Virgin Atlantic

The most uncomfortable flight we have ever had. Very narrow seats no leg room if you are taller than 5ft and the pocket on the seat in front cuts into your knees. We were on seat 42 - avoid it at all costs it's next to the crew quarters - they are in and out all night opening and shutting the door talking and laughing - had no rest at all. We hope we never have to travel on this plane again.

People reclined so far in front they were almost on our laps. Awkward to get out of seats as not enough space. Arm rest in middle did not go fully back either which made things even more complicated. Very bad when you have arthritic problems.

LHR-SFO and LAX-LHR. We were disappointed to find our Economy seats were narrow uncomfortable and immediately claustrophobic. We waited 2 hours into the flight for a drink or even for any acknowledgement from cabin crew. The plane had already been delayed by 1.5 hours and we also spent 45 minutes waiting on the ground before we could take off so by that point we felt quite neglected really. The pilot did acknowledge why we had been delayed but stated there had been a “major technical fault” with the plane –In flight my partner’s TV kept cutting out and in the end froze for the remains of the flight so he had to read instead. I had last flown with VA ten years ago and have memories of comfortable seats adequate leg room attentive staff and good food. I do not know what they have done but I felt they have economised on all the above areas. On the return flight to London the pilot was very pleasant and reassuring speaking to us on a few occasions and acknowledging turbulence. Also although the TVs are temperamental the selection available of films and programmes is excellent really. I agree with the person above who suggested that the emphasis is now on PE. However as I cannot afford to travel PE I would shop elsewhere in future to see if it is still possible to travel Economy in comfort.

SFO-LHR round trip. The seats were comfortable and FA attentive. For a long haul flight we totally recommend PE. great selection of movies. The food was adequate and the only this missing was a plug for your laptop or phone.

My husband and I flew premium economy from Cancun to LGW. It was a truly horrendous experience that I would not wish anyone to repeat. The legroom was fine until the person in front reclines their seat. I was left with no room for my legs and had to have them parted around the seat in front. The meal was served late lights out was only for a couple of hours (on an overnight flight) and nothing was done about people yelling and being rowdy during lights out. The food was so awful that I turned down the second meal. Seats can be booked 3 months in advance which is awful. We encountered several couples who were unable to sit together (including a honeymooning couple) because there were no seats left in pairs! A truly awful airline.

The seats are narrow hard and very uncomfortable. Legroom is average but the seat pocket is in a position that it limits your space. This was the most uncomfortable seat I traveled in a very long time.

The flight was delayed by 6 hours the plane was a nice feel as it was new if someone reclines their seat it goes right up close to your face and the person that was in front of me reclined his seat from the second the seatbelt sign went off to the second the flight attendant had to tell him. The entertainment system was good touch screen and new technology (on the A330). A sorry would've been nice for the FA spilt the cup of tea when collecting my tray just one of the great features of my wonderful flight to London. The FA was more interested in her colleagues night out than unlocking the toilet after take off.

I do not understand why there are so many poor reviews for virgin. It seems people don't realise there is only so much space. I myself am 19 stone not something that I am proud of but I did not have any problem with getting in or getting out of my chair. Also the service that I received while on the aircraft was very good on both outward and returning back to the UK. I flew from LHR to LAX last October. I don't believe that I was just lucky. My last comment is if you don't like virgin then I wish you all the best on united.

Sat in seats 80H and 80K the last row of the upper cabin on a flight from London to San Francisco. Seats barely reclined because we were situated right in front of the bathroom. The seats were really hard to get in and out of especially once the person in front of me reclined her seat. Once that happened it was also difficult to see the TV screen in the seat back. Sitting near the bathroom was also bad because of the smell. I'd avoid flying Virgin Atlantic economy for long haul flights at all costs. On the trip SFO to London we paid $50/seat extra for 3" of extra legroom which was worth the money for such a long flight

The seat on virgin's 747 was uncomfortable to say the least. The armrests were miniscule and a TV remote would have been better. If the person in front of you is a total jerk and has no respect he/she can lean their seat all the way back and make it impossible to see your TV or even move. Getting into the seat is very difficult and you have to bump into the fellow passengers.