Virgin Atlantic

Flew from Miami to Heathrow on 15th February. This was the worst flight I have ever been on. We paid for extra leg room seats. Yes we had extra leg room but as the extra leg room was also the queuing area for the main toilets my feet were constantly trod on and I had to keep my feet tucked tightly into the seat. The four main toilets were about two feet from my seat. They were constantly in use and many times the users would open the door before flushing the toilet. The smell was awful. There was a curtain to block my direct view into the toilets but staff kept it open even after I had asked if it would be closed during sleeping time. Many people coming out of the toilets used my seat head rest to hold on to and elbows were inches from my head. There was nowhere to put personal belongings. I was handed a meal tray and then I had to pull a very old tray from the side of the seat to place it on and then told I must fasten my seat belt .This was a task requiring many hands. The staff were off hand and spent a lot of time chatting .First and last time on Virgin Atlantic.

VS201 - Hong Kong to London - 7th Feb 2015. As another commentator has stated here there is something about these premium economy seats making them just not that comfortable. Perhaps it's the low placement of the foot rest limited recline fatigued cushioning or the adjustable headrest 'wings' which give way as soon as a head rests upon them. An additional issue is the placement of toilets on this plane none of which are in the premium economy section which might be an inconvenience if the plane is full resulting in more demand and a longer occupancy of the aisles by cabin crew performing their duties. I guess the extra fare does not equate to a proportionally improved flying experience. Cabin crew were excellent.

We spent around GBP300 each to come back overnight from Barbados to Gatwick in Premium Economy seats 22HK and 23HK. None of us got a wink of sleep on this 8+ hour flight. Not sure why but these seats which I found very comfortable on a day flight with a little recline just don't seem all that comfortable when fully reclined at night. I could still get in and out of the seat OK with the ones in front fully reclined but I could not get to sleep.

Day flight to Barbados from Gatwick 16H & K (downstairs). Very pleasant comfortable flight. Good food and service. Cost around GBP200 extra each. Felt spacious worth it.

Booked for London Heathrow from Delhi a month ago in premium economy to travel on 11th February 2015 unable to choose seats on the website message comes on" seat map unavailable on line contact call centre". Come on Virgin this day and age you can not repair your website for more than a month when tried to call to reserve seats on phone some very unfriendly and unhelpful agent could not find suitable seats for us. I have been your frequent flyer for sometime your overall services are getting worse. Not again will I choose Virgin.

Most uncomfortable flight I have ever had from Johannesburg to Heathrow. Am dreading flight home will never travel Virgin again. Sad considering I have always rated this airline highly but they have now obviously rated profits higher than passenger comfort!

London Heathrow to Hong Kong and back - most uncomfortable flights I have ever experienced. While in China I used a no of Chinese airlines (eg China Southern) and in every case the legroom and comfort was superior to Virgin Atlantic. If you are of average size or more avoid Virgin like the plague.

On our return flight Orlando to London Gatwick we prebooked 4 economy seats on the upper deck. No mention was made to us when checking in that our seats had been switched for 4 centre seats one row from the back of the plane. When we complained we were told firstly it was a light flight and we had been moved to spread the load more evenly but would be able to move to vacant seats once plane had taken off. On the actual flight the captain advised that having received a number of complaints that the upper deck was not being used due to a broken lift. Whatever the reason we had a very uncomfortable flight siting so close to the toilets and subjected to both the toilet smells every time the door opened and people queuing to use the toilet all night. On top of this we were last to receive any food and by this time there was only turkey left and we had no choice of menu by the time service reached us. The final straw was being left with my uncollected breakfast tray despite twice having requested it's removal until a few minutes before we landed when it was finally taken of me. I will not be flying virgin again.

I've always chosen virgin in all my international travels but this will be the last time. In the past I've always been able to reach below my seat and have been able to view the TV screen without any problem. However on this trip San Francisco to London I had to contort my body to reach down to he limited space. I couldn't even fit my small purse and shoes under the seat in front of me without it spilling out to my foot space. When the person in front of me leaned back his seat there was no way for me to view the screen without bending down. If I needed to use the toilet I had to use acrobat skills to even get out of my seat. This was by far the most uncomfortable flight I've ever been on. The only good part was the service. I feel as though in the past 3 years virgin has seriously gone downhill in quality. As a result they have unfortunately lost my service with it.

We enjoyed our flight with Virgin Atlantic plenty of room we did purchase two seat plus seats and this worked very well for us with a 3yr old. The cabin crew were very friendly and happy they served us well and the food was very good.