Aeromexico

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 701 reviews
4/10
3 star Skytrax Rating
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7/10

"inflight entertainment very bad"

(Mexico)

Overall the flight from Mexico to Boston was confortable. There are problems in my opinion with this airline. The inflight entertainment system is very bad, and the headphones are very bad in terms of quality. The cabin video system is also outdated. The seats and the space between legs is awful.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMexico to Boston
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"service was friendly"

(Mexico)

In general good service, but we don't have much options for flights in Mexico. Staff service was friendly, entertainment service was fine but we don't have wifi onboard Aeromexico flights. The worst was the food and beverage service.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTijuana to México City
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"cancelled without justification"

(Mexico)

Aeroméxico just cancelled my Veracruz to Mexico City flight without justification. A very important fare was ending that day so at least 100 people got stranded, since they couldn't assure a seat for me on Friday, Saturday nor Sunday - and not offering a hotel stay or even a meal. I had to rent a car and drive back to Mexico City causing me extra costs, and I still dont know if my unused ticket is still valid.
AircraftEmbraer 145
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVeracruz to Mexico City
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"flights were delayed"

(Mexico)

Minatitlan to Morelia via Mexico City. I've flown with Aeromexico around 10 times for the last 30 days. This airline is usually the most expensive option in Mexico, but this time to my surprise it was the cheapest for most of the routes I travelled. They used to be a most punctual airline (it was even their slogan for years). Well, that's all in the past. 8 out of 10 flights were delayed. The minimum delay was 30 minutes and there I went to almost 5 hours (for one hour flights!). Their apology always came with the same excuse: Mexico City's airport is overcrowded, and its control tower keeps asking us to delay our flights. I would believe this if other airlines had the same problem. They don't. Flights going from the same airports to Mexico City, at the same time but with other airlines, were all on time, which of course was even more frustrating. Their planes are old in many cases, and all you get on board is 100 grams of salted peanuts and a small glass of Coke. If you have the chance to take another airline, take it.
AircraftEMB175
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMTT to MLM via MEX
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"very enjoyable flight"

(United Kingdom)

London to La Paz via Mexico City, return. We had a very enjoyable flight, our return was marred by us missing the flight to London (my fault, caused in part by time zone change between La Paz and Mexico City). However the gate staff provided us with two free tickets to the next days flight. Would other airlines offer such service?
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to LPB via MEX
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"flight was on time"

(Mexico)

Mexico City to Sao Paulo with Aeromexico in Economy class, and the flight was on time. The airplane was quite old, with small screens for entertainment. The breakfast served was poor. The movies offered were new and the seat confortable.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMEX to GRU
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"recommend this airline"

(United States)

Boston to Cancun with Aeromexico was my first time flying this airline. Loved the staff and the service was great. They gave us free food included and drink, even a Corona beer and a tequila shot for free. Also had a seatback TV and watched movies. I highly recommend this airline, and I can't wait to visit Mexico again
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Cancun
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"boarding process wasn't in order"

(Mexico)

I was upgraded to Aeromexico Premium Economy, however apart from extra legroom space the seats aren't any more comfortable than the economy ones. The boarding process wasn't in order by zones, it was just business and economy boarding calls. Regarding value for money the crew should offer soft drinks twice, they only offered soft drinks once. There should also be inflight entertainment.
AircraftEmbraer 190
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCUU to MEX
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"bad service quality"

(Mexico)

México City to San Luis Potosí with Aeromexico. On the night of October 30, 2015 went to counter to make a flight change, since my flight from Houston was delayed . The attention of the staff and the counter was rude and it took about twenty minutes to make the collection and processing of change. The staff supervisor, who was asked for help, was also rude. To document baggage and boarding passes obtained, the time was too (over an hour). Overall, bad service quality.
AircraftEmbraer
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMéxico City to San Luis Potosí
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"long line with unhappy customers"

(Chile)

Santiago de Chile to San Francisco via Mexico. The flights were comfortable, and price was great, but customer service needs more coordination. My booked flights had a 4.5 hour layover in MEX in each direction. Two days before my return flights, I received an email saying that the leg from MEX to SCL that was going to depart at 11:55pm was delayed until 5:30am the following morning. I called customer service to confirm and to ask what I could do overnight in that airport? First, I was told that my flight was scheduled to leave at the original time, then she checked and said the email was correct. I was informed that the airline had no obligation to do anything. I could pay to stay on a hotel or the lounge. I asked if the lounge would be open extra hours since the website says that it closes from 2am to 4am, and was told it would be open. At check-in time, I couldn't get my boarding passes online because of this delay. At the ticket counter, I could only get the first leg printed, and I should ask again at the gate. At the gate, it was printed. In MEX, I arrived at the security checkpoint and was denied entry at the same time as two passengers traveling from LAX with the same connection. They said that the boss in LA told them that their boarding passes said 5:30am but they were really for 11:55pm. Security got someone from Aeromexico over who told us to go upstairs to L2 to get meal and hotel vouchers. They sent us to L1. We waited in a long line with other unhappy customers for a while. Then they made a new line for us. I got to my hotel at about 9:30pm, ate dinner, and tried to sleep a couple of hours until the 3am shuttle back to the airport. Then I had to wait in line for a boarding pass because the machine was still printing the original time and date. And that's how I spent my first night in Mexico.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSCL to SFO via MEX
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes