ANA All Nippon Airways

Because of bad weather in SFO our flight from PHL was delayed and caused us to miss our SIA flight 001 to HKG. We were re-routed to LAX for ANA 1005 to Tokyo-Haneda. What a pleasant surprise. Business class on 777. From the LAX service desk personal to the cabin staff it was a perfect travel experience. The food was 5 star quality and presentation. The angled lie flat were comfy using the down comforters and large pillows. I look forward to fly ANA in the future.

I had a flight last year on the B777-300ER. No problem at check in because it was a connected flight from Port Columbus (CMH). I speak Japanese so I had no problem with that. Good in-flight meal although it could use a refresh. I had the ANA mileage club so my family was able to move our seats. Great in-flight entertainment good seats for economy class and really good service from the flight attendants. My return flight was bound for Chicago. Same things as my flight there.

HND-HNL and sad to say the service has dropped off. Told the seat I had confirmed was no longer available at check in was told to ask at the gate. At the gate they gave me a sigh and said to ask the Attendants onboard. Once onboard the Chief Purser was polite but too busy telling her staff what to do and I eventually went to my middle seat. After the plane took off I asked again and another attendant told me it was not possible even though there was an open aisle seat a few rows in front of mines. Its unfortunate but I don't think I will fly ANA for a while.

NRT-SFO-NRT two weeks back. Looking at some of the reviews already put up here - I have nothing new to add. The seats are very small makes sleep on long haul flights really impossible. But other than that I had a very pleasant flight both onward and return. The cabin crew always magically appeared next to me when I needed them and kept me happy by bringing me whatever I wanted to eat or drink. I watched 3 movies and chatted with my co-passengers with the latest seat to seat chat function! Would fly ANA again.

JFK to Narita (B777-300). Excited to try the fixed back shell seats went in with an open mind but unfortunately I cant give it a good review. The food and service is unbeatable but in terms of seat comfort I still prefer the traditional seats that recline. The bottom of the seat slides forward and the back slides down at an angle within the shell seat but the head rest remains straight up. When the seat is reclined you lose substantial amount of leg room. My knees were touching the back of the seat in front when in full recline. The foot rest/massager is good but the novelty wears off quickly. I was able to fall asleep but woke up on a number of occasions due to not having enough cushion. ANA should follow Cathay Pacific and eliminate the shell seating on their 777s.

Seattle to Manila via Narita on 777 on time. Aircraft clean including the toilet. Seat has a good pitch and inflight entertainment is good. The food has 2 choices Western and Japanese - both are only average. They serve a light snack consist of biscuits and mixed nuts which are good. The price paid for this flight is reasonable. The best thing about ANA is the cabin crew they are hardworking and the whole duration of the flight are serving drinks and attending the passenger needs to the point that the call button switch is not necessary. I would definitely fly with them again.

Just returned from Okinawa on ANA connecting through Narita. Domestic flight was okay. International flight to LAX a newly configured 777-300 was tough. The fixed back seat is the most uncomfortable seat - could not get comfortable for 10 hours. The food ranged from odd to not right. A word of advice when picking a western menu go with choices that capture a wider spectrum of the western palette. The service was okay however it took almost three hours for main cabin lights to be dimmed on an overnight flight. The inflight entertainment screens were nice. Best interactive flight tracker I have seen. Movie selection was lacking for the caliber of AVOD system ANA invested in.

I recently flew on ANA Business Class from Narita to Chicago and was served my beef fillet uncooked (not even rare) and had to ask that it be cooked further. When we were served breakfast it wasn't even heated up cold omelette. Again we had to ask them to take it back and at least warm it. They warmed it to the minimum. Staff turns up the heat during flight (I assume to put everyone to sleep) as service is hard to come by in between meal service. Overall service and food needs to be improved to ensure quality service in all cabins. Service needs to be checked or aisles at least walked between meal services. Air temp. needs to be cooler. We were seated in business class. The seats are ok but still not comfortable when in flat bed mode. I would only take ANA again if I got a free ticket using miles.

I flew HND-LAX last week on a 772. I had no opinion in the Value for Money because I was upgraded to biz class. The old-dated seats and entertainment systems in 772 need to be replaced. Flight crew are very nice though English is hard to understand sometimes.

NRT-CDG. I have been a regular customer of ANA over the last 10 years (meaning bronze member most years). In recent years the overall quality is going down terribly. The worst is probably the new economy class seats used now on virtually all long haul flights that do not recline. Seats on long haul flights that do not recline. Try getting some rest in those seats if you're more than 175 cm tall. Second worst is mileage awards/accrual policy which terribly lags behind the competition in star alliance and elsewhere. Most tickets bought with ANA now only provide you with 50% actual miles accrual. Third is small size of portions (though nice food I must say). All in all ANA has gone down and I now prefer flying United to the US or Lufthansa to Europe. This is a shame because this used to be a really great company.