Aegean Airlines

25/8/2014 A3 381 19.55 (L). I was checked in for 4A. It was impossible to see the screens which showed the "safety briefing'". I think the business class curtains prevented us from seeing the screen. A design problem and very important.

Travelling from Athens to Santorini in August 2014. Flight was delayed. Not enough seats in airport lounge. No drinks provided. Only given a cookie. Travellers allowed to take extra hand luggage onto flight so there was not enough room for people who only had the one designated bag. We then had our return flight - we called the airline and asked if possible could we get on an earlier flight back to Athens if there were sears available. We were told seats were available most of the earlier flights however it would cost us euro 112 per person to catch the earlier flight. Offered us a 20% discount on a full new fare. Online price was only euro 117 to 131. We had initially purchased the two seats for euro 300. This spoilt our European vacation. We could understand a small penalty to changed however to charge a complete new ticket when there were empty seats available and there are numerous flights back and forth from Santorini to Athens.

MUC-SKG A3 503 July 22. Efficient check-in use of Lufthansa Business Class lounge (chaotic). Aircraft gate at the far end of the terminal had to walk a lot. Aircraft A320 smart neat clean. Cockpit briefing rather informative. Business class cabin crew (one flying attendant dedicated to four passengers) very satisfactory polite communicative professional. Seating pitch satisfactory - mediocre width (middle seat unoccupied - turned to table). Lavatory clean. Full satisfactory hot meal (choice of main course) with a Mediterranean accent freshly brewed espresso coffee. Actually no in flight entertainment - drop down overhead TV screens with safety instructions and flight path information. Arrived on time business class passengers departed first and transported to the terminal with a dedicated bus. Baggage (Priority labelled) were the first to arrive. Aegean airlines is rightfully voted as one of Europe's top regional airlines.

JIK-ATH-LHR on 11 August 2014. Return flight after week in Ikaria. Aegean flight left a few minutes late but made up time although sadly had to stack for 45 minutes at Heathrow. Excellent legroom and seat comfort. Pleasantly surprised with the quality of the meal provided and the drinks so much more than so-called cheaper airlines. Would definitely fly Aegean again. Only downside was the failure of UK Border Agency to have sufficient staff at the immigration desks at Terminal 2.

Domestic flights: Athens-Kerkira (Corfu) on a A319 aircraft and Ioannina-Athens on a Bombardier DHC-8-400Q (operated by Olympic Air). Excellent service on-time performance and very polite staff.

JMK-ATH-LHR. A3 377/A3 608 7 Aug 2014. Mykonos - Athens sector operated by Olympic Air Dash 800 aircraft. Clean inside and out and welcomed on board by very polite cabin crew. Only 2 Flight Attendants for a 20 minute flight. Departed on time and despite the fact that it was such a short flight a full drink service was offered with a variety of soft drinks napkins ice and a bag of peanuts and everyone was served. Upon landing in ATH the goodbye and thanks you greeting was polite with a smile. An excellent flight. 3 hour layover at Eleftherios Venizelos International Airport Athens was a breeze. Was given an invite to the Aegean Business Lounge on the A side of the departure terminal which was comfortable with the usual drinks and snacks available and regularly topped up. Nice clean lounge with a view of both runways. ATH-LHR Aegean Business. Departed ATH with 15 minute delay clean Airbus A321-200 aircraft. Good PA announcements by Purser and Captain. Comfortable leather seats with middle seat free. Drink service and peanuts after take off with hot towel service. Menu was provided with a choice of 2 hot main meals of chicken or swordfish with a delicious salmon entree and a selection of delicious Greek desserts. A good choice of wines including award winning Greek varieties plus the usual soft after dinner and a good selection of teas and coffees. Hot towel service again before landing. Landed on time. A very impressive service offered by Aegean. Have no hesitation about using them again.

Flew from Rome FCO to ATH 2 hour flight but had a large selection of drinks lovely meal then tea or coffee after dinner. The staff were charming and helpful no delays at all the check in staff were informative and efficient telling us where to go with our rucksacks (apparently they're awkward shape so go in the 'oversized baggage' section). We were so efficient getting off the plane we beat our luggage to the conveyor belt. Would definitely recommend this airline to anyone.

LHR-ATH-LHR. Flight over very uncomfortable as it was a smaller plane than usual and absolutely no leg room. No inflight entertainment which is essential for a nervous flyer. Seating comfort was better on return trip but Aegean have ceased inflight films and replaced them with extremely repetitive tourist films and no radio/music. Very disappointing. Having flown with Aegean on this route for many years I am now reconsidering.

I am a Senator Gold frequent flier with Star Alliance. I bought a ticket with Aegean to Paros. It turns out that the flight is operated by Olympic Air - not a Star Alliance member - and therefore some of my privileges do not apply. I can still have more luggage but I can not use the lounge. The Aegean representative refused to issue an invitation to the Aegean lounge since "it would cost them extra money" while I thought I had this privilege included in my ticket bought with Aegean. Nothing about reduced privileges was mentioned when I bought the ticket. Aegean did not want to do anything to accommodate the urgent need of a passenger with a Senator Gold card of Star Alliance who had to use the internet in their lounge for an emergency.

Madrid - Mykonos with a change of plane in Athens we left Madrid just after midnight. The plane was new and clean the service was excellent and what a treat to have a hot meal on a European flight. On leaving the plane at Athens we were told to contact the ground staff immediately as we had a very short connection time. We did so and the ground staff sent us onto the same bus as everybody else! Luckily the airport was not busy at 5 a.m. and we easily caught the flight to Mykonos. However a good very short flight to Mykonos and Aegean cannot be blamed for the ground crew. I would happily fly with them again.