Aer Lingus

Flight from DUB-LHR to catch a connecting flight on another airline. Aircraft was clean and comfortable FAs polite and helpful. Flight on time. Only drawback was deplaning at LHR - passengers who were not connecting to another flight exited the aircraft first from the main door onto a jet bridge. Passengers with connecting flights exited last through the rear door down stairs and met a waiting bus. It seemed backwards to make passengers who might have tight connections wait until last to exit. Also since passengers were trying to exit from both the front and rear of the aircraft single-aisle aircraft it was difficult and time consuming for everyone to leave their seat collect their carry on and make their way to the exits. Perhaps this is a restriction coming from the airport rather than Aer Lingus but it seems like something that could be improved.

We flew from Bournemouth to Dublin. At check in we were told that our bags were too big to go on as hand luggage in spite of the fact that they are the same bags we have always used. We were charged £24 each. This was happening to everyone. Two passengers travelling separately both objected as they had travelled from Dublin to Bournemouth only a couple of days earlier with the same bags as hand luggage. It seems if we had made a scene we would not have been charged $8. Also another passenger on the same flight had a case that would fit under his seat and the steward had to remove it and put it at the back of the plane he was not charged for his bag either. On returning from Dublin to Bournemouth we checked in our bags thinking we had no option other than to pay (there are signs around saying pay up or leave your bags behind) and the check in girl said 'you do not need to check these in they are hand luggage.

Third time on a transatlantic flight with Aer Lingus. This time we travelled from Dublin to New York and back from Chicago to Dublin. Both flights on time. Clean and new aircraft good food excellent service and great films onboard!

DUB - LPA Return. All flights on time. Flights comfortable. Cabin crew very friendly and efficient. Aer Lingus is my airline of choice out of Ireland. Shame no IFE on flights to Canaries as flights are 4 hours in duration.

Went to DUB via ORD. Great experience! Helpful Customer Service. We arrived 1.5 hours early to DUB and on- time back to ORD. First Rate Movies and decent food.

Dublin-Malaga Malaga-Dublin. Onboard A330 which was fantastic! Onboard one of Aer Lingus' largest aircraft for a 2 hour flight! Took off on time clean cabin flight attendants and inflight entertainment was fantastic! Would recommend them.

Flew MAN-DUB-BOS-DUB-MAN. Cannot speak too highly of transatlantic sectors. Good time keeping clean cabin for today's airlines reasonable food. IFE was adequate for flight duration. Seat was comfortable enough again for the trip duration. What made Aer Lingus stand out on both transatlantic sectors was the service and efficiency of the cabin crew. My only gripe is the connection in Dublin where all of a sudden from being in a business class environment one has to jostle with other passengers. Perhaps they could look at having a dedicated point such as Swiss do in ZRH. Also the security point staff seemed overwhelmed with the scanner operator having to open bags too. I hasten to suggest that over worked staff can lead to lapses!

Just returned home from Lanzarote to Belfast on Saturday 25th August and was shocked about the level of customer care given. The senior cabin crew member on the flight was only interested in selling and was continually annoying passengers on the PA and being in the cabin selling things. Whilst I appreciate the airline and crew make money from revenue I have never seen such a cheap and nasty service offered and something I've never seen or expected of Aer Lingus. It was the most uncomfortable flight I've been on as the lights were on bright the entire flight home. Other passengers were complaining but the crew were more interested in selling than making it comfortable for passengers. On a positive note the crew out on Saturday 18th were very good and the crew coming home could learn a thing or two from them! Everything else about the trip was smooth but the journey home just completely spoilt it hence the low scores.

Booked a flight from DUB to YYC 8 months in advance. While I was on vacation Aer Lingus emailed me 6 times to notify me that our connection from ORD to YYC was cancelled but they failed to provide any assistance to get us home. I called their customer service line who offered me a similar flight on a different day but were unable to accommodate our schedule. I asked for a refund for the ORD to YYC portion of the flight which they agreed to but the agent was not able to tell me how much that refund would be. I had to rebook ORD to YYC on my own with a different airline. I will never use Aer Lingus again and I don't recommend it to anyone. Very poor customer service.

Our flight was great and the service wonderful. Staff polite and welcoming and the food good. We had first run movies TV shows games. We flew from New York to Ireland to Italy and back. Would recommend this airline 100%.