Air France

August 9th CDG-YUL on an older B747/400. This review is actually a continuation of my journey from CGK-SIN-CDG submitted in my earlier review. I am submitting this review separately due to the largely different journey experience. Once we boarded our flight we were told that our flight would be delayed due to a surprise inspection from the French Civil Aviation Authority. We were initially told the departure would be delayed by an hour. This was followed by an announcement that the inspection uncovered a technical problem and that we would have to deplane and change aircraft. We received meal vouchers to tide us over. We eventually departed 4 hours late for Montreal but were all glad to be finally on our way. Once on board I was approached by the flight attendant and asked to confirm that I had ordered a special meal. I was looking forward to my Indian meal especially since the meal from the previous flight from SIN had been so good. Instead I received a meal of "Alaskan Pollack With A Leek Cream Sauce" which had nothing to do with Indian food. When I mentioned this to the flight attendant her response was merely to say that she was also surprised to see this meal served as an Indian meal. After having eaten the presented meal the same flight attendant returned to me and asked me if I was satisfied with my meal. I politely answered that I wasn't satisfied because it wasn't what I ordered and expected. On the same flight I encountered a flight attendant with completely an opposite attitude who was very helpful in supplying me with ice packs to keep my insulin chilled since they were forbidden from storing my insulin in their on board chillers. This is probably why many passengers speak highly of Asian airline flight crews and often express positive comments about Asian service standards and service attitude. When was the last time a North American or European based airline won the Skytrax cabin crew of the year award?

First and last flight I will take with them. Had flown London-Havana via Amsterdam with no problem with KLM. Return flight with AF - not so. Firstly flight to Paris was cancelled. Received a text about 16 hrs before flight despite them knowing 3 days in advance. Eventually another plane was chartered via Air Caraibes. We ended up leaving 3 hrs later and arriving in CDG after we were originally due to be in London. In Cuba we were told (rudely) we had been booked onto a flight with BA that was leaving at 9pm meaning we arrived in London 9 hrs after we were due to be there with a 7 hr wait in CDG. Told to get boarding pass from AF desk in Paris. Got there to find 4 staff going at snails pace (again rudely) whilst 300 irate and upset passengers waited to get their ongoing passes. We were almost at the front yet waited 70 mins to be told we had to go to the BA desk 2 terminals away. They didn't actually speak to me by the way preferring to speak to my husband. Got to the BA desk who after trying to get a pass for 2 hrs said AF needed to release the booking. My husband ran back and forth between terminals 2a and 2e 3 times before AF would listen to him and eventually conceded that it was their fault. Did we get any apology? No. I will never fly with them again.

Flight AF0503 and AF0508 13-19 Feb. CAI to CDG departure and arrival on time friendly crew clean aircraft but the food was not nice at all.

Flew CDG-GRU and back. Both flights were very nice some turbulence but nothing too bad crew very attentive and friendly. Food was also very good (they served dinner and breakfast on both flights) and drinks were available throughout the whole flight. For the money I paid I got great value. Neither flight was delayed it took off and landed on time. I will definitely fly Air France again especially to Brazil.

Did a business flight on the route from New Delhi to Paris: AF 225 seat 5K. Great experience staff very friendly and smiling all the time. Good food but small screen for in-flight entertainment.

Review about a flight in Business Class Paris-Tokyo. Old Business Class cabin: noisy and not comfortable. Dirty even at the beginning of the flight. Poor service: no attention to passengers and no smiles. Average entertainment system with too many bad second class French movies.

My family including my 3 year old daughter had a flight from Paris Charles de Gaulle airport to Manchester which we had booked 8 months previous. We were unable to carry out an online check in before taking flight due to poor wifi signal at our holiday destination so arrived at check in 3 hours before our flight was due to leave to give us plenty of time. When we checked in we were told the flight was already full and we were placed on stand by. After waiting at gate for everyone else to board we were informed that only two seats were available and we could split up if we wanted or stay as a group of 3 on the next flight to Manchester. We decided to stay as a family - we went to the customer service desk only to be told that the next flight was completely full. After spending an hour at the desk with a very bored and upset young child we were informed that the only flight we could take that day was to Birmingham over 90 miles away from Manchester where our car was parked. After 11 hours in the airport we departed - on arrival to Birmingham we then had to organise transportation at considerable cost to ourselves to Manchester to collect our car. Safe to say I will never fly with Air France again and I will never recommend them to anyone else as there customer service was appalling.

Flying on A380 from CDG to SFO on the upper deck in the smaller section with only 5 rows I again enjoyed the excellent food quality and wine selection. The crew was also exceptionally friendly so that the overall experience was quite pleasant. If the seats get replaced to flat beds then there will be very little to complain. The only thing that could may be improved is the selection of new movies.

I flew Air France with six different legs of a European trip in August. Each time we flew into CDG. Fabulous employees. But not one departure left on time. Departures varied from 20 minutes delayed to over an hour. Missed one connection due to this and twice my daughter's wheelchair was lost and finally located again but we were always last leaving plane. Our luggage was lost for one and a half days on our first leg of trip (CDG to Manchester UK) because the flight left Boston so late we were connected to a smaller regional aircraft due to arriving late in CDG thus missing the scheduled Air France flight. In Boston we were told to get our boarding passes for the flight to UK in Paris. In Paris they asked for our boarding passes and it took over an hour to resolve that we were told to get them in Paris and that was the first leg of our disappointing trip. Again wonderful staff but it seems one airport location does not communicate well to another location which then uses up a lot of time at help desks at each airport trying to resolve the issues. The only time our delay was acknowledged was on our last leg of trip back to Boston - this left 20 minutes late which wasn't too bad but we sat on tarmac in Boston without much information for over an hour. The next day we got an e-mail from Air France apologizing for that. But the other five legs of the trip also were with problems. I would not fly Air France again unless I really had no other option unfortunately.

I had a connecting flight from London to Bangkok via Paris CDG. I want to review my long-haul flight. First it was 2 hours delay and I missed my next flight to Denpasar. Passengers didn't receive any free food/drinks while waiting for the aircraft to be ready. Paris CDG terminal 2E had serious problems with their toilets. 2 or 3 male's toilets had been flooded. I was lucky enough to select a seat at the back and I had the whole row to my disposal. However all monitors in the row was dirty from a previous flight. Window glass was dirty. Flight attendants were attentive and smiling. However they provided service twice during 11 hour flight: dinner and breakfast. No drinks offered after dinner. Trays with soft drinks (no wine no beer) had been placed nearby kitchen and staff were lounging in their area. I'm always travelling between Asia and Europe and I booked combined ticket from Bangkok to London by KLM and London to Bangkok by Air France. What a difference! Fantastic KLM staff great food fair drinks and cold drinks served every hour during the night flight. Not on Air France flight. Would I choose them again for long-haul flight. I would avoid them.