ANA All Nippon Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 586 reviews
8/10
5 star Skytrax Rating
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8/10

ANA All Nippon Airways customer review

(Japan)

Hiroshima to Tokyo Haneda and back on the new Boeing 787. Premium Class was full and Economy Class was quite full. Both flights were quite smooth and inflight service which in Economy Class consisted of drinks served in paper cups was clinically efficient. Seats were somewhat hard and would have become uncomfortable on a longer flight. The inflight tracking and entertainment system was sophisticated but ANA have done away with the cameras showing take-off and landing.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

ANA All Nippon Airways customer review

(United States)

Business class from San Francisco to Narita in early February. Ground staff were friendly and flight attendants were first rate and very attentive. I enjoyed the pod seats that went into flat beds and provided a level of privacy. The western food was very good. Flight attendants offered me a second meal. As a result I asked to let me rest until a particular hour and to be awoken to have the second meal. Inflight entertainment more than adequate.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

ANA All Nippon Airways customer review

(United States)

I missed my scheduled flight from Okinawa to Tokyo. Staff in Okinawa did everything to get me on another flight so I had a chance to meet my connecting flight. There was a woman waiting for me when I got off the plane and ran with me to the bus to take me to the international side of airport. Very quickly they had a ticket for the Tokyo flight and the rest of my connecting flights back to Orlando. I made it to the gate in time for my connecting flight. I could not have done this if it was not for all the help I got from ANA staff.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

ANA All Nippon Airways customer review

(United States)

SFO-NRT-BKK return. Staff were very attentive constantly coming by with drinks hot towels at the beginning/end of the flight etc. Food was fantastic - Japanese option and American option. They served breakfast and dinner on legs from SFO-NRT return. Only complaint is that the seat didn't recline instead the seat portion slid forward.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

ANA All Nippon Airways customer review

(United States)

NRT-ORD March 2012 Boeing 773. ANA desperately needs to update their AVOD entertainment system. There is no excuse for airlines not to have the touch-screen system with larger screens. Still using the 1990s version where one channel = one movie. Plane was clean but didn't seem new.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

ANA All Nippon Airways customer review

(Japan)

TPE-NRT in Business. Flights on time the aircraft immaculate and the crew extremely efficient and friendly. Adding to this was the delicious inflight meal and green tea. An airline that knows how to take care of passengers.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

ANA All Nippon Airways customer review

(United States)

Boeing 767 from Honolulu to Haneda. Flight attendants greeted almost every passenger and service was excellent. Choice of Japanese or Western meal. Flight attendants frequently offering hot hand towels juice and crackers. Inflight entertainment seemed very old-fashioned. Overall great food and service with excellent staff. My only problem was the inflight entertainment.
Seat TypeEconomy Class
Value For Money 12345
yes
na

ANA All Nippon Airways customer review

(Thailand)

Bangkok to Tokyo (Narita) on a flight that departed just before midnight stunned to find that none of the seats in Economy reclined! This was a 767-300 aircraft. Fight attendants seemed apologetic. No matter how affordable these seats are I do not recommend anyone take this flight unless he/she intends to stay awake and work all night sleeping the next day (without a connecting flight)!
Seat TypeEconomy Class
Value For Money 12345
no
10/10

ANA All Nippon Airways customer review

(Canada)

NRT-ORD F Class. Fantastic flight FA's very professional. Food drink and quality of seat all as they should be.
Seat TypeFirst Class
Value For Money 12345
yes
5/10

ANA All Nippon Airways customer review

(United States)

SFO-NRT on B777-300. Upon boarding the cabin looked new and clean but the niceness ended there. ANA's new fixed-back economy seat was the most uncomfortable seat I have had the misfortune to sit in. The legroom was not great but once the seat slouched forward the legroom became non-existent. FAs were polite and had a permanent rather fake-looking smile plastered their faces the entire flight. The first meal service was tasty and filling. The second meal was Western and not very good. The seat-back PTVs were good-sized however the selection of entertainment mostly Japanese/East Asian.
Seat TypeEconomy Class
Value For Money 12345
no