Aerolineas Argentinas

✅ Trip Verified | Absolute disgrace. By far the most sketchy, unprofessional airline I ever dealt with. Flights canceled due to Covid. Argentinean Airlines have disconnected all phones and no one ever replies on WhatsApp. I mean using a free app to communicate with customers - all you need to know about their level. I have received one reply saying that they have reimbursed me on November 30th. It's February and it's clear that that's a lie - I have not received a penny. By the way, I have paid for flexible ticket, so it was refundable regardless of the Covid situation.

✅ Trip Verified | By far the worst customer service I have ever experienced (basically there is none). One of these airlines where things are ok as long as there is no issue, otherwise you are in for a treat. Flight cancelled in April (no reason provided but covid would be the logical guess) and still no reimbursement or even reply to my many requests over the last 8 months. There is no number to contact the company, they only give you a WhatsApp number to call (no one answers) or ask you to do so on Facebook (and again they do not reply).

✅ Trip Verified | Buenos Aires to New York. My first and last international flight with this airline. Literally nothing about our experience approached business class standards for a full-service airline: inattentive and rude flight attendants who were absent for most of the 11-hour trip and routinely ignored call buttons; no preflight drinks or even water or hand towels; I had to ask for an amenity kit as the crew forgot to hand them out; they banned the use of the front lavatory claiming it was "company policy" and did not clean the two others very often. The onboard entertainment was non-existent and no one was watching any of the few movies offered. It gets even worse: the meal service was the worst I've ever had in business or first class on any airline. It came not on a plate but in an aluminium foil-wrapped tin container and was inedible. Our flight departed at 11:30 pm and they started meal service two hours later, which is unacceptable for passengers who want to eat and go to sleep. I'm a Diamond Medallion with Delta, so at least I got the miles, but Skyteam needs to seriously rethink having this airline as part of its alliance.

✅ Trip Verified | Buenos Aires to Mendoza. We had booked several flights with Aerolineas Argentinas but me missed the first one due to a cancelled flight to Argentina (not Aerolineas Argentinas). So we missed that flight but bought a new ticket to our first destination. Did not think much of it until we were at the airport for our next destination. We were informed that since we missed the first flight, all our tickets were cancelled. To avoid this we could pay a fees for no-show and other penalties for a total of USD 688 per person. That is more then the tickets cost! There was no email that informed of this. The interest of ground staff to resolve this was zero. it more felt like extortion. It we at least got an email saying that since you missed your flight you have to confirm the rest of your tickets then we would have had a chance to at least avoid a very stressful situation. Our carefully planned vacation is shot. We are trying to get new tickets but will miss several of the planned activities. We are losing time (sitting at airports). We are losing lots of money (buying new ticket) but not Aerolineas Argentinas again! Avoid if at all possible!

✅ Trip Verified | Santiago to Buenos Aires. Excellent. No problems at all. Will fly again. Great staff at both airport and plane crew, clean aircraft, comfortable seat for economy class flight departed on schedule and arrived 10 minutes before.

Not Verified | COR - EZE (Buenos Aires). Our first and last flight with this airline on 12/06/2019. The flight was 2 hours late leaving Cordoba, with no reason given for the delay. We were not informed until after check in and the only information about the delay was on flight departure monitors in the departure lounge. In spite of having a long haul, international flight connection with Air France (a SKYTEAM partner airline) on arrival in Buenos Aires, Aerolineas staff showed no concern that we might miss the connection and when asked whether it was necessary to change terminal in Buenos Aires to make the connection gave erroneous information. (We were told it was necessary to change terminal when in fact it was not). On arrival in Buenos Aires we had 59 minutes to check which terminal our onward flight was departing from and make our connection. No assistance of any kind was given by Aerolineas staff. We made our connection but our luggage did not, inspite of being checked through to its final destination on check in. We understand that our luggage has followed on a later Aerolineas flight, via Madrid, but we have yet to receive it. We received an email on return home from Aerolineas Argentinas, sent on the same day of departure, 3 hours after the flight should have left Cordoba and actually at around the time of arrival in Buenos Aires. It declared that the flight departure time had been re-scheduled! In 35 years of international travel, I have never experienced such utterly brazen incompetence on the part of an airline carrier, whose flight attendants were unconcerned, utterly unhelpful and ignorant of international flight connection arrangements with a SKYTEAM airline partner. Of course, we will never book with this airline again and cannot recommend it in any way.

Not Verified | I booked my trip via AMEX Web Site to travel from the US to Argentina for the 2019 eclipse. My name on the ticket defaulted to the name on the card using my initials of my first and middle name. I noticed this today, a full two weeks before my flight from the US to Argentina. AMEX and I called Aerolineas Argentinas to update the name on the ticket. The only option was to cancel the flight and rebook to update the name on the ticket. The replacement tickets was $2500 more than the original tickets $3300, plus no refund of any kind. I can't afford to pay another $5500. In addition now I have to cancel 2 more round trip flights that I had booked with Aerolineas Argentinas for domestic Argentina flights for a total of $1500 and I have cancel 7 nights of hotel bookings with no refunds. I'm out $5000 just because the airline could not update the name from initials to my name. Maybe all airlines are like this, but never did I think such a simple change would cause me such a loss. The Aerolineas Argentinas agent first hung up on the AMEX rep and when we called back we got a different rep who seemed to know of my situation and he was unapologetic and extremely rude. He said while I was on the phone that he refused to speak with me.

✅ Trip Verified | Horrible service, flight from Buenos Aires to Rio de Janeiro supposed to depart at 18:20 on the 31st May 2019 and it was delayed to 2:15am the next morning, more than 8 hours waiting and no one knows anything, gave us a voucher to eat in a poor place called La Churrasquita. Should give a voucher that we choose where we eat, and a place to stay and sleep!

✅ Trip Verified | Buenos Aires to El Calafate. The flights were on time. We had a problem with a pilot strike on 30 April 2019, we had to pay for another night for hotel with no compensation. Airplanes were in good shape and clean. Seat were leather covered with good legroom. Inflight service for 3 hrs. 50 min flight was very basic. A cookie and a soft drink or water. In flight Personnel were friendly and professional. They offer upgrade action, but both times we did not accept our bid even though they had available seats. They were not great but were not bad either. Nice experience.

✅ Trip Verified | Cordoba to Buenos Aires. Very professional staff, the plane was clean. Even better now that they are not charging a lot like they used to, and providing a great service.