Air France

Flew from Newcastle to Paris extremely large passenger took over most of my seat as flight was full no alternative but to endure. Baggage never reached connecting flight and was missing for five days which was half of my holiday. Never again will I fly with Air France.

Took flight 83 from San Francisco to Paris. One of the worst 11 hour flights ever. Got to my seat to find all of the electronics did not work. Notified staff before takeoff. There seemed to be some power to the electronics yet nothing worked. No light no music no monitor not even the attendant call button. I was told they could somehow reboot the system associated with my seat shortly after takeoff. After a couple attempts to reboot and two hours trying to get the crew's focus on the matter I was finally told that they would not be able to get the electronics of my seat working. They offered me magazines which is completely useless considering they dim the cabin lights and I had no light of my own which worked. So I got to sit in the dark and 11 hours of flight going out of my mind with boredom. What makes it worse is knowing that this airline would not have known that my electrionoc were not functioning properly before the flight boarded. Not only did it limit me on my ability to view the safety video before the flight started but it also brings into question why the systems did not work in the first place. The plane seemed fairly new and if the problems associated my electronics was not a simple rebooting of my system according to the crew then what was it that cause all of the systems around my seat to fail?

LHR-CDG-LYS. Got assigned seat 3A in Premium Eco on LHR-CDG leg which is always nice and seems to happen to me quite often on this route. It doesn't make much of a difference on such a short flight - even though you do get better food - but sitting at the front of the aircraft makes the boarding/ disembarking process a breeze. Transfer between to 2E and 2F at CDG can be a bit of a hassle but both terminals are new and relatively easy to navigate. Nothing exceptional on CDG-LYS leg but an overall pleasant experience.

HKG-CDG Flight 185. FA's were particularly friendly and helpful. Food and drinks were high standard as usual. Main issues: seat was comfortable enough but lacks the essential for a business class seat: horizontal lie-flat. More privacy would be appreciated as well and there is not enough personal storage room. The cabin was brand new and features the new 2-2-2 seats plan far more pleasant than the 777 2-3-2 configuration. Use of the inflight entertainment system is not really easy and it takes time to navigate through categories and pick a movie. Options are nonetheless plentiful with a good selection of English and French-speaking blockbusters. The Qantas lounge in HKG is definitely not up to the usual AF service in the company lounges around the world. AF should definitely find another partner to accommodate its priority passengers. Overall a very smooth flight which got AF back into my favorite airlines list.

Recently flew LHR to CCS (via CDG) on Air France - Business Class. Seat reservations made at time of booking had been changed when I checked in online 24 hours before the flights. No explanation offered. I found seat 2A on outbound leg much more comfortable than seat 4E on return leg. Although on a 10 hour flight with a leading European Airline one would expect a flat bed AF do not offer this on the Paris / Caracas route. On the way out my baggage missed the connection in Paris and it took more than 2 days for AF to get it to me. No apology no explanation no keeping me informed. On way back delay of over three hours. Air France Business Class lounge in Caracas is atrocious worst I have seen. IFE did not work for the first 90 minutes of the flight despite the valiant efforts of the Purser.

LAX-CDG. After reading so many bad reviews for the AF Premium Economy product I was eager to try it out for myself. If you are like me the thing you hate most about economy is having the person in front of you recline all the way in your lap for the duration of an 11 hour flight. So with that said having shell style seats is very exciting even if they don't recline in the traditional sense. Upon entering the A380 PE economy cabin I could tell right away I would enjoy the experience. The dedicated cabin is small and cozy and the seat itself has tons of room compared to any economy seat. Do not listen to the reviews on here that say the seats are cramped because it's just not true. I have long gangley legs and I could stretch them all the way out to the foot rest under the seat in front of me. It's basically a mini business class seat and compared to other premium economy products out there that cost twice as much (Virgin Atlantic) it is well worth the price of admission. I feel like a lot of the negativity comes from people who expect business class for the extra money they are paying even though it's a quarter of the price. The food is nothing special and I agree that the bottom portion of the seat could use some extra padding. Service was great and the stewards came immediately after pushing the call button. As for the non traditional recline of the seat I found it more comfortable then the normal seat back legs sitting position of economy. The trick is to make sure you extend the calf rest and foot rest so your body is being supported in the diagonal position. Again I feel like other fliers are either use to their economy habitat and or expect lay flat seats that they didn't pay for. As I said before not having the person in front of you laying in your lap the entire flight is heaven on earth which is still a problem on many PE products. Please take it from me a rational realistic aviation aficionado. I speak the truth in all my reviews and would not hesitate to let you know my dissatisfaction if there were any.

ORY-PTP - I took Air France for my journey to the French Caribbean island of Guadeloupe. The flight a Boeing 777-300ER was on time clean and very comfortable the crew was very welcoming and friendly. The meal was excellent (I have chosen Air France special meal "Lenotre") and the entertainment very rich - with French and international programmes. This 8 hour flight was a great experience!

August 29 from São Paulo to Paris. Boeing 777-300 - (F-GSQI). Ticket was purchased directly on the website on May 2. However seat assignment was not permitted as long as the passenger makes the check in online 30 hours prior the departure. I definitely can't say that I agree with such procedure but it's a way to force passengers to do their own check in. Online check-in went fine but I was previously informed by the AF reservation agent that all seats would be available once the system was charged but definitely this was untrue. Anyhow I got seats together for myself and my parents. Once onboard the aircraft was with an issue with the air-conditioning system. So the plane was hot just like a sauna. Only when the main door was closed and the engines started working fortunately we got fresh air. Flight was completely full. As soon as we took off crew started the inflight service. Eyeshade and earphones were personally distributed which was a nice touch. Right after welcome drink which included champagne and a small bag of salty snacks were offered. My vegetarian option was delivered but the main dish was cold. During the flight drinks ice cream and small sandwiches were available in both galleys. Prior to our arrival hot breakfast was served. At the carousel our baggage took a life to be delivered.

CDG-Miami (round trip). On CDG-MIA flight we had a lovely staff who seemed happy to serve passengers. In return the crew seemed so tired. Some didn't say a word to passengers and others yawned. Air France product has fallen a lot in recent years and it's sad to see such a different quality between the 2 flights.

CDG-MIA. Cabin staff during almost an 10 hours flight appeared 2 times. Snacks during flight are boring and only available in 1 pantry in the economy class on a A380. Toilets looked horrible and we're not cleaned. Seats are old and in our row of 3 2 had technical problems. Overall value for money as flying Air France is cheap however I would not consider to buy a ticket at a regular fare.