Aegean Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 798 reviews
7/10
4 star Skytrax Rating
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5/10

“claims to be pet-friendly”

(United Kingdom)

Trip Verified | While my journey with Aegean Airlines started pleasantly, the arrival experience at Athens Eleftherios Venizelos was highly disappointing, especially regarding handling my pets. The check-in crew at London Heathrow was friendly and helpful, but this positive experience was overshadowed by what happened upon arrival in Athens. Aegean Airlines promotes itself as pet-friendly, but my experience showed otherwise. Traveling alone with three small dogs in separate kennels, I expected clear guidance or assistance from the airline, especially since they knew I was a single passenger. Unfortunately, no instructions were given, and no representatives offered help. After a delayed luggage pickup, I was left to search for where my dogs might be. After asking an airport cleaner for help (because no one else was around, like airport representatives), I eventually located my dogs’ crates abandoned on the floor in a different section of the baggage area—an upsetting and unacceptable situation. To make matters worse, an airport staff member nearby was on her phone and didn’t care to assist or greet me. There was also no help handling the kennels on a trolley, making it incredibly difficult for pets to navigate and find transport out of the airport. For an airline that claims to be pet-friendly, this experience was far from it—terrible customer service from Aegean Airlines on the ground in Athens. I hope Aegean Airlines seriously reconsiders how it supports passengers traveling with their beloved pets to ensure smoother and safer experiences in the future.
AircraftA320
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon Heathrow to Athens, Eleftherios Venizelos
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

“Great value for money!”

(Germany)

Trip Verified | Upgraded to business with Plusgrade. Great value for money! Still one of the very few full service carriers with a classic service offering a welcome dring before departure and a full (hot) meal with option to choose from for the main menu. It's the small details that count with Aegean such as the cloth serviette (haven't seen this for quite some time on any medium haul with any airline) or the possibility to order a tasty Cappucino or Espresso. Additionally, typically new aircraft are used between FRA/MUC and Athens (A 320 neo/ A 321 neo) which adds to the overall excellent experience. Unfortunately, I had a short layover in Athens on my way to Paros and as the flight from Frankfurt was slightly delayed, I couldn't catch my flight to Paros. Outstanding incident handling by Aegean Airlines - they rebooked me on the first available flight next morning and sent me an SMS with a reservation confirmation at Athens Sofitel Airport hotel where complementary dinner and breakfast was offered. I had many incidents with another European Airline this year but never had such a smooth incident handling process like this. Many thanks, Aegean - you continue to be my first choice on the way to Greece!
AircraftA321neo
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFrankfurt to Paros via Athens
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"75 euro for 1 10 kg bag round trip"

(United States)

Trip Verified | From the bag check showing up 45 min late (for the Light Fare option, an 8kg carry on limit you have to check nearly any carry on bag, total 75 euro for 1 10 kg bag round trip) to the gate change across the airport with no notice at the gate, text, email, or web, we had to run from A36 to the other end of FCO airport at A73. Arrived 3h early and nearly missed my flight. Never again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to Athens
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

“A constant bad experience”

(Greece)

Not Verified | A constant bad experience at every flight. Delays of more than an hour are now extremely common, seats are cramped, cabin service is minimal. The flight crew are friendly and polite.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMykonos to Athens
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“lack of communication has been appalling”

(Switzerland)

Trip Verified | Terrible Experience with Aegean Airlines – Lost and Damaged Bags, No Support. During a transit flight, Aegean Airlines lost my bag, and despite my repeated efforts to follow up, their customer service has stopped replying to my emails being completely careless. After two months, they still haven’t found my bag and have escaped from compensating me for the loss! To add insult to injury, they even blocked my access to their tracking page, leaving me completely in the dark! Their lack of communication, care, and basic customer service has been appalling. Worst airline experience ever! If you value your belongings and peace of mind, I strongly recommend avoiding Aegean Airlines. Save yourself the suffering!
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCairo to Zurich
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"the crew was very friendly"

(Italy)

Trip Verified | Besides the crew which was very friendly I couldn't recognise anything of the Aegean Airlines I knew a decade ago when I used to fly Aegean frequently. I ordered a vegetarian meal which turned out to be a nasty sandwich that was inedible and a low quality chocolate granola bar. I paid extra to sit in the emergency exit but the seat was not particularly comfortable. I recommend the airline only because it took off and arrived on time.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYerevan to Thessaloniki
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the worst airline experience"

(Lebanon)

Trip Verified | Aegean Airlines left us stranded and sleeping on the airport floor! This was hands down the worst airline experience of my life. We were in Venice, Italy, waiting to fly to Beirut via Athens, and no one at the counter bothered to tell us that our connecting flight from Athens to Beirut had been cancelled. We only found out once we were already on the plane, after we asked a flight attendant, who casually informed us. She reassured us that the customer help desk in Athens would take care of everything. They did nothing. In Athens, we were told it wasn't their problem, and we were left to fend for ourselves with no solution, no assistance, and no care. We were stranded in the airport, with nowhere to go, and ended up sleeping on the floor. Aegean Airlines abandoned us. To make matters worse, we’ve been sending emails, and they are completely ignoring us.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVenice to Beirut via Athens
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"give up on short connections"

(France)

Trip Verified | Aegean was a very good company in recent years. It is still so during the low season (winter) where flights are on time and in the event of problems (especially weather) the support is efficient. On the other hand, their new planes are much less comfortable than the old ones with greatly reduced legroom. This negatively changes the flying experience compared to previous years. Furthermore, traveling with them in summer has become a real hell,flights are very often late (especially evening ones) with compromised connections. And no assistance, you have to figure out how to find a hotel not to mention that postponements are often automatic (without any choice possible because the suitcases are automatically sent on the flight chosen by the company) so arrival at 11:30 p.m. next flight canceled and scheduled for 4:35 a.m. No possibility of collecting the suitcases and therefore taking a later flight to rest. This is the last time I travel with them in summer. They should give up on short connections which never work... a very good company in winter on the other hand. Aegean était une très bonne compagnie ces dernières années. Elle l'est encore lors de la basse saison (hiver) où les vols sont à l'heure et en cas de problèmes (notamment meteo) la prise en charge est efficace. Par contre leurs nouveaux avions sont bien moins confortables que les anciens avec des espaces pour les jambes fortement réduits. Cela change négativement l'expérience de vol par rapport aux années précédentes. Par ailleurs voyager avec eux en été est devenu un véritable enfer... les vols sont très souvent en retard (surtout ceux du soir) avec des correspondances compromises. Et aucune assistance c'est débrouillez vous pour trouver un hôtel ... sans comptez que les reports sont souvent automatiques (sans choix possible parce que les valises sont automatiquement envoyés sur le vol choisi par la compagnie...) ainsi arrivée à 23h30 vol suivant annulé et prévu à 4.35. Pas possible de récupérer les valises et donc de prendre un vol plus tard pour se reposer... nuit blanche à l'aéroport. C'est la dernière fois que je voyage avec eux en été... chaque année c'est de pire en pire. Ils devraient renoncer à envisager des correspondances courtes qui ne fonctionnent jamais... une très bonne compagnie en hiver en revanche.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Santorini via Athens
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

“professional and polite staff”

(Greece)

Trip Verified | Pleasant and uneventful trip at a very low cost, would definitely recommend and fly again. The staff were very polite and helpful. From the people at the Aegean's lounge in Athens, to the people in the gates and the flight crew, they were happy to help with a smile on their faces. When I got to Athens airport and passed the security check I realized that I had booked economy light class, which, as the websites states, you can only carry either a hand luggage OR a personal item, but I was carrying both. I tried searching for an Aegean help desk at the terminal I was in but I couldn't find one, so I asked the staff at the lounge for directions. They told me the help desk is accessible only before the security check and asked me what the problem was to figure out if they could help. They could have just said it's not our job to help you since we are at a lounge, but they did either way. I explained the issue with the luggage and they told me I could call the Aegean's call center since they weren't informed. Even though it was 4am they picked up immediately and informed me that the rules about economy light have changed since May 2024 and that I could carry both a hand luggage and a personal item, they just didn't update the rules in their website yet. During flight they give economy class a sandwich (there's also a vegan option), cookies and a drink. There is also a website which can be visited during flight to see the location of the plane. The WiFi, unfortunately, didn't work for the majority of the duration of the flight. The only negative about this airline is the booking website. It's a bit laggy, slow, confusing and as it turns out, not regularly updated, in contrast to the mobile application which is very fast, informing and easy to use. Either way it was a pleasant experience and it's good to know you can count on professional and polite staff when in doubt, who treat you with respect regardless your class type.
AircraftA320neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Malta
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"taking your carry on bag"

(France)

Trip Verified | In every flight they have delays and lack of space, taking your carry on bag. However every time I need to estimate an approximate delay of 30 min to one hour (to 2 hours many times, specially during summer) plus the time to wait to collect my carryon bag that will have been checked. The staff is ok but the policies and regulations are getting worse. If they want to behave as a high cost airline, they need to start providing the relevant services to their passengers.
AircraftA3
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZurich to Athens
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no