Aegean Airlines

✅ Trip Verified | Barcelona to Athens. I'll have to start with the fact that they let you have a checked in bag which weighs up to a certain amount of kilos for free, which as far as I'm concerned is not the case for many airlines. Flight was initially delayed by half an hour or so which for me wasn't a lot as I didn't have any connecting flights to worry about, but I understand that for some people this might not be the case. Boarding was done via jetbridge and was rather fast considering the flight was full. We boarded the plane, but didn't take off for nearly another two hours due to a thunderstorm over the airport. The seats were very comfortable for Economy class, but again I'm only 1.62 so my opinion on this probably isn't relevant. The pilots made an announcement straight away and the flight attendants handed out free drinks to everyone during the time we spent on the ground. The pilots kept informing us of the situation and when we finally took off the flight was extremely turbulent, but they handled the situation pretty well I must say. A free hot meal was provided for all passengers, both Bussiness and Economy class which is very rare these days for an intra-european flight. When we arrived in Athens the pilots made an apology for the delay and announced that every passenger who had missed their connecting flight would be offered either a free rebooking or a voucher but I can't remember exactly, as I didn't need one. Luggage came out quickly and it wasn't damaged in any way. The price was ok but considering their excellent service I can't even think about complaining about the price. The only thing that I didn't quite like was the fact that there was no in flight entertaining as there were no screens which having flown on their A320s as well I know are present there, but not in the A321, but again, I'm not complaining. Fantastic experience and I would totally recommend this airline.

✅ Trip Verified | Aegean is my favorite Greek Airline. In July 2019 I travelled from Munich to Athens. Aegean aircraft was perfect also seat was perfect. Landed on time at Athens Airport with smooth landing.

✅ Trip Verified | Corfu to Athens in September 2019. Used Aegean several times. Definitely one of the best European airlines. Seat comfort, service, cleanliness, even food is superior to most airlines. Had an issue once when a ferry was cancelled and we couldn’t catch our flight. Aegean immediately exchanged our tickets at no extra cost.

✅ Trip Verified | It was the best air trip. Aegean Airlines occured a flight from Brussels to Athens without any cancellation in addition to other airlines. (During the period of covid 19). The crew was gentle and ready to make us feel comfortable. The second trip that i did from Athens to Rhodes surprised me a lot, as it occurred with three only passengers. Me and two other passengers, it makes me extremely impression. I really appreciate Aegean customer service and policy and i hope to make another air trip with this airline soon.

Not Verified | Aegean canceled our flight on 30th March because it stopped all flights to Athens from 26th March onwards. They refused to refund us because our tickets were not refundable. We filed a complaint asking for a refund since it was the Airline that canceled the flight and not us. They offered a credit voucher that can be used within the next 18 months.

Not Verified | Heraklion to Athens. I finally found a flight to get home to the UK during the Corona virus crisis, flying Aegean to Athens and then Swiss Air to the UK via Zurich. It was a difficult time and travelling was quite stressful given the situation. We travelled with hand luggage to avoid baggage claim. When my wife and I came to board in Heraklion the ground staff, weighed our bags and asked for a credit card and charged us 80 euros for excess baggage. We would have expected more compassion. Swiss offered to put the bags in the hold for not cost and could not have been more sympathetic and accommodating during the crisis.

Not Verified | Last minute trip to Athens with Aegean Airlines. Received text advising flight cancelation, was re-booked on evening flight without any additional charge. Helpful and sympathetic staff. Inflight service as polite and professional as always. Thanks Aegean for a great job in difficult circumstance. Other airlines, take note.

Not Verified | London to Athens. Aegean is anything but an airline! They simply should not exist! Business Class ticket and from London to Athens, the back of my seat was destroyed. While in Athens, they cancel the flight and then they ask me to pay more to rebook my flight! When I ask the agent to transfer the call to a supervisor, his response was “it is the airline’s policy not to allow the passenger to speak with supervisors”! Simply unacceptable! There is absolutely no reason for companies like this one to exist!

✅ Trip Verified | I booked a flight from Athens to Thessaloniki return. They cancelled the flights and never gave back the refund of the amount and they suggested either rebooking (with the fare difference paid by me) or a credit voucher with limitations, valid for 12 months. I said to them I want a full refund of my ticket and I disagree with these 2 options as I am not obliged to fly with them next time. They said that their regulations changed because of COVID-19 and they don't refund. I feel like someone stole my money. I still wait for a refund because they violated the rules of the ticket issued. For sure, the airline's policy shows how they threat passengers both aboard and on the ground in any situation.

✅ Trip Verified | I bought and paid flex ticket Zurich to Corfu for late April, they cancelled the flight, no reimbursement, you have to phone to Athens but you never get through! No possibility by email, chat or online. They write that there are long waiting times for telephone connection but they don't solve this problem.