Air France

My flight was from Atlanta to CDG-Paris on Saturday Oct 11th. I will avoid this airline in the future due to the following: 1) No special meal option-no gluten free vegetarian peanut allergy diabetic etc. meals available 2) Lazy unfriendly flight attendants. Every time there was a tiny bit of minor turbulence they flipped the seat belt light and plopped in the flight attendant seat strapped in and took a break. This happened frequently. I sat near the galley and saw them eating ice cream cake feet propped up. I don't think they ever offered water or any types of beverage during the flight. Completely awful staff. 3) Plane was ragged looking and my TV did not function properly. FA said there was nothing he could do. Did not give one care about it.

For the very first time I flew from JFK to CDG in business class. The cabin had been newly remodelled and it was great. It was the first time that comfort was competing with the companies from the gulf area. It was a piece of luck for most 777 have not been remodeled yet. Staff food drinks entertainment everything was perfect. I just pity all those who pay the same amount but do not have the same comfort.

I flew CDG-JFK on October 15th on AF008 and flew back on October 16th on AF009. The plane a B777-200ER had the new business class configuration (1-2-1). This new business class is comparable to the very best standards. The seat is comfortable in any position. The IFE is nice with a wide screen and a lot of selection. On these two flights the cabin crew was very professional and friendly too. The food was very good westbound so-so eastbound. Wine selection just OK for a French airline. Compare to the current (and very poor) business class what a change!

Not-so-premium: shabby equipment poor food uncomfortable seat. I flew Premium Economy from CDG to JFK on the return trip from France. I expected an upgraded level of service equal to or greater than Economy Comfort on Delta. The hard shell seat was extremely uncomfortable and the "recline" (more a sliding function) did not work. Entertainment options were limited and dated. The food was exactly the same as economy - a mush of potatoes and vegetables with a side of chicken in cheese sauce. The only difference was the addition of an unappetizing brown pate. The second meal service was a stale roll and some yoghurt. The price is outrageous for the level of service offered. I hope Air France will entirely rethink this class of service.

I was supposed to fly Air France from Frankfurt to Paris on September 20th 2014. However it was canceled due to a strike. I was re-booked on Luxair but I missed connection due the fact connections were too close. I was re- booked on a Lufthansa flight which left on time. On my return flight to Frankfurt Air France was operating once again but the service left a lot to the imagination. Most depressing thing about Air France was the fact they serve their customers instant coffee which they prepared in front of you. You would expect instant coffee from a non-coffee culture such Thailand. Air France can keep their cold croissant instant coffee and frigid staff.

Flew AF from YUL to Paris on 777-300! Service was ok nothing exceptional food was below expectations both ways! The nice touch was the little bottle of Porto. Entertainment system was good going but old and bad coming back. I chose Air France rather than Air Canada because their service is suppose to be exceptional.

JFK-CDG-VIE. The AF Prem Econ seats are as described elsewhere uncomfortable. They weren't designed for sleep. Our return flight from CDG to JFK was on an Airbus 380. I moved us to the front 2 seats at the emergency exit and we had plenty of room. The toilet kit and 'coronet' were appreciated as well as the wine and cognac. The food was nothing great. I tried to purchase upgraded meals for our return flight but the AF website never seemed to get me there. Check-in was always expedited. All the AF personnel we encountered were friendly and professional.

I have been travelling with this airline mainly for business purpose and many times in business class. Am I expecting too much when I compare with their magazines and the image they try to carry? All in all I have never been happily surprised by nice new features that modern airlines may offer. Rather it is always more or less the same and in term of seat comfort in business class it clearly lags behind most of its serious competitor. Food is generally good but it can also be sometimes frankly disgusting (when you fly to Paris from a foreign country). Service is fine but seemingly very disorganised between boarding and take-off (flight attendants running in all directions back and forth with no apparent co-ordination - when are going to actually optimize their movements inside the very narrow pathways?). A nice old lady with old worn furniture and faded recipe the actual image of this airline.

3rd Sept flight AF185. Last year we travelled with Air France to Paris from Melbourne and as experience and price were good we did again this month. I do not understand the criticisms of this airline. Both our experiences have been excellent. Yes the seats are not lie flat but they were particularly comfortable for sitting. The crew on both occasions were extremely friendly and attentive the food and wine was of a high standard and entertainment had plenty of choices. We think this is very good value for money and will continue to fly Air France when we can.

Aug 8th CGK-SIN-CDG on B777/300. Was flying home on an awards ticket in economy class. One set of crew from CGK- SIN and another set of crew from SIN-CDG. In spite of flying in economy class and on an awards ticket the chief flight attendant on the CGK-SIN sector personally greeted me. This was as a result of my elite plus Sky Team Alliance status. I enjoy Indian food and had ordered an Indian meal for both sectors knowing from past experience that I would get a very good Indian meal ex. SIN. I was not disappointed with the butter chicken. Leg room was minimal and seat comfort was barely adequate for the 13 hour flight. Cabin crew were professional. In-flight entertainment was adequate but poor when compared to other 4 star airlines. Flights departed and arrived on time throughout the journey.