Aeromexico

My children used the unaccompanied minors service from ORD-MEX-VER. I was very nervous as were they. They had never flown before plus being alone they were scared. None the less they had a great flights. Their layover in Mexico City was fun they said. They were taken to a game room that was a restricted area for unaccompanied minors only where they were supervised and played video games and watched movies. My children said everyone they encountered with AeroMexico were helpful and friendly. No problems at all with delays baggage etc... I will use this airline again. My children will be flying annually to Mexico to visit their father.

Paris to Mexico City. The staff at the airport in both airports (Mexico / Paris) were friendly and helpful. The plane is a new B787 Dreamliner with pretty modern installation. The food was served very good and the entertainment was for a long 12h flight very amused. I will prefer Aeromexico for future flights from Europe to Mexico or to Central / South America.

Today I was scheduled to fly from Mexico City to LAX but I was connecting from another city. Aeromexico screwed up the connection so I missed my leg to LAX. Instead of simply rebooking me on a later flight (of which there were three) they wanted to reticket me and charge me the then rate which was $650 more than I had originally paid. Seriously? You want me to pay $650 for your mistake. Worse when I said I'd fly Alaska instead they didn't care - but refused to refund me my original money for the MEX to LAX leg. This is the second such instance with this airline. Two years ago I was making the same trip and also was not able to complete the leg from MEX to LAX. They said there was "weather problems" in LA. (My family was at the airport in LA at the time and said it was clear as day and gorgeous weather). So they cancelled my flight to LAX and I was told I couldn't get on another flight until the next day. They made me pay for my hotel room at the Mexico City airport because it was a weather delay (which it wasn't) and was beyond their control. Worse I had purchased an upgrade to First Class earlier in the day (before the flight was cancelled) and when the First Class cabin was not available on the flight the next day they wouldn't refund my First Class upgrade cost even though they were going to put me in Coach. So when I got home I filed suit in Small Claims Court and I won the cost of the hotel and the First Class upgrade cost.

MEX-PVR-MEX-CUN on EMB190 B737-700 and B737-800. EMB190 and B737-800 were new and great B737-700 was old but well kept. First row on economy is great with plenty of leg room. All flights were on time and service was good. They offer only refreshments and alcoholic drinks. Attendants were nice and speak English perfectly. Terminal 2 at MEX is modern and great. Luggage drop and security was very fast. On B737-700 and -800 there was full IFE service with more than 10 movies.

LIM-MEX-LIM Business Class (Clase Premiere) in April was a perfect example on how Aeromexico has come to represent an inconsistent product. Plane is an oldish 737 without personal IFE but it was just fine in both legs. Seat Ok and amenity kit that Aeromexico now handles only on overnight flight with some space for improvement even though it was delivered with a really nice IPAD case. As far as service is concerned a huge difference between the MEX-LIM and the LIM-MEX leg. On the first leg it was outstanding with a professional warm and polite flight attendant. Good food and good selection of drinks. On the way back flights attendants did not even bother to greet passengers and performed their job mechanically and without interest. What a difference! What a lack of consistency in the product delivered by Aeromexico. A 3/10 would be a perfect grade to describe this last experience.

We flew back Feb 22 towards our destination which was Los Angeles from Guadalajara Mexico on flight 784. We were told there was haze over LA and we needed to land in Tijuana Mexico to re-fuel and allow it to clear up. After sitting in the plane at Tijuana for 1 hr they told us the plane was no longer going to fly to LA so we could get off and figure things on our own or fly back to Guadalajara and be on standby for flights back. We were supposed to arrive in LA at 9.45 it is now close to midnight and we're stuck in TJ. The flight attendants did not try to accommodate us while waiting. They sat in the back on their phones. We waiting for at least 45 min before we were allowed off the plane then waited an additional hour for our luggage. At the airport there was no help and no assistance. We actually had to have family drive 4 hours to pick us up and I have 2 small children with me.

JFK-MEX-ZIH and return. JFK-MEX on the red eye was completed on an older model 737 with no inflight entertainment (presumably due to the timing of the flight - depart 12.15am arrive 4.40am) but we were served a very nice hot sandwich shortly after takeoff. MEX-JFK return on a brand-new 737 - great plane excellent inflight entertainment and again a nice hot meal. The ZIH-MEX connection was slightly delayed but we were assured that a significant amount of passengers on the flight were connecting to the JFK flight. Sure enough about 18 of us were greeted by an agent upon deplaning in MEX and were escorted as a group to the JFK gate which was in the process of boarding. Excellent service throughout by both ground and cabin crews. Would not hesitate to recommend Aeromexico in the future.

LIM-MEX-ORD economy round-trip. My only complaints are: 1) They forgot my vegetarian meal on LIM-MEX leg. The flight attendant brushed me off and just left without even asking if I wanted a drink or a regular meal. Never bothered to check and never came back. 2) They sold me a flight that had a 1.5 hours layover in Mexico City I wasn't aware of the whole customs-immigration-checking my bags again at MEX airport. If they know of this whole ordeal why would they sell flights with such short layovers? Food and service: Most staff were pleasant. The food was pretty decent and free drinks even alcoholic ones. The flight didn't have individual screens so there's only one movie option. They did have radio and gave headphones a pillow and a blanket. Overall it wasn't a bad experience. As a side note if you have a connection through Mexico airport and are pressed for time make sure you ask the personnel if you can't find something as its lacking some signs. The conveyor belt for my flight was in a separate room than most of the belts had I not asked someone I probably would've waited in vain.

Flight 636 on Sunday 2-23-14 (MEX to ATL). In Mexico City they wanted to weight my purse and wanted me to pay 2 kilos extra. Why do I have to pay if my belongings were under my seat? They don't accept dollars just pesos. I have never travelled on an airline that would weigh my carry on luggage or personal purse. The customer service reps at the airport in Mexico City were rude. Flight attendants were nice and helpful. I will never travel with Aeromexico.

ATL-GRU via MEX. Thought I'd found a good value on a business class ticket that would let me earn skymiles. Wrong! I flew in business both ways but only got skymiles one direction because of the "class of service". (The leg where I got stuck in the middle seat is the one I earned miles on.) "Middle seat in business class" you might be saying? Why yes. Not the seat I reserved when I booked but the seating chart at that time didn't even show a middle seat. Would not recommend don't plan to fly again myself.