| I was flying from Edinburgh to Dublin to Boston in 2020. The weather was bad, so after two scary attempts to land us in Boston, they landed us in a small airport in Hartford, CT instead. This is fine-being safe. Once there, they sent a representative to talk to us. They were going to bus us to Boston, MA, which would mean my connecting flight to Raleigh would be missed (I had booked this separately). I spoke to their representative numerous times. (Oh and they had lost one piece of my luggage too, which they were able to find a few days later). The plan from Aer Lingus was to bus us to Boston and we would arrive between 1 and 2 in the morning. We were told that the airport would then be closed, but we might be able to get a cab to a nearby hotel, but they were not sure if any were running. Their plan was to dump us outside of Boston Airport at 1 or 2 in the morning. Remember, this is after 2 extremely turbulent attempted landings and a diversion to a different airport. I asked if they could put us up in the Hartford Airport hotel instead. I was told yes and that I would be reimbursed, but the fastest way was to pay it myself and ask for reimbursement later. I also asked about having to rebook my connecting flight that was missed, and was told yes, it would be reimbursed. I was lucky enough to have enough to pay for an unexpected hotel and extra flight, but not everyone may have been so lucky. I filed a request for a reimbursement through Aer Lingus website as told to do. It took over a month for a response and was told that they could not help me because I showed them bank statements and no the original receipts. I got the original receipts and sent them in. I was denied at that point because "there responsibility was to get me to Boston, not to pay for connecting flights or hotels." So-even though I was told directly by their representative that I would be reimbursed, and that their plan was to drop us off at a wintry cold airport at 1 or 2 in the morning with no accommodations, they feel they held up their end of the deal. Ridiculous experience. They do not care about their customers. Pilot and flight attendants were great people though. Sorry the company is under par.