Aeromexico

Guadalajara to Mexico City return with Aeromexico on 5th/6th November 2015, and very bad. It was a Friday, and we have to wait 3 hours because no clear reason. Aeroméxico do this very frequently. It is a shame that this happened. The aircraft are okay but the schedules are not respected. It is more serious when we are flying overseas.

New York JFK to Mexico City on Aeromexico Boeing 737. While the plane was relatively new, the footrests did not work. The food, as usual was terrible - it was tasteless and not hot. Although the baggage was marked priority, our luggage was the last to arrive after almost 45 minutes waiting.

The main issue with Aeroméxico is that the common practice of overselling the flight is more than common, is a routine especially in flight inside Mexico, so you can't take for granted anything even if you check in before. But the last flight was just unbelievable. I made my reservation for my wife (pregnant), my little girl and myself, when we arrived to the airport they intend to give boarding passes only for my wife and kid and not me - splitting my family even though we were in the same reservation. No way I will take the risk of not flying with my family just because Aeroméxico have sell more tickets than seats. At the end I had an awful time dealing with a guy without criteria, they only say it is a common practice. When you take these other factors in consideration : the MX City airport is over capacity, the delay of flights now is a guarantee, they oversell the flights and they are selling more flights so the situation is a mess and the least importance is the passenger. It is a business made in expenses of thousands of passengers waiting forever in the airports without guarantees of a ticket they already bought. It is just stressful to fly with them.

Paris CDG to Mexico City on Aeromexico Boeing 787. Aircraft was convenient and comfortable. Flat bed seat, excellent entertainment system, business class food was served properly and beverage service as you will expect in business class. The cabin crew were friendly and were attentive to the needs of the passenger.

Guadalajara to Santiago de Chile via Mexico City. Very bad experience, the Aeromexico flight was delayed for 6 hours in Mexico City, they didn't say the reason of the delay, so we left Mexico City at 5:30 am and landed in Santiago in the afternoon. I lost a very important meeting that day in Santiago. On my way back from Santiago to Guadalajara with a stop in chaotic Mexico City airport, the connection process to Guadalajara was very bad. My electronic boarding pass was not accepted by the airport authorities and they asked me to go to Aeromexico to obtain a printed boarding pass, there was a huge line in Aeromexico to get printed boarding pass. When I arrived finally in Guadalajara my luggage didn't arrive. Leason learned, I will never fly again to South America with Aeromexico.

Its grotesque and bad taste from Aeromexico that for the flights between Monterrey and Mexico City, Aeromexico has now added from 30 to 45 minutes to the itinerary. This is so they can be always late and yet say they are satisfing the customers, when they get "on time". Please somebody tell them that they are not on time and they are liars.

Cancun to New York with Aeromexico was the worst trip ever. The main concern was the cabin crew - totally unfriendly and rude, and nobody wanted to help passengers. And the main concern also was that they could not speak English, I barely can understand them when speaking face to face! Pretty sure that for future I am definitely gonna avoid this company. I prefer to pay more for my tickets and use other airline.

Before landing in Mexico, we were advised that we have to make an unscheduled stopover in Guadalajara due to climate condition. We stayed in the plane for several hours, first the conditions at Mexico didn't improve, then the crew decided to refuel and lastly they claim that they need to do a paperwork - why they didn't decide to refuel sooner and start the paperwork sooner. We arrive to Mexico late and miss our connections, they booked us to El Salvador to take another flight. The screens didn't post the gate, the Aeromexico personnel weren't friendly, after several inquires they informed us that the gate was in opposite side of the terminal and they were about to board. We ran to the gate to find out that we have to be standing in line for an hour or so, the plane arrived late flew to El Salvador to find out that we miss another connection.

We were scheduled to fly with Aeromexico from Bogotá to Guadalajara via Mexico City shortly after midnight. The plane was ready, but it did not proceed to take off. After half an hour it became apparent that one of the business class passengers, who was already on board, and obviously had a boarding pass, was being told that he could not fly because his credit card had not been charged. He produced evidence of the charge to his credit card in his smartphone, he had his e ticket and his boarding pass and still they would not allow the aircraft to take off. We lost over an hour in these arguments and I found AM´s arguments pathetic. I have had the same thing happening to me twice in the last two months. I am a very frequent traveller and I have to admit that AM has become extremely inflexible, stingy with all its passengers, but specially with its Platinum and Titanium most valued customers, and more concerned with charging penalties than with actually solving problems and adjusting to their customers needs. We did take off, but only after several of us in Business Class had an argument with the Captain, who was arrogant. He cowered by us and he simply shut himself in the cabin. Aeromexico is having severe problems with its booking system, but instead of accepting the criticism and taking action, they are putting the blame on their customers. Obviously they do not have a clue about what service to customers means. Aeroméxico is part of SkyTeam. Their motto is "Caring more about you". They only care about themselves and about charging the passengers. Long gone ar the days when a passenger was a person. I have not heard an apology for over a year, but if a human being reads this review I do expect an apology and a change of attitude or I will switch to another airline after 25 years of devoted loyalty to an airline that is not worth that loyalty.

Mexico to Washington Dulles. An old Boeing 737 aircraft, no personal screen. This was an international flight above 3 hours and the business class meal was a sandwich! Aeromexico please improve meals on both classes. They also need to remove the almost retired flight attendants with new, energetic and more service oriented people.