Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 771 reviews
7/10
4 star Skytrax Rating
Filter Reviews by :
Show
9/10

Aegean Airlines customer review

(United States)

Flew MXP-ATH-KGS and back with Aegean in mid-May. After being used to the service quality of US flights I was pretty impressed with their service. Light meals were served on each leg of the flight the crew were friendly and though only the route map was provided as entertainment it was all I needed so I was satisfied with that as well. Would recommend this airline for people traveling to/from/within Greece.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Aegean Airlines customer review

(United Kingdom)

Rhodes to Birmingham Saturday 5th July. Over eleven hours late with no explanation other than 'technical problems'. It should have left after nine hours but no staff were on duty to keep us informed and a 7.30 am flight finally took off at 7.16pm. The staff were miserable and surly. No route map on the inflight and the front toilet locked on both journeys.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Aegean Airlines customer review

(Poland)

Munich-Athens-Munich. Both flights on time very clean and comfortable Airbus A320/321 planes. Beautiful well- groomed and very nice young cabin crew only hot meals served on both flights full bar service incl very nice Greek wines. Bags delivered within 20 mins. Highly recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Aegean Airlines customer review

(United Kingdom)

Flew London Heathrow - Athens and back. Aegean have introduced these hopeless self check in machines. Having already checked in online and printed our boarding passes we ignored the machines at Heathrow and went straight to the desk where the assistant refused to serve us until we had used a machine. But this would not recognise our name booking reference or passport numbers. We tried again and again until eventually another member of staff sorted it for us. Not a good start as far as we were concerned I was fuming. Returning from Athens we encountered exactly the same problems with a check in machine there. This time even an assistant failed to operate the terminal and she subsequently instructed us to join a lengthy queue. Reaching the front 15 minutes later we were told we were in the wrong queue it was the Olympic desk and not Aegean which was the next one along. Our plea that we were in the queue we had been instructed to join by a member of staff was met with no sympathy whatsoever. With us on the verge of going ballistic the person at the correct desk was thankfully sympathetic and helpful. Everything on our flights was as expected though I must comment that there was less legroom than I have ever before experienced on a plane. As a tall person (5 ft 11 in / 180 cm inside leg 33 in / 84 cm) I spent the entire flight with my knees jammed firmly either side of the seat in front of me and unable to move.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Aegean Airlines customer review

(Switzerland)

Swiftair instead of Aegaen Rhodos to Zurich 5th July 2014. Instead an Aegean aircraft we had to board a nameless very old White MD 83. No announcements no apologies and a 2 hour delay! Onboard I found out that it was a Swiftair charter airline from Spain. Seat comfort very basic no magazines no monitors absolutely nothing. Very old noisy aircraft. I booked through the official homepage of Aegean and was very disappointed about this awful downgrading. Nevertheless the cabin Crew of Swiftair (except one Supervisor all Spaniards) did an acceptable job. The inbound flight ZRH to ATH was one hour late. But at least it was an Aegean aircraft. My next flights to Greece will be again on SWISS.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Aegean Airlines customer review

(United Kingdom)

LHR-ATH leg on Aegean Airlines Flight A3601 Economy. Check in with Aegean was a breeze professional and quick. Boarding was efficient and welcomed on board by polite and attentive crew with genuine smiles. Nice to see New Airbus A321 clean outside and spotless interior. Lunch consisted of tasty Greek meatballs with potatoes which was delicious. Greek salad as starter and a nice dessert. Tea and a choice of coffees were available and the usual soft drinks. Cabin crew were very polite and pleasant helpful and offered service with a smile. A Singapore Airlines style service. Return leg ATH-LHR was just as pleasant. Found the whole Aegean experience to be very comfortable with polite attentive crew and good service throughout. Would have no hesitation in using them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Aegean Airlines customer review

(United States)

I flew from Barcelona to Athens and from Athens to Istanbul. I had a booking through United Airlines from Houston originally travelling through Barcelona Athens Istanbul and back to Houston. However at Barcelona Airport I was informed that I had to pay 45 Euro for my baggage for the Aegean flight to Athens. The stewardess were generally rude and spoke little English on board. I will never fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Aegean Airlines customer review

(Germany)

ATH-FCO 2 hours flight on time. Check-in Lounge Cabin crews all friendly and smooth operation. Complementary hot meal with pasta and soft drinks small bottle Greek wine coffee/tea. Priority luggage came out first at the FCO airport.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Aegean Airlines customer review

(Greece)

Istanbul to Athens. 1.5 hour delay is unacceptable. It was my second flight delay with Aegean in just one week. Seat space and meal very poor.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Aegean Airlines customer review

(Switzerland)

I flew from Geneva to Athens in May 2014. Crew were very polite and welcoming the service was excellent for the price. I was surprised to have a full meal and to receive an alcoholic drink for free for such a low ticket price. I flew back with a low cost airline from Thessaloniki…the ticket was more expensive and of course nothing was offered to eat or drink. I was also surprised to see how fast and easy it is to upgrade in their miles and bonus program. I have already booked my next flight with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes