Aegean Airlines

Not Verified | Totally disagree with the previous review. I must congratulate Aegean with all their Covid procedures. Check-in was quick, efficient and polite. Boarding conducted in an orderly manner with All cabin crew wearing masks and ensuring that passengers complied with the strict measures with announcements on the PA system. Box meal provided with bottled water and regular checks by cabin crew to ensure mask wearing by passengers. Smooth flight, regular updates from cockpit. Landed early, hassle free arrival with reminders about compliance with Covid rules upon entry to Greece. Well done Aegean, great airline to travel with. A 4 star Covid safe carrier.

Not Verified | Extremely overpriced, rude staff, no Covid-19 measures for boarding and disembarkation and they are always looking for sneaky ways to charge you more. I wouldn’t recommend and will never travel with Aegean again.

✅ Trip Verified | I was disappointed many times by other airlines (wich I find ethical not to mention here) during these pandemic period. Surprisingly, I had very good experience with Aegean in every stage - from speaking to customer service to changing my ticket and getting alternative solutions to my problems. I what to thank the team with polite ladies on the phone and give you an excellent rating. Good luck!

✅ Trip Verified | Domestic flight in the early days of covid 19. Both flights half empty. Everyone wearing masks and applying sanitizer all the time. Crew with a smile and calm. Behind the smile, both crew and passengers were pretty nervous. Was considering to postpone my travel, but was unable to reach the call centre due to the overload and there was no option doing this online to an open ticket (this service later became available). I do not regret that I did travel though. Both flights on time. Used to mobile app for check-in and proceeded directly to the gate. All was ok.

✅ Trip Verified | Aegean is getting clients to book flights that they proceed to cancel a few hours later. Instead of refunding the money, they either propose to transfer you to more expensive flights or issue vouchers that take ridiculously long time to be issued.

✅ Trip Verified | Very good airline however the new cabin baggage policy is very strict 8kg. Before boarding Aegean has scales and will weigh your cabin bag (they weighed nearly everyone on my flight), no duty-free is allowed extra it must be in your 8kg allowance and no hand bag or laptop bag is allowed. The only good thing is they were not strict with duty-free and I passed mine OK. The snack bag was excellent and had high quality foods inside. If the cabin baggage doesn't change I won't be booking with Aegean again, hopefully after covid this will change.

✅ Trip Verified | Horrible customer service. Cancelled my ticket due to pandemic, moved to new dates without adding the seats and the baggage booked which was at an extra cost. For 3 days I have called without exaggeration over 50 times. No response on their phone numbers. I don't know how this could get any worse of an experience.

✅ Trip Verified | This flight was cancelled by Aegean and I am still waiting for my refund. Where is my money?

✅ Trip Verified | Very disappointing, hand baggage is only one piece of 7 kg and no personal item. Aegean Airlines charged me 50 eur for an excess 2kg of hand baggage, totally unacceptable

Not Verified | Trouble - free and polite check in at Terminal 2. Boarded efficiently. On time departure. Polite and professional crew, greeted at door. Box meal during flight but understandable given Covid precautions. Crew ensured face coverings were worn. Landed early and swift collection of luggage. A very professional and comfortable flight. Well done Aegean.