Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1345 reviews
5/10
4 star Skytrax Rating
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5/10

Air France customer review

(United Kingdom)

ABZ-CDG-BKK (Round-Trip): ABZ-CDG Travelled 12th February early morning flight. Departed 15 mins late. No breakfast served. Just coffee or tea for a 2 hours flight. Quite pathetic honestly! 5 hrs layover at CDG since I am a flying blue petroleum - I would be able to use Business (Crown) lounge in Schiphol but not in CDG. Again pathetic! I believe since they are now like one company - they should offer the same standard service. Instead I was offered a 30 euros voucher for meal. CDG-BKK mostly full as it was a high-season over the far east. Lunch was served. Not much to praise about really. Small portion. Limitation of beer. I could not believe this! Nothing was served for the next 10 hrs beside cheap-looking sandwich and help-yourself drinks. The newly design thin-cushion seat is just terrible. Could not imagine how bigger person could tolerate that long! "Breakfast" was served an hour before landing - I would not call it breakfast myself. Return leg pretty much the same. Cheap sour wine. I asked for one more bread roll could not believe that it was turned down. Return flight from CDG-ABZ was a bit more cheerful with sandwich and drink offered for an evening flight. It was my first time with AF and probably the last.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air France customer review

(United Kingdom)

My flight was AF188 from Paris Charles de Gaulle to Hong Kong on the 10th march 2014. The plane took off and landed on time the service was good flight attendants were polite and professional. I travel a lot and the food on economy was much better than others airlines. I will definitely fly again with Air France and I recommend it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Air France customer review

(Singapore)

My flight AF 55 from Washington to Paris on March 24 was cancelled on March 23 without explanation. The proposed replacement flight AF 4033 was also cancelled. I am left without knowing what to do with my hotel extension as I write this review on March 24 at 12.53 pm. My hotel check out is 13.30 and I have no news from Air France. I have decided to book another flight not knowing how much refund I will get. This is a very bad treatment of customers. On a previous same flight couple years back I was asked to take Economy with a Business Class ticket because the flight was overbooked.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air France customer review

(France)

Flying from Paris to Singapore multiple times a year. Price of the ticket is marginally below Singapore Airlines but service and seat are much worse. Food is average - similar to Delta or US Airways and staff do the minimum that is required. It is hard to get a drink in between services ask for information or anything else than simply telling which drink we want and which main dish we want. Airline is surprisingly weak.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air France customer review

(United Kingdom)

Flew Heathrow to Washington via Paris CDG. Flight from London to Paris departed early and the croissant and drinks service was perfectly acceptable for this short flight. Crew attentive but the aircraft did have old style thick seats rather then the thin seats found on Lufthansa etc. Flight from Paris to Washington on 777-300ER departed late seat pitch was tight fine for me but could be uncomfortable for a taller person. Seat back TV on demand but screen was very small and choices not extensive. Meal was edible but contained no vegetables. Overall very average and there are far better ways to cross the Atlantic good job their economy is being refurbished later this year.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air France customer review

(France)

CDG-RUH-CDG 7 hours flight from Paris to Riyadh. Departure and landing was on time however a minor incident happened in Riyadh where the plane was kept on the taxiway for about 20 mins because it had nowhere to park. Crew friendly and helpful. Very clean cabin with good food - CDG-RUH breakfast and RUH-CDG dinner. Alcoholic beverages weren't served when we where in Saudi airspace but once we left it I enjoyed a nice glass of champagne. Good experience highly recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air France customer review

(United Kingdom)

LHR to Jo'burg and back via Paris in Jan 2014. Full flight CDG to Jo'burg but very good service food films. Return less busy and had 3 seats to myself which was great overnight on a long flight.. Connections each way at CDG very smooth and in same terminal which helped. Last flew with Air France on business from Sanaa to Paris quite a long time back and although in 1st class was not impressed. Much improved airline on the basis of these last 4 flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air France customer review

(United States)

We recently flew from Detroit to Paris on Air France. Seats were crammed into spaces and not lined up evenly! Absolutely no room to move and when the person in front of us reclined they were in our laps! To get out of our seats we had to climb over arm rests because there was absolutely no leg room. I am a small person so you can imagine how uncomfortable this had to be for a larger person. I will never fly this airline again! No room to breathe horrible food miserable trip!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air France customer review

(United Arab Emirates)

GIG (Rio de Janeiro)-CDG-BCN. A poor flight from the beginning to the end. My luggage was 4kgs overweight at check-in. In order to avoid charges AF agent proposed me to purchase a hand cabin luggage at the airport and carry it with me in cabin. So did I. Luggage went through general security check however at the boarding gate I was asked to check it in without explanation. Equipment was a grotty A330-200 very reduced pitch IFE was not working cabin crew were incredibly rude and Chef de Cabine was behaving like a jail keeper. Food was inedible with very small portions toilets were dirty and smelly with no soap available. Arrival at CDG: dirty airport rude police agents absent ground staff. CDG-BCN was delayed without explanation and to end the bad dream second piece of luggage (hand cabin bag) did not fly to BCN and was kept at GIG. Needless to say never again with Air France KLM nor any SkyTeam member (by far the worst alliance all around the world).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Air France customer review

(Canada)

I travelled in Premium Economy from Toronto to New Delhi on February 24 2014 and returned on March 8 2014. Seats were very uncomfortable - no recline. Food was the same as in Economy Class. You have to travel back to the aircraft for toilet with the Economy Class passengers. No airport lounge access. Had to pay $55 at the Paris airport for lounge access. Lounge was good.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no