Aeromexico

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 701 reviews
4/10
3 star Skytrax Rating
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2/10

"they had closed the flight"

(Mexico)

Very bad service. When I arrived to the airport, there was a line of more than 50 persons to check the luggage. After 40 minutes in the line a person told us that the passengers for flights leaving at 10:30 and 10:45 will have to pass to another room and gate. I then have to wait for 25 minutes to check my luggage and went directly to the assigned gate. That by the way was the last one. When I arrive, the Aeromexico staff told me that they had closed the flight, it was 10:12, 18 minutes before the scheduled time. I eventually left at 1:30pm and had to change my plans in Cancun.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMexico City to Cancun
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"would never again use"

(United States)

Chicago to México city with Aeromexico was the worst experience in my life. Don't know where to start. The staff at check point, including managers or the people at customer service from the phone. Nobody knows how to help you or solve a problem from their system to start off. They only want you to pay outrageous fees for no reason, and they just keep pointing fingers at other people. I personally, would never again use this airline, nor recommend it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to México City
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"is the impunctuality"

(Mexico)

The Aeromexico small planes (100 passengers) are okay, more confortable than the smaller (50 passengers). The flight nand the crew ng was okay. The thing that Aeromexico has, is the impunctuality. They don't care about the time of the customer and always are excuses of what is happening with their planes. The price in this small planes is always expensive $500USD for a 2 hour plane? I use it because its a business purpose trip if not, I will take an international flight instead.
AircraftEmbraer
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMexico to Los Mochis
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Very pleasant flight"

(Mexico)

Monterrey to Las Vegas via Mexico City. Very pleasant flight, good refreshment and sandwich was okay. Due to weather conditions in Mexico City the flight departed with an hours delay. Coming back from Las Vegas was smooth. I had a chance to read and watch a movie. I enjoy the music available and there were some good movies.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMonterrey to Las Vegas
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"not been a single punctual flight "

(Mexico)

The ticket purchase experience was okay, the website is friendly and easy to use. Documenting my bag was fast and the service on the counter was good. I was explained the gate had not yet been assigned and it would be announced an hour before the flight. I headed to their lounge and it was ok - drinks including water and alcohol, but I noticed there were not many options on snacks. An hour before the flight the gate was announced, but passengers were never informed that the flight, instead of departing at 21:20 would be 1 hour later. This is very annoying, Aeromexico did not have any consideration in announcing this delay. This is something that happens with every single flight I take with Aeromexico. The boarding time is always the time we are supposed to be taking off. During 2015, there has not been a single flight in which we take off punctually. In flight service was average, their stewards are not nice.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMerida to Mexico City
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

Aeromexico customer review

(Mexico)

Mexico to Cancun. Great service and comfortable Boeing 737-800 aircraft with inflight entertainment system. The crew provided impecable service. We had to deplane before departure due to heavy fog on the runway, but received updates on the situation.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMexico to Cancun
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"would not let us board"

(Mexico)

Acapulco to Hermosillo via Mexico City. Terrible experience, the flight is delayed one hour from Acapulco to Mexico, and arrived 20 minutes before the flight, from Acapulco 7 people were wondering if we were going to achieve connection and everyone said yes. We then went running through the entire airport, entrance doors, did everything hastily, because in theory we were expecting to catch the flight. The aircraft not yet closed its doors, but they would not let us board. The next flight was at almost 10 pm, so get home at 3.30 am to get up at 6am to go to work. I find it irresponsible and inconsiderate by the Aeromexico, and although I speak to 6 representatives, none of then did anything.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteACA to HMO via MEX
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"change departure times"

(Mexico)

Aeromexico has high fares compared to the average of other airlines that offer similar. Aeromexico constantly change the flight departure times. The snacks served onboard are very poor quantities. Incompatible schedules and in accordance with the original reservation from 9:00 to 17:50 hrs before. Aeromexico leaves much to be desired.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCancun to Monterrey
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"comfortable Boeing 787 seats"

(United States)

Aeromexico from Mexico City to Los Angeles in Business class. Excellent service and comfortable Boeing 787 seats and the food was delicious. I've flying regularly with Aeromexico for the last ten years and not had a bad experience.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMEX to LAX
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"schedules are not respected"

(Mexico)

Guadalajara to Mexico City return with Aeromexico on 5th/6th November 2015, and very bad. It was a Friday, and we have to wait 3 hours because no clear reason. Aeroméxico do this very frequently. It is a shame that this happened. The aircraft are okay but the schedules are not respected. It is more serious when we are flying overseas.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGDL to MEX
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no