extra leg room. They oversold exit row seats and provided only one of the two exit row seats purchased (me and spouse) then like pulling teeth to get them to look at it and they refused to compensate the $70 for the exit row seat on the basis that we got a seat even if it was not exit row and even though we were seated in separate rows. Unbelievable customer service especially when all along they agreed on all the facts above.

Flight AF165 BKK-CDG on March 9. B777-300 plane was full big disappointment is the service during the flight better said no service. After take off lunch served food ok for economy cheap sour wine came with the food. After that for about 9 hours no service from PNC they kept snacks and drinks in the rear and front galley but how can passengers get out from the middle seat. 1 hour prior to landing there was a small food service again.

I have flown Air France on my return trip from GRU-CDG-TXL. The check-in GRU was very chaotic but the positive aspect was that I was upgraded to Premium Economy which is better on an almost 12 hour flight. The AVOD on the B777-300 was quite outdated but the service was amazing and extremely nice. Everyone spoke Portuguese which was great for me. The food was very good. The seat comfort was worse than on KLM. The transfer in CDG was a breeze even though I had a 40 minute connection. The flight to TXL was uneventful and had the service was just professional. I would recommend to fly on Air France.

BKK-CDG 6 March 2014 on a 777-300. After having years of good experiences flying on Air France this was a huge disappointment. The seat pitch is ridiculously tight 22" at best. I'm 194 cm tall. It was excruciating for a 12 hour flight. When the person in front me reclined immediately upon boarding my knees were crushed. The catering service was also completely inadequate. The first meal was served within 45 minutes after departure no drinks service beforehand. Instead a tiny bottle of cheap red wine came included on the meal tray. (It appears that the days of receiving Champagne even in economy are long gone.) The food itself was okay but there wasn't much of it. There was no food or drinks service for another 9 hours until a small meal was served just before landing by which time I was extremely hungry. This was a daytime flight which made the lack of service especially hard to fathom. There are drinks and snacks in the galley during the flight but I could not get out of my seat as I was boxed in the window seat by two people who did not did leave their seats for the entire flight and there was no room to get out. Their 777-300 aircraft has a 3-4-3 layout so the odds of finding yourself boxed into one of these tiny seats are quite high. Given the premium that AF charges on this route I will be much more likely to fly one of their Asian or Middle Eastern competitors in the future if this is how cut-rate their service is going to be moving forward. When disembarking from the flight I noticed that their premium economy and business class sections also appeared to be very cramped on this aircraft. I'm very disappointed with Air France and I am probably unlikely to go out of my way to maintain Flying Blue Elite status in the future.

TXL-CDG-LAX. Both flights on time CDG-LAX on A380 special meal request honored good IFE clean cabin that was maintained during the flight most staff courteous and helpful. Wheelchair assistance requested for both CDG and LAX upon arrival in CDG none was available so my accompanying passenger had to walk the long distance between CDG Terminals 2F and 2L by herself. Somewhat compensated by security staff letting us use the Priority line for passport control and boarding. CDG-LAX: Usually after the meal service the majority of the cabin staff would go to their rest area and the cabin would be darkened. Well not on Air France. Before disappearing the cabin crew left a few trolleys loaded with snacks and drinks in the aft galley so that area turned into the most popular spot on the plane. My seat was in row 45 immoderately after the galley bulkhead so I was pulled into the bar action. At one time I counted about 25 people crammed into the galley area. There were several groups of 3-4 people each who just hung out for what seemed hours kept drinking alcohol and were becoming louder and louder. As all the lights in the galley were left on and as the curtain was open all the time due to the high passenger traffic the entire aft cabin was brightly illuminated and rendered the otherwise great concept of mood lighting completely useless. The economy class purser arrived shortly thereafter and listened to my complaint and then explained that it was airline policy not to provide beverages and snack runs between the meals as most airlines do but to keep the galley fully opened to the passengers for self-service. The party went on for the next 5 hours until the FA's were back and the second meal/beverage service was started. All in all this was a very unpleasant experience showing the complete lack of effort from the FAs and the pursers to rectify a situation in which a passenger was being inconvenienced. My recommendation: if you want to sleep on the AF 380 stay clear of the aft main deck cabin (rows 45 and up).