Virgin Atlantic

Holiday to Florida flight experience was horrendous both out and back from back to Gatwick. There was no leg room or space to get in and out of seats. I was travelling with my family of 4 with 2 children we were devastated at the experience and will never fly Virgin again.

Return flight from Newark to Heathrow. Virgin Atlantic changed our seat numbers to accommodate a family which is fair enough families should sit together. The seats we were allocated were awful behind the bulkhead seats - D&E. The family immediately reclined their seats and had no consideration for others. It was difficult to see the screen due to the close proximity it was extremely uncomfortable we struggled to get out of the seats due to the recline. Virgin should have put some thought into the fact that we were inconvenienced but they couldn't care less. I feel let down by Virgin and will probably shop around with other airlines in the future. Another annoying factor was that we were in the second to last cabin and there was no hot food choice by the time the cabin staff reached us. Overall a very poor service.

We paid extra for premium economy seats as a treat from london gatwick to las vegas. I've always been a huge virgin fan but this will be the last time we fly with them. The seats aren't that comfy although wide. An hour into the flight the couple in front of us fully reclined their seats. There was so room and myself and my 6 foot 6 husband had to sit with our legs at 90 degrees for the rest of the flight. I couldn't even get out to go to the loo there was such little space and spilled drink over myself in the process. It was extremely claustrophobic. I was hoping the return journey would be better but the audio didn't work to my entertainment screen. The flight attendant offered me a portable DVD player which i had to balance on my tray in an already cramped space. I flew virgin premium economy a few years ago and in my opinion they have placed more seats in the area to fit more people in as i don't remember feeling that cramped before. On a positive note all the flight attendants looked polished but i'm they have now lost my custom to Emirates or BA.

Seats are narrow with little legroom. If person in front reclines you have zero legroom. Food was absolutely horrendous. Service was "going through the motions." Seems like VA is cutting back on service just focusing on premier class. This will be our last Virgin flight for a while maybe forever

Far from ideal economy seats for a long haul flight - you book Virgin with the expectation of getting something a little better but this is definitely not true anymore with economy. Very modest incline on the seat certainly no where close to feeling like a natural sleeping position. Just about enough leg room for me as a 5'8 tall man but in some seats the seat mounting will stop you being able to stretch out. Food was average - standard meal tray with a cold starter (pasta salad) rubbery bread roll and a small hot element (either lasagna or chicken) which reminded me of a cheap ready meal. Second meal was a cold snack consisting of a very small sandwich and a very small packet of premium crisps. Other than that got one hot and one cold drink service with and just after the main meal. Our plane had being recently refitted so the new touch screen entertainment system was in place and I have to say this was excellent with a very good selection of recent films and TV. Very small screen but this didn't matter so much in economy as you are never too far away from the seat in front! Other than that the cabin in the 747 was starting to show its age which I guess was not surprising considering it has being flying since 2001. I would not go out of my way to book Virgin again.

LGW-LAS. Priority boarding and an alcoholic beverage served as soon as you were seated. The seat is wide comfy and there is plenty of leg room to stretch out. The recline is lovely too because it really does enable you to doze off at will. The food that was served was perfectly fine and filling. IFE is superb. It caters for all tastes and after your meal and just a little too much to drink you can drift off into one of Hollywood's latest offerings something from TV a game of football or catch up on the latest news. Premium economy reviews shouldn't make the mistake of comparing to business class it isn't a flat bed. What it is though is a very comfortable seat with great service and fantastic IFE. It's so worth the extra money.

Gatwick to Barbados on the 747 and had a very comfortable flight. The return flight on the A330 was a different story. I have never been so uncomfortable on a long haul flight. The seats are hard they don't recline very well and there is nothing to support your head when you want to sleep. On the 747 the head rests come round so you have something nice to lean on and the seats seemed more padded. The A330 seats were so hard not even my 7 year old got any sleep. The entertainment is okay but nothing to write home about and the food was pretty awful. I used to think Virgin were the best but having flown Emirates a few times Emirates are far superior. In future I will avoid flying Virgin.

We used the twilight check in service which was fast and efficient and made such a difference at check in the following day. No queues just straight through. We had upper deck premium economy seats (21A/C24H/K). Lots of room very comfy seats amazing choice of films/tv /games attentive staff wonderful food.

I felt too big for the seat due to narrow width. Both of my arms overlapped the armrests by about 2 inches. I could not tuck my leg under it without feeling a lot of compression on it. My shoulders had to be curled forward like a racecar as I could not flatten my shoulders completely. To exit the seat row I had to bend at a 45 degree angle. The cabin and seat was clearly ageing. The seat base was saggy and as the pocket was saggy it used up even more of the limited space. Tv buttons took a lot of effort to press due to wear and the screen was not properly aligned which meant I had to angle my head inwards about 30 degrees to be square on.

The most uncomfortable flight we have ever had. Very narrow seats no leg room if you are taller than 5ft and the pocket on the seat in front cuts into your knees. We were on seat 42 - avoid it at all costs it's next to the crew quarters - they are in and out all night opening and shutting the door talking and laughing - had no rest at all. We hope we never have to travel on this plane again.