Aer Lingus

✅ Trip Verified | BHX-BHD-BHX (7 Oct - 9 Oct) Check-in counter at Birmingham Airport was quite friendly and jolly and appeared happy to speak to customers. My luggage including my friend’s were lumped into one since I had a 23kg baggage allowance. Flying back from Belfast to Birmingham on EI3646 on the 9th of October, however was the complete opposite. This review is not entirely about the baggage but the appalling attitude of the woman behind the check-in desk. I have now flown over 59 airlines in total from 5 star airlines to 2 stars and over a hundred airports around the world from a small airport in Dunedin in New Zealand to the likes of Heathrow and Changi in Singapore, but the attitude of the check-in agent for Aer Lingus at BHD is something that I haven’t encountered anywhere. I’m also a BA Silver Executive Club member (nearly gold now). To say it was rude was an understatement. She treated us like we haven’t flown before. My mate and I were trying to explain that at BHX, they’d let us combine our check-in baggage, but this woman won’t let us and she was argumentative. It looked like her other colleague felt embarrassed in her behalf. She was not a good representative of the airline. It added to our frustration that the flights were delayed out of Belfast. I was lucky that I have got a Dragon Pass Premier and able to use the lounge.

✅ Trip Verified | The airline is absolutely terrible. Our flight was canceled because the engine was broken and we were given no other option than to fly into a different city and take busses. Everyone was rude and we were treated very poorly. The planes were disgusting, the food wasn't edible, the seats were tiny, the planes are clearly not well maintained and everything was broken. I know the flights are cheap, but you may be taking a bus and traveling overnight unexpectedly. I suggest paying a little more to not have to be treated like a ticket instead of a person.

Not Verified | Flew Manchester/Belfast/Manchester. Both flights were on time and indeed early. Excellent service from the cabin crew for such a short flight. Drinks available both ways. Smooth disembarkation.

✅ Trip Verified | The service onboard and the flights themselves were ok, but the circus before and after were criminal. Returning from Manchester started with confusion and delay. Granted, some of it could be attributed to the airport but the delay and luggage problems were all Aer Lingus. Dublin was another big delay which was good otherwise we would have missed our flight. Arriving in Chicago we waited for our luggage only to find that 4 pieces had not arrived. There was no one to there to talk to and just a sign with a website for instructions. The next 10 days and hours and hours on the phone were excruciating as our next assignment was fast approaching. We had to replace many of the tools of our trade. Then when we sought refunds for the things we needed replaced and had no assurance of ever seeing before we left. Their system was so broken down that even though I sent all the needed documentation, they refunded only a portion of what they premised. If you are going to fly Aer Lingus, don't check any bags.

Not Verified | I would just like to say the landing both going to and coming from Dubrovnik 18th - 25th September was excellent. Such a lovely cabin crew especially Daniel & Rebecca they were exceptional. Both a credit to your airline.

Not Verified | Should have flown Ryanair. Female agent at check-in was rude and sarcastic. Booked 2 seats up front only to find our loading in pouring rain from rear of plane- too cheap to pay for a sky walkway onto plane. Seats uncomfortable as heck and service bad. At Dublin unloaded again in rain 15 minutes from Terminal - too cheap to unload on a sky walkway. Paid for an Airport Lounge pass in Glasgow but guess what - no lounge! For the price about 100 pounds more per ticket than Ryanair. Yet even less value than Ryanair which is hard to imagine.

✅ Trip Verified | Any airline at 50% occupancy is going to be a bonus and this is especially true out of season on the holiday route from Manchester to Orlando. We had room to spread out, the crew were good fun and the food wasn’t bad. Alcohol is paid for, which is very anti-Irish but the entertainment selection was decent too. Not sure I’d like a full flight full of screaming kids but this was a good one.

Not Verified | This was a short flight, but a very meaningful one because we were leaving relatives in Dublin and going to meet relatives for the first time in Frankfurt after searching for over 54 years. I was a nervous wreck because I hate flying. It scares me to death yet I keep doing it. This flight was pleasant upon boarding so we were off to a good start. I had my usual, initial fear on takeoff, but the flight attendants were absolutely amazing throughout the flight from beginning to end. The seats were full and comfortable with a rounded headrest that was amazingly soft. The cost was great (points) the flight attendants were superb, and there was legroom and comfortable seating. What more could you ask for? Thank you Aer Lingus, we will definitely fly you again. Madeleine and Hunter from Maryland in the United States.

Not Verified | Unbelievable service, they lost one of our bags. Cannot get any help from online service or staff at airport. We arrived on the 17th and have finally heard that our bag was now at the Cleveland airport since Monday. Cannot get anyone on the line to get a delivery. This was good news to get Aer Lingus to Cleveland with direct service to Dublin. Unfortunately, we now know that they are a 3rd tier airline that continues to disappoint.

✅ Trip Verified | Aer Lingus lost the baggage for an entire tour group! And they have done absolutely nothing to help facilitate finding the luggage and getting it to us. My bag has a locator tag in it. I’ve told them where it is. They still can’t find it! They have managed to ruin a vacation for 17 people. Bags have been missing for 3 days! Customer service is rude and keeps passing us off from one person to the next. I’ve been traveling for quite a few years, and never have I experienced such horrible airline service. They’ve lost 17 customers and they clearly do not care!