Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 578 reviews
8/10
4 star Skytrax Rating
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5/10

"nice staff and reasonable food."

(France)

Trip Verified | Athens to Munich. Lounge in ATH was a disappointment. We expected a full breakfast for this early flight. Unfortunately only continental breakfast was provided. On board, everything fine. Clean aircraft, nice staff and reasonable food. A standard now on European routes, when flying Star alliance. Note for the excellent airshow.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteAthens to Munich
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Great service from the crew"

(United Kingdom)

Not Verified | ATH - LHR, 8 September 2019. Check in was a breeze at the very comfortable Athens International Airport. Polite and friendly Aegean staff on hand to assist with Self Check in counters. A smile and a sense of humour made the process easy and informative. No excess charges necessary for luggage. I really don't understand people who post reviews on here and bemoan the fact that they have to pay extra if their bags exceed the permitted baggage allowance. You will have to pay more regardless of airline so use your common sense and educate yourself about your permitted allowance. Boarding was undertaken in an orderly manner. Greeted at the aircraft door with a very warm welcome by immaculate looking cabin crew. Flawless hair and make up. Elegant and functional uniform. Departed with a 20 minute delay. Drink service commenced shortly after followed by a very tasty, hot and well presented vegetarian meal. One of the best I have experienced. Great service from the crew. Aegean is one of the few airlines in Europe that offers a full service on board and is to be congratulated. Landed 5 minutes ahead of schedule. Great flight, excellent crew. Shall definately be flying Aegean Airlines again. Good job.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to London
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"most unfair airline"

(United Kingdom)

Trip Verified | London to Santorini via Athens. Aegean charges an exorbitant price for minimal weight excess. Be sure you will be charged £55 for an extra kilo. It is certainly the most unfair airline I've ever been. There were no prior email warning/reminders, which other airlines have the decency to do so. Ryanair hanks way higher on fairness and customer service. I can securely say that I'll never fly with Aegan again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Santorini via Athens
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"skipped my son when serving water"

(United States)

Trip Verified | Heraklion to Athens. First attendants skipped my son when serving water. When he asked attendant for water, she replied just a second and just went on serving other passengers. When I asked another flight attendant if we could get some water. She politely replied that was no problem and disappeared.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHeraklion to Athens
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"once again exceptional"

(Greece)

Trip Verified | Flew with Aegean from Athens to Catania. The flight with Aegean was once again exceptional. Modern aircraft, very friendly and helpful crew, entertainment system (Aegean Stream). The FAs managed very good work despite the full cabin. The food was nice (sandwiches), yet I would like to have a hot meal on shorter intl routes, as most flights with Aegean. The only thing I can complain about is the boarding procedure. During both boarding in ATH and disembarkation in CTA we used buses, despite the fact that there were available jetbridges in Catania airport. Overall a very good flight, with value for money (108 EUROS during high season).
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Catania
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"a disappointment in terms of comfort"

(Greece)

Trip Verified | Athens to Zurich. Once again flying with Aegean was a disappointment in terms of comfort. The “free” seats do not have adequate room for an adult measuring more than 180cm. When seated one has to sit upright and yet the knees are hitting on the seat in front and the passenger can effectively not move. This was implemented by Aegean two years ago in order to save one extra row of seats on the plane as well as to increase its revenues from disappointed passengers who could not tolerate this discomfort and would pay for a set upgrade. Shame for a company that does not see itself (and not charges) as a low cost airline yet treats its economy passengers as such.
AircraftA320-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Zurich
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Very friendly cabin crew2

(Greece)

Trip Verified | The flight was operated by Olympic Air, Q400. Plane was ok; both flights were 30 minutes late even though we were boarded plane on time. Service for the 1 hr 55 min flight was basic, sandwich and fruits, water, beer, wine. Very friendly cabin crew, especially on the flight ATH-SJJ were great because they offered to give me theirs lunch which was a fruit salad, because I had option of and they had only tuna sandwich, or ham & cheese sandwich.
AircraftQ400
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Sarajevo
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"arrival was 15' ahead of schedule"

(Greece)

Trip Verified | Zakynthos to Athens, flight on Olympic Airline codes, operated by Aegean Airlines, on a very early morning. Flight was on time, embarkation and disembarkation was by bus, however easy and quick. Used e-check in, very simple and the boarding pass is sent by sms to the snartphone with a link. The app was not needed. Got seat 1A. Flight 70% full and arrival was 15' ahead of schedule. We were offered water/juice and a biscuit. Booked this ticket by redeeming points through the Aegean Miles & Bonus scheme, so it was very cheap.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZakynthos to Athens
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"an amazing experience"

(Bulgaria)

Trip Verified | Sofia to Beirut via Athens. Once again an amazing experience with this airline. Flights on time, hot meal (on 1h 20’ flight), comfortable seats, clean cabin, friendly and professional crew. This is why Aegean has been my first choice in recent years. I hope they keep up the good service they are offering and do not downgrade. Frankly, I can’t say anything bad. Love Aegean.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSofia to Beirut via Athens
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"I paid and complained later"

(France)

Trip Verified | Misleading information on Aegean website. Purchasing on-line a Economy GoLight ticket Santorini to Athens on Aegean website and being a Star Alliance Gold member, I estimated that I was entitled to 23 kg free checked baggage. I knew that some flights might be operated by Olympic Air. I based by understanding on the following assessments on Aegean website, when purchasing the ticket: A-"The number of bags, the charges and allowable dimensions may vary depending on your flight, the fare (GoLight, Flex & Business) and the Class (Economy or Business) in which you are travelling. That is why we advise you to check the specific baggage information either on the AEGEAN website or your booking before every flight. " B-"Miles+Bonus Gold* & Star Alliance Gold :3 pieces 32 kg in Business or 2 pieces 23kg in Economy Flex or 1 piece 23kg in Economy GoLight 158 cm (62 inches)" C-"Important notes regarding baggage: This baggage policy applies only on flights operated by AEGEAN and Olympic Air aircraft." However, when checking-in at airport, staff acknowledged by Star Alliance Gold status with priority tagging my sole luggage, BUT charged me US$35,00 (more than 50% of the cost to the ticket, and more than if I had purchased this extra luggage previously to the flight) for that same sole baggage, based on the fact that "flight number is a Olympic number and not an Aegean". I insisted, but no way. I paid and complained later to Aegean Customer Service, that in a first moment repeated the same reason, as if any pax were able to identify airlines flights codes, and as if what is on websites have no value. After a second complain I received a tiny compensation in Status miles credit.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSantorini to Athens
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no