Aeromexico

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 701 reviews
4/10
3 star Skytrax Rating
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5/10

Aeromexico customer review

(United States)

I was pretty excited to once again fly the Dreamliner especially on the direct NRT-MEX in Biz. The cabin itself is nothing out of the ordinary for business class. It is a 2-2-2 configuration typical on 787s. Enough room to stretch out and sleep if needed. What disappointed me though was the service. You would expect for paying what I paid for that seat they would have been more attentive. The only times the flight attendants came around to attend to us was when serving dinner serving breakfast and once to bring us a bottle of water. Other than that they stayed in their areas chatting the entire flight. I was traveling with a family member and we stood up to stretch and order a beer. Well after they had served us each two they said they were out of beers. Really? Overall the only thing this flight had going for it is that it is the Dreamliner and it is direct from NRT to MEX. if you don't mind a stopover I recommend flying to SAN on JAL's Dreamliner and transferring there or maybe to LAX on SQ's 380 and transferring there. Aeromexico needs to step up its service game if it hopes to compete with the Asian carriers.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Aeromexico customer review

(United States)

Flew LAX to MEX (AM649) on a 737-800. Paid $30 extra for AM Plus seats on row #7. Boarding at LAX was a bit of a mess because AeroMexico boards every window seat first then every middle seat aisle seat etc. Airplane was clean and my AM Plus seat had a few more inches of extra leg room. Take-off was smooth and the flight was good. A few hours into the flight breakfast and coffee were served. I did not partake because I was asleep (a special thank you to the flight attendant for not waking me up). Flight attendants were courteous respectful and polite. We arrived in MEX about 30 minutes ahead of schedule. Several days later I flew MEX to LAX (AM648) on a brand new 737-800. Once again sat on AM Plus row #7. Beautiful brand new leather seats with a personal TV screens. Every AM Plus seat was tastefully decorated with pillows blankets and headphones. A croissant sandwich peanuts chocolate pudding and drinks were served. Flight was smooth and arrived on time at LAX. Very nice flight attendants. Will fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Aeromexico customer review

(United States)

AM633 on 21 August SAT-MEX and AM632 on August 25 MEX-SAT. Short trip from SAT to MEX and return on Embraer jet. First time on AM and it was a terrific experience crew were efficient aircraft clean and very well maintained. Snack service was tasty with fresh choices and excellent bar service. I will gladly take AM again as my travel plans permit.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Aeromexico customer review

(United States)

We fly Aeromexico JFK to Cancun. We use them whenever we can. The reasons are many but here are some. The crew are very accommodating and always courteous. We enjoy having food to eat. If there is an empty seat after takeoff we were allowed to move. The plane was new.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Aeromexico customer review

(United States)

Been flying AM 429 Monday morning flight for about 3 months now and returning on Thursdays flight 422. Very friendly and professional service airplanes are modern and with more leg room than most.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Aeromexico customer review

(United States)

NY to MX City to GDL - My flight was delayed 2 hours in NY but arrived on time to MX City to catch the connecting flight to GDL. However received an email telling me of the 2 hour delay and my flight back to NY was cancelled. Called the airline and was told the cancellation was a mistake. When time to fly back to NY as scheduled I show up a the airport to be told my flight was cancelled! They could only offer me to fly out by 1am from Mx City to NY or rebook my flight for the next day. Booked the flight for following day and again my flight from GDL to MX City was delayed which made me lose my flight from MX City to NY and had to wait 9 hours until 1am to take the next flight back to NY from MX City. Plus Mx City Airport need to increase their WiFi Service. I was stuck for 9 hours totally bored with no WiFi good service. I was so disappointed because I had liked AeroMexico before and never had problems but this time I noticed their great service has declined. The only thing I thank them for is the food vouchers I got to get free food from any vendor at the airport. However delaying your flight makes a big difference in your entire day and getting home terribly tired with no sleep.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Aeromexico customer review

(United States)

Flight #128. Mexico City to Guadalajara. 7/26/14. When we arrived we were told the flight was oversold. Our seats had us next to each other on our original boarding passes we were separated because someone decided to fly a smaller plane. Our original tickets were for placement on a larger airplane. We boarded the plane. We waited on the runway for almost 2 hours. Every time someone needed to use the restroom they were told to sit down. Nothing was offered during this time. Finally the captain came on and said we had to return to the gate. He said we couldn't take off because of a maintenance issue. We got off the plane got our luggage and were told were told to go to the ticket counter. At the ticket counter we waited for another 2 hours. We asked if staff could at least provide some water and they said no they didn't have any. Unacceptable. We waited another hour until we were finally given a new connecting flight some food vouchers and a hotel room that we napped in for only 2 hours before we had to be back for the morning flight. I do not recommend flying with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Aeromexico customer review

(Mexico)

My father and I flew from Lima to Mexico City on the 767-300ER. When we were checking in the agent told us that the flight was delayed 50 minutes. We passed security and went to the business lounge until 1.45am - the time we were told to board. We made it to our seats only to wait 5 minutes and they told us there would be a delay of 3 hours so we didn't board until 4.30am. We went to our seats 1A and 1B. The width of the seats was uncomfortable but they do recline almost 180°. Service was awful. They only served the food no drinks offered and food was either salad or chicken. No AVOD and even not a movie during the 6 hour flight the TV was shared. We arrived delayed in Mexico City. Overall I do not recommend business class it is not worth the price.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Aeromexico customer review

(United States)

My husband and I flew to Mexico City and then to Manzanillo. Staff were friendly and helpful. We encountered no problems with this airline. Our flights ran on schedule and our luggage was not lost. On the return trip I was missing a form at the time of boarding staff quickly helped me fill it out and held the plane for me to run back to the boarding gate. We will use this airline again. We feel like we received good service for the price of our ticket.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Aeromexico customer review

(United States)

My children used the unaccompanied minors service from ORD-MEX-VER. I was very nervous as were they. They had never flown before plus being alone they were scared. None the less they had a great flights. Their layover in Mexico City was fun they said. They were taken to a game room that was a restricted area for unaccompanied minors only where they were supervised and played video games and watched movies. My children said everyone they encountered with AeroMexico were helpful and friendly. No problems at all with delays baggage etc... I will use this airline again. My children will be flying annually to Mexico to visit their father.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes