Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 771 reviews
7/10
4 star Skytrax Rating
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5/10

"Boarding is a mess"

(Denmark)

Not Verified | Boarding is a mess, only on our outbound from Copenhagen was boarding structured. The sheer chaos of boarding in Athens defies belief, yelling and pushing, the employees was rude and aggressive. The planes are not kept clean which is too bad since a big part of the fleet is brand new. It is clear that there is ambition to be a full service carrier on a high level. The execution however is lagging. I am convinced that the regular delays out of Athens would be gone if the boarding process was fixed.
AircraftA320neo
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHeraklion to Copenhagen via Athens
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"wanted to weigh all cabin bags"

(Cyprus)

Trip Verified | I have been a regular traveller of the airline and last few times I noticed a decline in quality. In this last flight we were flying 2 person with flex ticket. We were allowed to onboard luggage with 2 personal items and a 23kg bag to be checked in. We went to the checking were they weighted all of our luggage the carryons were 9 and 10 kg and the checked in 19. They didn't tell us the cabin bags were overweight so that we can put the extra weight in the checked in bag when we arrived at the gate they wanted to weigh all cabin bags and found us overweight. There was a lady there who told us to put all in one bag so that we only pay 50 euros for 1 instead for each cabin bag. We just took out some clothes and wore them and they were ok with it.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAthens to Larnaca
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"we were delaying the rest in the bus"

(Spain)

Trip Verified | We had priority to access the plane with kids, the service was ok, the plane brand new and nice clear sky flight. Everything was going so good until we landed in Athens. We waited at the last moment to leave the plane a we had kids and luggage. While we were about to start leaving the plane two cabin crew in a very unpolite way told us, two families with kids, that we had to disembark immediately. They told the other family to wake up their kids as we were delaying the rest in the bus.
AircraftA320 NEO
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBarcelona to Athens
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"flight itself was not bad at all"

(Germany)

Not Verified | The flight itself was not bad at all. However the crew at the airport in Athen was very unfriendly and unprofessional. My luggage was a little overweight. When I merely wanted to explain myself or gather information the person attending to me left me to go get a colleague who then had to deal with me because he/she didn't feel like doing it. The rate for the overweight luggage is way too high. And if the airline feels like it needs to get in some extra money they should please check the weight of everyone's hand luggage not just selected passengers. If they were to make the tickets a little pricier from the beginning but therefore reduce the hassle at the counter my journey would have been more pleasant and not started with frustration.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthen to Frankfurt
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very poor service"

(United States)

Trip Verified | At check-in, we were told that our checked baggage was too heavy (limit 8kg/17lbs even though the website said 23kg/50lb limit), and we needed to reduce the weight. We were put to the side so we could move our dirty laundry from the suitcases and put into tote bags (purchased from the nearby shop) that we could carry on. This was both embarrassing and frustrating. The plane was an hour late for our connecting flight. They didn't tell us, but fortunately (after running through the airport), our connection was also late, so we did make the plane. They stopped food service short, so the last 5 rows didn't get any food. This was not due to weather, but just bad timing of the stewards. We still had 30 minutes to land, so they could have quickly handed out the sandwiches, but they decided not to provide service to the last few rows. I don't know if it was due to poor planning of the start of food service, or of taking too much time in the middle rows. Instead of treating us like the rest of the passengers, we felt like 3rd class citizens. Very poor service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHeraklion to Istanbul via Athens
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"We expected meaningful compensation"

(Sweden)

Trip Verified | I had a flight me and my husband from Stockholm to Cairo with connection flight in Athens. The connecting flight number was A3930, from Athens to Cairo. The planned departure time was 11:55 pm June 25th. The flight was delayed by nearly 6 hours from the planned departure time. We were informed the flight will be delayed for 1 hour before boarding. Before the new departure time, we boarded normally. After that, a lot of time has passed “ more that 1 hour” while we are inside the aircraft and we don’t take off and no information were given to us by the crew. From the aircraft windows we could see some workers taking bags in and out the aircraft. The crew told us they are having problems with luggage. We are kept in the aircraft to nearly 4 hours before the captain told us that we can leave the aircraft and go to sit in the airport till the problem is solved. Nothing was offered to us in the airport, no food, drinks or anything. In the meantime I tried to contact the Aegean Airlines hotline to help us, it was nearly 5:00 am already, but the contact person told me that she can not know any information about my flight situation because she has a limited access to information and she cannot help and I can call again after 7:00 am for another contact who has more access. At nearly 6:00 am the crew called us to board again but we didn’t take off till 6:35 anyways because the crew was replaced by a new one. We reached Cairo airport finally to find that our baggage didn’t reach Cairo airport anyway and we waited for 2 weeks till they reached Cairo airport. The delay collectively was from 11:55 pm to 6:35 am. We expected an apology on what happened and meaningful compensation as an acknowledgment of what they did. We complained to the company and their reply was that they were sorry for the delay and they offered the least compensation stated by passengers’ rights “250 euros”. They mentioned nothing about the problems that are caused by the poor handling of the problems they had.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteStockholm to Cairo via Athens
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
4/10

"Very poor customer service"

(Belgium)

Trip Verified | Very poor customer service. I am travelling with a baby paid to be in the front rows and when I wanted to add an extra seat for my daughter everything started. They asked me if I want the same seats, I said yes and they put me and the 5 month old baby in different seats. I asked that obviously we need to be together. Then they moved me in to row 19. Then they couldn’t find me on the flight, they couldn’t give me a seat with the excuse that it’s not for the baby when it was before. Then they asked me to send an email somewhere else if I wanted to take back my money and when I insisted that’s crazy they said ok we will refund you and send you an email, nothing received. They really don’t know what they are doing there.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAthens to Brussels
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"Poor customer service"

(United States)

Trip Verified | Party of 4, 2 couples traveling together, last minute 1 hour before our seats changed. I upgraded everyone to row 11, now one is in 11, 3 are in 26th row. We were told the plane changed and we can't honor your seat selection. Poor customer service. We were not the only party where the seats changed. When I called customer service he stated well this happens occasionally
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteAthens to Mykonos
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"inconsiderate and extremely incompetent"

(Australia)

Not Verified | This is one of the worst experiences I’ve ever dealt with through the use of an airline. It was the most frustrating, time-consuming and displeasing experience imaginable when attempting to travel via plane. No matter what, never use Aegean Airlines under any circumstances. The staff were inconsiderate and extremely incompetent, showing no regard for the passengers well being and failing to explain any of the trouble we were put through. The staff and airline in general had no interest in doing their job properly and ultimately put me through the worst airline experience possible.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to Athens
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"lost all our luggage"

(Australia)

Not Verified | On the way to Santorini airplane lost all our luggage - 3 bags! They found it after 4 days. On the way back they lost another bag! After 12 days they cannot find it. Lost luggage department at Florence Airport provided us with email address and phone number. All our emails are bouncing back.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSantorini to Florence
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no