Air France

CDG-BOG. If you want to travel as it was in 2000's choose Air France in economy class A340. The cabin has more than ten years IFE screen is smaller than a hand very poor definition flight attendants do strict minimum not a very agreeable flight. If you need to fly to Bogota from Europe I'd prefer to fly with Avianca Lufthansa Iberia or American!

I took a flight from Paris to Tokyo Narita on 777-300. Usually I took this route on economy or premier economy but this time I upgraded myself using mileage So my expectation was high. But it was very disappointing to see the quality of food and wine as well as maintenance of business class seats. Foods were not interesting and wine was simply cheap. I do not expect much in air but I did not feel that I was entertained. Seat was not functioning well and entertainment was extremely limited. It seems that AF lost interest in attracting good customers on this route. I would suggest staying in economy or taking another carrier's business class such as JAL or ANA.

Air France AF681 on March 23 2015 from Atlanta to Paris was extremely harsh on me while I was traveling alone with my 13-month old son. They took away the stroller before I entered the flight and promised to give me a replacement at Paris. They gave no reason why my own stroller would not be given back to me and will directly be sent to New Delhi - my final destination. I had bought this stroller specifically as per Air France requirements/size limit. In Paris CDG airport they initially said they will give me a stroller at baggage claim (that makes no sense as I was not collecting my baggage). Then they said it will be given after I walk down to the next entry point. Finally they said they will give it at the boarding and I said that I will not need it at that moment. Carrying my son in one hand I had to manage my backpack and two more pieces of carry on baggage and had to take numerous stops before I reached the next flight. Not to mention I had to go through the security check too. Had my parents not met me in Paris CDG airport mid-way to join me on the next flight I would have missed the connecting flight that I had to catch within about an hour. Even in AF681 flight there were no attendants to help me to even mix the formula milk for my son and my co-passenger helped me. Website mentions about kid's meal that I had ordered beforehand only to find out that this will not suit my baby. I had to order baby meal (which is basically milk) but no one mentioned that when I pre-ordered meals over the phone before my travel.

Premium Economy (PE) CDG-Beijing-CDG return. B777-200ER outbound B777-300ER return. PE seat is wider (9 across compared to 10 in economy) but has barely any recline and is very uncomfortable for a long distance flight. Food service was truly awful: the food is standard economy fare OK but the actual quality amount taste and presentation of the food (whether Western or Chinese menu) is terrible. Staff service was marked by its absence. Drinks very limited. Video system old does not work well and not much choice. Climate control in cabin poor the flights became hot and stuffy. Cabin dirty. In short while presented and priced as a premium product Premium Economy on these flights with Air France was substandard in practically every respect.

The equipment was old. The screens were small. The food was so-so. Staff were extremely helpful and made the whole flight a very pleasant experience. I flew with Air France with my wife and son last month from India to USA. The crew of the airlines the people at the check-in counter the flight staff security at Paris were extremely helpful. What could have been a stressful travel with an 8 month old turned into a pleasant trip. 11/10 rating for the Air France staff.

AF6 CDG-JFK on Airbus 380. Easy check-in at CDG but chaotic boarding because the escalator was out of order. Very professional staff very good food great choice of movies not only US blockbusters. The airbus 380 does not offer yet the new cabin but it was ok. Delivery luggage in JFK was a nightmare we had to wait for our suitcases despite priority tags.

Economy Premium from Nuremberg NUE to Paris CDG operated by HOP Regional Feeder to long haul flight small Embraer plane limited space and legroom but ok for 1 hour. Small breakfast (grilled vegetables on baked roll) and 1 drinks service. Nothing special.

Premium Economy from Paris CDG to Nuremberg NUE operated by HOP Regional Feeder from long haul flight small Embraer plane limited space and legroom but ok for 1 hour. Small breakfast (croissant for me 2 croissants) and 1 drinks service wanted orange juice which was available for the business seat in front of me but was told by the flight attendant it was not available - ridiculous. Nothing special.

BLQ-CDG and return. Very quick flight great check-in both way and helpful desk. Both flights were on time operated with A319 not really tidy and clean. The unbelievable things on these flights has been the cabin crews - awful! Impolite unavailable they just seemed to talk to each other no smile nothing. Don't know if I will fly AF again.

KIX-CDG-OSL in March first leg with 777-200 second operated by HOP! with an Embraer 190. At Osaka Kansai Airport Air France operates at the southern part of the terminal which means a short train ride from the main hall. I arrived about one hour earlier than I really needed to so I had lot of time to spend in the deserted South terminal which really doesn't have many shops or dining areas. This hasn't anything to do with the airline though. But anyway - boarding went smoothly and fast maybe because most of the PAX were Japanese but more likely because very few PAX. The seats of Air France's old cabin at first look looks quite comfortable and nice but really they isn't. They're too hard and worn for a 12 hour flight. TV-screens were also quite worn and the IFE system even worse. Luckily Air France provides a generous amenity kit even in their economy class with noise- cancelling ear plugs low quality headphones sleeping mask and a wet-wipe which they are handing out shortly after takeoff. Food quality is average. We got a choice of two dinners a Japanese (a sesame beef I believe) or a Western as well as breakfast. Catering was extremely poor during the 12 hour long flight they only came serving us beverage two times. And by the way cabin crew wasn't really nice either. They seemed stressed and tired. The captain on the other hand made an announcement every time arriving over new areas which was nice. Second leg was an average short haul-flight with beverage and a sandwich. Nothing special.