Aerolineas Argentinas

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 247 reviews
5/10
3 star Skytrax Rating
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2/10

Aerolineas Argentinas customer review

(Australia)

This airline has no check-in agreements with other airlines if transiting with another airline allow time to clear immigration customs collect bags re-check-in etc because they cannot do it for you. Auckland to BA - toilet out of order. Return flight 7 weeks later same toilet out of order. Ceiling mounted TV was flickering for 13 hours. Service - rude. Movies - they only had 2. They lied to us about how long our flight would be delayed so they wouldn't have to pay for meals and accommodation. When we returned to the airport we found it was further delayed. We paid for 7 flights with AA and they changed departure and arrival times on us and in BA also switched arriving airports which meant we had to cross town to make our connecting flight. Don't order the special meals.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Aerolineas Argentinas customer review

(Australia)

My flight from Sydney to São Paulo was cancelled and they called me to say they were having problems and if they could change my itinerary. They arranged everything for me with Emirates. My flight back to Australia was ok no delay. The food isn't good. No TVs but it is not a problem if you have magazines and books. The seats are not comfortable. The price is good however staff don't speak English very well. The check-in was very slow it took nearly 2 hours. Recommended if you to want save money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Aerolineas Argentinas customer review

(Netherlands)

Flew twice on domestic flights in Argentina and despite all the bad reviews these flights were excellent on time and without any issues. One was operated by Austral on a new airplane which had comfortable seats with IFE in back seat. I may have been lucky but I can recommend them for domestic flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Aerolineas Argentinas customer review

(Australia)

2 hour delay leaving Sao Paulo a further 3 hour delay in the transit lounge at Buenos Aires. No information about this delay. No announcements no staff to get information. The screen simply said 'Delayed'. After 2 hours a garbled message in Spanish was given to take boarding passes to a cafe and get something to eat. I pre-booked vegetarian meals months ahead and confirmed at check-in 3 hours prior to departure. But my name was not on list. The plane was old with poor TV and disappearing staff. This airline runs a good domestic service. Messages in English to a predominantly English speaking transit lounge would be a basic and obvious service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Aerolineas Argentinas customer review

(United Kingdom)

Buenos Aires to Salta to Iguazu. Both flights were fine. Punctual efficient and a decent snack. Both were on Embraer 190 operated by Austral and the second craft was new - excellent seats and seat-back IFE with personal headsets on a flight of less than 2 hours.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Aerolineas Argentinas customer review

(Spain)

MAD-EZE-MAD. The airplane is an old 747 that it seems to be torn to pieces. You have great room for your legs while seated in those old cradles. There are rather comfortable though. Inflight entertainment does not work in 50% of the seats and flight attendants will never give you a proper solution. Food is ok but there's not much to choose but wines are superb.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Aerolineas Argentinas customer review

(United Kingdom)

AEP-USH. The departure time and flight number were different on the e-ticket boarding card and departure screen. Nobody could provide an explanation but in the end that didn't matter as it was 4-5 hours late depending on which time you chose. The aircraft was an elderly MD88 with no APU working hence the interior was stifling when we boarded. Leg room was appalling. The "snack" was inedible and the coffee undrinkable. To cap it all one bag was lost for 4 days.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
3/10

Aerolineas Argentinas customer review

(Australia)

Sydney to Buenos Aires with AL return a disappointing experience. Both flights left an hour late without explanation. When we booked flights in Australia we chose our seats and our choice apparently accepted. We reconfirmed this at check-in but upon entering the aircraft we discovered this not to be the case and we were not even sitting together. On the first flight the audio did not work on my seat and on the other the visuals were running without audio. Staff tried to speak English but generally had a poor capability so communicating in Spanish was more effective. Some staff were unfriendly and all staff disappeared for about five hours after serving the meal on leaving BA. Snacks and drinks were available in the galley areas but this was not announced so passengers only found out about it through diffusion. We flew a number of internal flights with LAN which is worlds ahead of AL on service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Aerolineas Argentinas customer review

(New Zealand)

Auckland-Buenos Aires return on A340. Both flights were delayed no reason was given as to why; communication would have been appreciated. There was a single screen for entertainment but no headphones were passed out during one flight until the movie had run! The movies were old. The food was decidedly average. The plane fittings appeared old - my seat bottom was entirely loose from its frame and two of the bathroom doors I used wouldn't close properly. The toilets were not serviced at all during the long 12 hours flights so they were pretty horrible by the end. The crew were friendly and bilingual but once meals were served they did not really appears. I wouldn't seek to fly with this airline again unless there were no other options. I had an internal flight in Argentina on LAN Chile and they appeared to be a more polished act.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Aerolineas Argentinas customer review

(New Zealand)

I am not looking forward to my return flight from Australia to NZ. Delayed 6 hours with no explanation dirty trays chewing gum on the arm rests. The flight crew sat in the departure gate and took up two rows of seats while we all stood. An overhead TV that didn't work and a loud speaker that was so loud we had our fingers in our ears. Nothing impressive here.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no