Air Europa

Gatwick to Lima via Madrid. Everyone of the 4 flights was late with no information given. Because of this I missed a connection for an internal flight and had to buy a new ticket. The food was the worst I have ever come across and I'm not a fussy eater. Top that off with 2.50 Euros for a tiny cup of cheap and nasty coffee. I won't be flying with them again.

MAD-Milan return. Both flights on time. Check in was fast no long lines. Boarding by rows. Planes both ways nice 737 comfortable and nice mood lighting. Very nice and professional crew. No IFE food for purchase. Bags on belt short after arrival.

MAD-EZE Airbus A332.Clean aircraft but not much legroom. Flight left 20 mins late but caught up time and arrived on schedule in Buenos Aires. Food OK. Three meals served one of which breakfast was merely a snack. Monitor in my seatback did not work and as the plane was full no chance of moving. Very little "non- Spanish" entertainment played in any case.

LGW-MAD. Flight supposedly on Embraer aircraft but instead on 737. Very good legroom for what is in effect a low cost shuttle flight. Comfy seats. Flight left and arrived on time. Only food available was to buy.

London to Gran Canaria via Madrid Business Class. Food was disgusting tiny portions on plastic plates. Worse than economy on most airlines. Service was non existent. This is not a real business class. Never again.

Amsterdam via Madrid (with transfer) to Punta Cana Dominican Republic and vice versa. Old airplanes. No screens in the headrest in front of you but general screens that didn't all work. The sound didn't work the reading light didn't work the crew decided to switch off the lights (on a day flight). I couldn't read without a reading light I couldn't watch the movie without sound. Bad service no hostess to guide us through Madrid airport for our transfer and very limited legroom. The limit was that we had to pay 20 dollars per person when we were leaving the Dominican Republic. This wasn't at somebody from the Dominican customs but at the desk of Air Europa. When I pay the full price (a lot more than last year when we could fly directly with KLM) I expect good service. Never again!

Flew London - Madrid - Caracas and return. Cheap on time comfortable adequate leg room (I'm 6' 4") but suggest seats B or G on the aisle.

London Gatwick to Madrid in Oct 2012. Ordered extra legroom seats for 20 euros each way checked in online too. Check-in was quick boarding was on time and took off at the correct time - no delays. Staff onboard were able to speak both Spanish and English and sold a range of snacks drinks and other items - very reasonably priced and able to take credit cards. Flew on a Boeing 737-800 and an Embraer 195 jet aircraft. Flight itself was faultless - very comfortable seating heating in cabin was very good - excellent airline will look forward to flying them again!

ORY-MAD-ORY. Got upgraded both ways but Business class service rather inconsistent. Outbound B737-800 - cabin too hot comfortable leather seats with decent legroom blocked middle seat. Got some newspapers and a welcome juice in a plastic glass. After takeoff purser offered another juice and some peanuts - and that was it: No meal on a two-hour- flight! Inbound Embraer 195 - I like the 2x2 seating configuration cabin freezing cold. Neither newspapers nor welcome drink. But got a small cold tray as dinner. Cabin crew served some coffee then disappeared until landing. Lounge in MAD fairly spacious - good drink selection but disappointing food offer with only a few nibbles. Ticket fare quite competitive and I appreciated the upgrade gesture - but would definitely not pay for Business class.

Flew Gatwick to Madrid then Madrid to Lima yesterday and was pleasantly surprised. After reading the reviews below I was expecting a horror story. First flight took off on time. Second flight took off 45 minutes late but landed around 45 minutes early. Seats are comfy enough not amazing. Staff were pleasant. Food was better than a lot of other airlines I have been on. Considering my flight only cost about 580 pounds booked two days before departure I would say it is excellent value for money. Similar fares to Lima were costing around 900 pounds. Perhaps I just got lucky but I would give Air Europa the thumbs up.